Service - Publications - Faculty & Research

June 2018
Supplement

Valuing Snap After the IPO Quiet Period (B)

By: Marco Di Maggio and Benjamin C. Esty

Analyzes Snap’s value and analyst recommendations following the events described in the (A) case. View Details

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June 2018 (Revised April 2021)
Case

Valuing Snap After the IPO Quiet Period (A)

By: Marco Di Maggio, Benjamin C. Esty and Gregory Saldutte

Snap, the disappearing message app, went public at $17 per share on March 2, 2017, making its two 20-something founders the youngest self-made billionaires in the country. Over the next three weeks, 14 analysts made investment recommendations on Snap: two with buy... View Details

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24 Jul 2007
First Look

First Look: July 24, 2007

collaboration is becoming a new and important source of competitive advantage. We propose several frameworks to help firms develop and exploit this new ability. Explicating Lean Principles by Examining Indian Software Services Authors:... View Details

Keywords: Martha Lagace

20 Sep 2021
Research & Ideas

How Much Is Freedom Worth? For Gig Workers, a Lot.

compare work habits before and after the COVID-19 pandemic began. Starting in March 2020, when meal-delivery services became a fixture of lockdown life, drivers worked an extra 2.4 hours per shift, and earned an additional $39.50 per... View Details

Keywords: by Lane Lambert; Technology

15 Jun 2020
Research & Ideas

A Mass Crisis Can Overwhelm Health Care. Liberia Found a Solution.

crucial role in helping to combat Ebola in Liberia. Founded in 2007 to serve the most remote of Liberia’s 15 counties grappling with the HIV/AIDS crisis, Last Mile Health recruits, trains and supports community members not already in the health care field to provide... View Details

Keywords: by Rachel Layne; Health

01 Apr 2019
What Do You Think?

Does Our Bias Against Federal Deficits Need Rethinking?

and services is growing. This has been interpreted by some to suggest that such countries need not worry about deficits. “Modern Monetary Theory is based in part on the belief that there may be a disconnect between deficits, inflation,... View Details

Keywords: by James Heskett

06 Sep 2017
What Do You Think?

Summing Up: What Are the Limits of CEO Activism?

with outspoken banking executives, argued that, “Silence may be both a more eloquent statement and a more intelligent one ” CEOs and other high-profile people “do a service by restraining their knee-jerks and shutting their mouths.” RCD... View Details

Keywords: by James Heskett

03 Apr 2017
What Do You Think?

How About Investing in Human Infrastructure?

infrastructure in the nation’s history, called the GI Bill, had one of the highest rates of return to the economy that the government has ever realized. The GI Bill enabled me to complete graduate studies. In addition, just six months of Army classroom training during... View Details

Keywords: by James Heskett; Construction

02 Jul 2014
What Do You Think?

Are Today’s Business Heroes Challenging Our Ideas About Leadership?

Waterman), Level 5 Leadership (described by Jim Collins as centered around personal humility and professional will), servant leadership (defined by Robert Greenleaf in terms of service to others as a leader's most important role), and... View Details

Keywords: by James Heskett

03 Feb 2014
Research & Ideas

The Tricky Business of Managing Web Advertising Affiliates

management services provided by an affiliate network. (Most merchants use affiliate networks to manage the technical infrastructure of the program, but not necessarily the administrative duties.) There are pros and cons to both internal... View Details

Keywords: by Kim Girard; Advertising; Publishing

25 May 2010
First Look

First Look: May 25

viable marketing strategies. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/510092-PDF-ENG Organizational Alignment, Performance, and Change in Professional Service Firms John J. GabarroHarvard Business School Note 908-416 This... View Details

Keywords: Martha Lagace

09 Sep 2008
First Look

First Look: September 9, 2008

at Sun Microsystems, Inc., sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to resolve a dire customer system outage as required by a View Details

Keywords: Sean Silverthorne

31 Oct 2014
Op-Ed

Ebola’s Call To Arms About Disaster Preparedness

better off keeping them around and paying for them so that we had them to protect us. More broadly, people don't appreciate how valuable a lot of the government's services are until they need them. Public health is the quintessential... View Details

Keywords: by Gautam Mukunda; Health

26 Aug 2009
Op-Ed

Where Cash for Clunkers Ran Off the Road

have attracted the older, most fuel inefficient used cars. Instead, a $4,500 incentive attracted many perfectly serviceable vehicles. Because of government concerns over fraudulent recycling of trade-ins, vehicles had to be destroyed.... View Details

Keywords: by John Quelch; Auto

03 Dec 2001
What Do You Think?

What Happens When the Sumo Master Learns Judo?

sumo learning judo—following through fast, pushing when pulled, and leveraging Apple Computer's (educational) partners to Microsoft's long-term competitive advantage? In the wake of the Microsoft settlement, what does the future hold for competition in such areas as... View Details

Keywords: by James Heskett

February 2017
Case

Eve Hall: The African American Investment Fund in Milwaukee

By: Steven Rogers and Alterrell Mills

The case highlights the role of minority chambers of commerce and the background of Eve Hall, a well-regarded multi-sector leader asked to revive Wisconsin's African-American chamber. This case study examines the lending options that a minority chamber of commerce... View Details

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21 Nov 2012
Research & Ideas

What Health Care Managers Need to Know--and How to Teach Them

Global health care is entering its most challenging era, with increasing demand for services from consumers newly arrived in the middle class, under-served people, and rapidly aging populations, all the while dealing with the need to... View Details

Keywords: by Paul Guttry; Health; Education

23 Jul 2007
Research & Ideas

HBS Cases: How Wikipedia Works (or Doesn’t)

maintained, the power of self-policing organizations, the question of whether the service is drifting from its core principles, and whether a Wikipedia-like concept can work in a business setting. (See related story below.) The Wisdom Of... View Details

Keywords: by Sean Silverthorne; Publishing

June 2025
Case

Larry Culp at General Electric: Rebuilding an American Icon

By: Nitin Nohria, Kayti Stanley, Ashka Stephen and Drew Goydan

As he takes over as CEO of the iconic industrial giant General Electric, Larry Culp faces a range of urgent issues as the company is delisted from the DJIA and is seen by many as heading towards bankruptcy. Culp steers GE through a series of carefully thought-out moves... View Details

Keywords: Leadership; Restructuring; Financial Management; Organizational Change and Adaptation; Organizational Culture; Performance Improvement; Business and Shareholder Relations; Perception; Corporate Strategy; Value; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; North America; Europe

Citation

Educators

August 2024
Case

Lucky Ones Coffee: Employing People with Disabilities

By: Richard S. Ruback, Robin Greenwood, Joe Higgins, Matthew Preble and Dave Habeeb

Katie Holyfield and Taylor Matkins founded The Lucky Ones Coffee in 2017 with a mission to create jobs in Park City, Utah for people with intellectual and developmental disabilities. The company quickly earned strong support from the local community, and by early 2023... View Details