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  • Research Summary

Divergent change in organizations

By: Julie Battilana

The first stream of research in Professor Battilana’s work aims to identify the conditions that enable individual actors to initiate divergent change within organizations as well as the conditions enabling successful implementation of such change. It combines... View Details

  • January–February 2024
  • Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement
Related
  • 03 May 2023
  • Research & Ideas

Why Confronting Racism in AI 'Creates a Better Future for All of Us'

During his recent standing-room-only seminar about artificial intelligence (AI) and race at Harvard Business School recently, marketing professor Broderick Turner displayed a slide showing several white blob-like characters that resembled... View Details
Keywords: by Barbara DeLollis

    Why They Do It: Inside the Mind of the White-Collar Criminal

    "A spectacular achievement" - Library Journal

    From the financial fraudsters of Enron, to the embezzlers at Tyco, to the Ponzi schemer Bernie Madoff, the failings of corporate titans are regular fixtures in the news. But what drives wealthy and... View Details

    • 14 Sep 2021
    • HBS Seminar

    Dashun Wang, Northwestern

    • 15 Mar 2011
    • First Look

    First Look: March 15

    tax policy. Teams and Team Effectiveness in Health Services Organizations Authors:Bruce J. Fried, Sharon Topping, and Amy C. Edmondson... View Details
    Keywords: Sean Silverthorne
    • Web

    Apply - Crossover Into Business

    Apply Apply Name Email Phone Sports League Years in the league The program is for active and recently retired professional athletes. Are you an active athlete? Yes No If yes, what is your current team or... View Details
    • 01 Jun 2023
    • News

    Pet Project

    Illustration by Shane Cluskey Like pet owners everywhere, Katie Spies (MBA 2019) would do anything for her dog. In 2014, when her Italian greyhound, George, started experiencing seizures and other health problems that didn’t respond to medications, the vet recommended... View Details
    Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Retail Trade
    • April 2009
    • Article

    How to Market in a Downturn

    By: John A. Quelch and Katherine Jocz
    This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Because no two recessions are exactly alike, marketers find themselves in poorly... View Details
    Keywords: Customers; Economic Slowdown and Stagnation; Spending; Marketing Strategy; Consumer Behavior; Segmentation
    Related
    • 15 May 2009
    • Working Paper Summaries

    Money or Knowledge? What Drives Demand for Financial Services in Emerging Markets?

    Keywords: by Shawn Cole, Thomas Sampson & Bilal Zia; Financial Services
    • 08 May 2020
    • Blog Post

    Building a World of Trusted Leaders: Taking the MBA Oath

    Takeover. Watch the video below to learn more or follow us on Instagram @hbsadmissions for access to the full takeover.  View Video The MBA Oath As a business leader I recognize my role in society. My purpose is to lead people and manage... View Details
    • October 2019
    • Case

    Street Symphony: Making Human Connections Through Music

    By: Rohit Deshpandé
    To Vijay Gupta, music was sacred. A highly accomplished and renowned violinist with The Los Angeles Philharmonic, Gupta believed the act of making and performing music was a deeply spiritual practice — one that had the power to heal audiences and musicians... View Details
    Keywords: Arts; Cultural Entrepreneurship; Nonprofit Organizations; Social Issues; Business and Community Relations; Music Entertainment; Human Needs; Music Industry; Los Angeles; California; United States
    Related
    • 10 Feb 2023
    • Research & Ideas

    COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated

    how effective these online interventions are at shaping public health outcomes. The research team found that the average campaign shifted self-reported outcomes close to 1 percent of baseline estimates, and... View Details
    Keywords: by Scott Van Voorhis; Health; Technology
    • 18 Jun 2024
    • Research & Ideas

    Central Banks Missed Inflation Red Flags. This Pricing Model Could Help.

    Stagflation? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created by HBSWK using images from AdobeStock/wachiwat and AdobeStock/WP! View Details
    Keywords: by Rachel Layne; Financial Services; Banking
    • Web

    Advisory Board - Entrepreneurship

    on sabbatical from MIT. As a general manager, he was responsible for organizations ranging from start-ups to international, multi-plant businesses. As an individual contributor, he was best known for his work on product development/ sales... View Details
    • Profile

    Harshini Chengareddty

    thought there were clear-cut ways to be an effective or ineffective, good or bad leader but I’ve learned that there is no “one size fits all” approach to leadership. Every team and organization operates... View Details
    • Web

    Financial Accounting Online Course | HBS Online

    receive a certificate and will not be eligible to retake the course. More detailed information on individual course requirements will be communicated at the start of the course. No grades are assigned for... View Details
    • 2014
    • Working Paper

    The Nobel Prize: A 'Heritage-based' Brand-oriented Network

    By: Mats Urde and Stephen A. Greyser
    Purpose — Understanding the Nobel Prize as a 'true' heritage brand in a networked situation and its management challenges, especially regarding identity and reputation.

    Methodology — The Nobel Prize serves as an in-depth case study and is analysed within... View Details
    Keywords: Nobel Prize; Heritage Brand; Brand Network; Networked Brand; Brand Within A Network; Brand Orientation; Brand Stewardship; Corporate Brand Identity; Reputation; Networks; Organizations; Philanthropy and Charitable Giving; Brands and Branding
    Related
    • 31 Mar 2011
    • Research & Ideas

    From SpinPop to SpinBrush: Entrepreneurial Lessons from John Osher

    SpinBrush had its problems, though. It had a tendency not to last as long as Osher and his team had planned, and there was an issue with the way the spinning bristles worked... View Details
    Keywords: by Dennis Fisher; Consumer Products
    • 15 Jul 2014
    • First Look

    First Look: July 15

    "co-search" algorithm to Internet traffic at the SEC's EDGAR website, we develop a novel method for identifying economically-related peer firms and for measuring their relative importance. Our results show that firms appearing... View Details
    Keywords: Carmen Nobel