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- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
innovative products, it will work if it is sharply defined, clearly communicated, and well understood by employees, customers, partners, and investors. Build a strategy around a clear value proposition for the customer. Develop strategy... View Details
- March 2024 (Revised May 2025)
- Case
Governing OpenAI (A)
By: Lynn S. Paine, Suraj Srinivasan and Will Hurwitz
In late November 2023, OpenAI’s new board of directors took stock of the situation. The company, which sought to develop artificial general intelligence (AGI)—computer systems with capabilities exceeding human abilities—was looking to regain its footing after a chaotic... View Details
Keywords: Artificial Intelligence; Board Of Directors; Board Decisions; Board Dynamics; Corporate Boards; Governance Changes; Governance Structure; Leadership Change; Legal Aspects Of Business; Nonprofit Governance; Strategy And Execution; Technological Change; AI and Machine Learning; Corporate Governance; Leadership; Management; Mission and Purpose; Technological Innovation; Governing Rules, Regulations, and Reforms; Governing and Advisory Boards; Resignation and Termination; Ethics; Nonprofit Organizations; Open Source Distribution; Partners and Partnerships; Technology Industry; San Francisco; United States
Paine, Lynn S., Suraj Srinivasan, and Will Hurwitz. "Governing OpenAI (A)." Harvard Business School Case 324-103, March 2024. (Revised May 2025.)
- 10 Apr 2014
- Research & Ideas
John Kotter’s Plan to Accelerate Your Business
organizational design that has not one, but two "operating systems." One system conducts the everyday business of business, while the second system, more like an agile network, sits alongside to focus on the opportunities and demands of... View Details
Keywords: by Kim Girard
- 28 Nov 2018
- HBS Case
On Target: Rethinking the Retail Website
managers themselves to work with the data. That meant creating a flexible analytics system that could not only adapt to real-time business changes but one that managers felt comfortable using. “He didn’t want to be the bottleneck. It took... View Details
- February 2023
- Case
Roblox: Virtual Commerce in the Metaverse
By: Ayelet Israeli and Nicole Tempest Keller
In 2022, Roblox had 58.8 million daily active users, including over half of all children and teens under the age of 16 in the United States. Roblox, a free-to-use “co-experience platform”, allowed users to come together in immersive 3D experiences to socialize, work,... View Details
Keywords: Entertainment; Games, Gaming, and Gambling; Market Design; Marketing; Brands and Branding; Marketing Channels; Marketing Strategy; Business Strategy; Economics; Economy; Economic Systems; Advertising; Advertising Campaigns; Digital Platforms; Markets; Price; Innovation and Management; Entertainment and Recreation Industry; Video Game Industry; Technology Industry; United States; California; North America; South America; Asia; Europe
Israeli, Ayelet, and Nicole Tempest Keller. "Roblox: Virtual Commerce in the Metaverse." Harvard Business School Case 523-028, February 2023.
- 14 Sep 2010
- First Look
First Look: September 14, 2010
http://www.people.hbs.edu/ffoley/IPRImit.pdf Venture Capital Investment in the Clean Energy Sector Authors:Shikhar Ghosh and Ramana Nanda Publication:In America's Energy Innovation Problem Abstract We examine the extent to which venture... View Details
Keywords: Sean Silverthorne
- 02 Nov 2010
- First Look
First Look: November 2, 2010
technical system to gain strategic advantage. The strategy involves, first, identifying "bottlenecks" in the existing system, and then creating a new open architecture that isolates the bottlenecks in modules and allows others... View Details
Keywords: Sean Silverthorne
- 08 Feb 2023
- Op-Ed
Building an Inclusive Workplace? Prepare to Shield It from Economic Fears
underrepresented communities. As the COVID-19 pandemic dragged on, executives worked to continue these efforts, despite supply chain disruptions, labor shortages, and erratic consumer spending. Beyond the moral imperatives of confronting View Details
Keywords: by Hise O. Gibson and Nicole Gilmore
- 26 Apr 2022
- Book
What Does Your Business Stand For? Why Building Trust Starts with Purpose
principles into every aspect of the organization. This purpose serves as a compass to guide all decisions, but also as an operating system that shapes all facets of the business, including its strategy, culture, and its public relations.... View Details
Keywords: by Ranjay Gulati
- 10 Oct 2007
- First Look
First Look: First Look: October 10
and Michael W. Toffel Abstract Several innovative regulatory programs are encouraging firms to police their own regulatory compliance and voluntarily disclose, or "confess," the violations they find. Despite the... View Details
Keywords: Martha Lagace
- 13 Mar 2007
- First Look
First Look: March 13, 2007
financial returns but are also deeply committed to improving the environment and making a difference in people's lives. Robert Salas, CEO, wants a management system that communicates and motivates Amanco's three high-level goals.... View Details
Keywords: Martha Lagace
- February 1997 (Revised April 1998)
- Case
first direct (A)
Describes the operations and strategy of the world's largest, fastest growing branchless bank. Using a person-to-person interface over conventional phone lines, First Direct provides standard banking and related financial products to nearly 700,000 customers throughout... View Details
Keywords: Service Delivery; Customer Satisfaction; Banks and Banking; Innovation and Invention; Banking Industry; United Kingdom
Rayport, Jeffrey F., and Dickson Louie. "first direct (A)." Harvard Business School Case 897-079, February 1997. (Revised April 1998.)
- 14 Jul 2014
- Research & Ideas
Pay Attention To Your ‘Extreme Consumers’
of the bell curve, says Avery, product designers can discover truly innovative breakthroughs. "Only by looking at consumers who fall within those tails of the normal distribution can you understand the extremes," she says. "And they often... View Details
Keywords: by Michael Blanding
- 10 May 2010
- Research & Ideas
What Top Scholars Say About Leadership
Handbook of Leadership Theory and Practice "Unlocking the Slices of Genius in Your Organization: The Future Research Agenda" by Linda A. Hill, Maurizio Travaglini, Greg Brandeau, and Emily Stecker: We actually know a great deal about the View Details
- 05 Jun 2007
- First Look
First Look: June 5, 2007
Case 707-559 Describes the joint efforts of the German health plan KKH and Essen University Hospital to develop an integrated practice unit (IPU), and the West German Headache Center's efforts to improve the quality of migraine care. Provides an overview of the German... View Details
Keywords: Martha Lagace
- 10 Mar 2015
- First Look
First Look: March 10
and then go further to consider ways the domain of innovation itself has changed. We suggest that because of fundamental shifts in communication and information processing costs and the increasing modularity of products and services, the... View Details
Keywords: Carmen Nobel
- 20 Nov 2019
- Research & Ideas
It's No Joke: AI Beats Humans at Making You Laugh
“Humans would seem to have many advantages over computers, but that didn’t matter,” says Yeomans, who co-authored the recent article Making Sense of Recommendations in the Journal of Behavioral Decision Making. “I was especially surprised that the recommender View Details
Keywords: by Dina Gerdeman
- 11 Aug 2008
- Research & Ideas
Strategy Execution and the Balanced Scorecard
P. Norton aims to make strategy a continual process. The Execution Premium: Linking Strategy to Operations for Competitive Advantage shows managers how to weave organizational principles into a more effective management system that... View Details
Keywords: by Martha Lagace
- 19 Apr 2010
- Research & Ideas
The History of Beauty
respect. The cast of influential and colorful characters includes Madam C.J. Walker, the daughter of former slaves in Louisiana who developed a system for straightening African-American hair, which was so successful that she ranks as... View Details
- 15 Jan 2008
- First Look
First Look: January 15, 2008
out among community hospital systems in its pursuit of service rationalization, clinical quality improvement, and value-based delivery. Driven by determined leadership, ThedaCare began site-based service line rationalization and... View Details
Keywords: Martha Lagace