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- All HBS Web (758)
- Faculty Publications (613)
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- April 1998 (Revised July 1998)
- Supplement
Clear Communications Ltd. vs. Telecom Corp. of New Zealand Ltd. (B)
By: Willis M. Emmons III and Martin Calles
Supplements the (A) case. View Details
Emmons, Willis M., III, and Martin Calles. "Clear Communications Ltd. vs. Telecom Corp. of New Zealand Ltd. (B)." Harvard Business School Supplement 798-091, April 1998. (Revised July 1998.)
- March 1993
- Supplement
McCaw Cellular Communications, Inc. (E)
Describes a competitor's decision to install capital equipment using switching technology incompatible with McCaw's. View Details
Teisberg, Elizabeth O., and Sharon L. Rossi. "McCaw Cellular Communications, Inc. (E)." Harvard Business School Supplement 793-053, March 1993.
- November 1991 (Revised January 1997)
- Case
Motorola, Inc.: Bandit Pager Project (Abridged)
Describes the development of a fully automated production line for manufacturing radio pagers. The company regarded the project as highly successful; it becomes clear in the case, however, that there were some shortcomings as well. Some marketing issues were not... View Details
Keywords: Time Management; Marketing; Product Development; Production; Success; Projects; Technology; Telecommunications Industry
Wheelwright, Steven C. "Motorola, Inc.: Bandit Pager Project (Abridged)." Harvard Business School Case 692-069, November 1991. (Revised January 1997.)
- September 1990 (Revised January 1997)
- Teaching Note
Motorola, Inc.: Bandit Pager Project and Bandit Pager Project (Abridged), Teaching Note
Teaching Note for (9-690-043) and (9-692-069). View Details
Keywords: Telecommunications Industry
- March 1998
- Teaching Note
Orbital Sciences Corporation: ORBCOMM TN
By: Das Narayandas
Teaching Note for (9-598-027). View Details
Keywords: Telecommunications Industry
- February 1996 (Revised June 1997)
- Case
Northern Telecom (B)
By: Robert J. Dolan and Sylvie Ryckebusch
Documents two problems in the product development process of Northern Telecom's new Greenwich key systems product line. These problems are due to the conflicting goals of the marketing, design, and manufacturing groups in the product development team. A rewritten... View Details
Keywords: Problems and Challenges; Product Development; Goals and Objectives; Telecommunications Industry
Dolan, Robert J., and Sylvie Ryckebusch. "Northern Telecom (B)." Harvard Business School Case 596-064, February 1996. (Revised June 1997.)
- December 1992 (Revised June 1993)
- Case
ACTC Customer Service Department
Focuses on the young general manager of a new cable TV system and on its customer service department. Jeanne LaFrance, the general manager, has an uneasy feeling about the way in which the department is being managed. She sees symptoms of what she suspects are serious... View Details
Keywords: Management; Problems and Challenges; Planning; Customer Focus and Relationships; Performance Evaluation; Telecommunications Industry
Roberts, Michael J. "ACTC Customer Service Department." Harvard Business School Case 393-056, December 1992. (Revised June 1993.)
- September 1980 (Revised October 1983)
- Supplement
AT&T -- Long Lines Department National Account Selling (D)
By: Thomas V. Bonoma and Benson P. Shapiro
Bonoma, Thomas V., and Benson P. Shapiro. "AT&T -- Long Lines Department National Account Selling (D)." Harvard Business School Supplement 581-034, September 1980. (Revised October 1983.)
- November 1982 (Revised March 1994)
- Case
Madison Wire and Cable Corp. (B)
By: Stephen P. Bradley and William S. Krasker
Keywords: Telecommunications Industry
Bradley, Stephen P., and William S. Krasker. "Madison Wire and Cable Corp. (B)." Harvard Business School Case 183-118, November 1982. (Revised March 1994.)
- March 1994 (Revised March 1995)
- Teaching Note
Amelia Rogers at Tassani Communications (A) and (B) TN
By: Linda A. Hill and Katherine Seger Weber
Teaching Note for (9-492-034) and (9-492-035). View Details
Keywords: Telecommunications Industry
- February 1992 (Revised March 1995)
- Supplement
Amelia Rogers at Tassani Communications (B)
By: Linda A. Hill
Supplements the (A) case. View Details
Keywords: Telecommunications Industry
Hill, Linda A. "Amelia Rogers at Tassani Communications (B)." Harvard Business School Supplement 492-035, February 1992. (Revised March 1995.)
- November 1991 (Revised June 1992)
- Case
AT&T: The Dallas Works (B)
Describes the innovative use of a cross-level team as a tool for driving change at a troubled AT&T plant. After the team is disbanded, the case raises questions about the group's achievements, and about how well the organization is positioned to tackle the changes that... View Details
Keywords: Organizational Change and Adaptation; Change Management; Groups and Teams; Telecommunications Industry; Texas
Jick, Todd D. "AT&T: The Dallas Works (B)." Harvard Business School Case 492-024, November 1991. (Revised June 1992.)
- December 1988
- Case
Pacific Bell and the CWA (A)
By: Charles C. Heckscher and Rosabeth M. Kanter
Keywords: Telecommunications Industry
Heckscher, Charles C., and Rosabeth M. Kanter. "Pacific Bell and the CWA (A)." Harvard Business School Case 489-086, December 1988.
- March 1986
- Teaching Note
American Communications (A), Teaching Note
By: D. Quinn Mills and G. Bruce Friesen
- February 1983 (Revised February 1986)
- Case
International Telephone & Telegraph Corp. (A&B) (Condensed)
By: Michael Beer
Keywords: Telecommunications Industry
Beer, Michael. "International Telephone & Telegraph Corp. (A&B) (Condensed)." Harvard Business School Case 483-105, February 1983. (Revised February 1986.)
- December 1982
- Case
New Technology and Job Design in a Phone Company (A)
By: Richard E. Walton
Keywords: Information Technology; Job Design and Levels; Human Resources; Management; Telecommunications Industry
Walton, Richard E. "New Technology and Job Design in a Phone Company (A)." Harvard Business School Case 483-073, December 1982.
- January 1982
- Case
New York Telephone Co.: The 1975 Revenue Forecast
Schleifer, Arthur, Jr. "New York Telephone Co.: The 1975 Revenue Forecast." Harvard Business School Case 182-060, January 1982.
- March 2000 (Revised April 2001)
- Case
Jill Greenthal at Donaldson, Lufkin & Jenrette (B): The TCI/AT&T Deal
By: Ashish Nanda, Thomas J. DeLong and Sarah S. Khetani
Documents the hectic and grueling work done by Jill Greenthal's team at Donaldson, Lufkin & Jenrette in an attempt to execute a landmark deal on behalf of a key client. View Details
Keywords: Leadership; Negotiation Process; Service Delivery; Groups and Teams; Entrepreneurship; Negotiation Deal; Gender; Banking Industry; Banking Industry; Banking Industry
Nanda, Ashish, Thomas J. DeLong, and Sarah S. Khetani. "Jill Greenthal at Donaldson, Lufkin & Jenrette (B): The TCI/AT&T Deal." Harvard Business School Case 800-242, March 2000. (Revised April 2001.)
- March 2000 (Revised May 2001)
- Case
Jill Greenthal at Donaldson, Lufkin & Jenrette (A): The TCI/AT&T Deal
By: Ashish Nanda, Thomas J. DeLong and Sarah S. Khetani
Jill Greenthal, managing director at Donaldson, Lufkin & Jenrette, is leading her team of investment bankers to negotiate on behalf of Tele-Communications, Inc. (TCI) on a potential landmark deal with AT&T. Representing TCI in the negotiations is the culmination of... View Details
Keywords: Leadership; Negotiation Process; Service Delivery; Groups and Teams; Entrepreneurship; Negotiation Deal; Gender; Banking Industry; Banking Industry; Banking Industry
Nanda, Ashish, Thomas J. DeLong, and Sarah S. Khetani. "Jill Greenthal at Donaldson, Lufkin & Jenrette (A): The TCI/AT&T Deal." Harvard Business School Case 800-213, March 2000. (Revised May 2001.)
- July 2018
- Teaching Note
Verizon 2018
By: Rosabeth Moss Kanter and Jonathan Cohen
Teaching Note for HBS No. 318-114. In 2018, CEO Lowell McAdam led efforts to transform Verizon through digital innovation, media acquisitions and integration, and changes to the company culture. He sought to manage change at the company as growth in traditional areas... View Details