Publications

01 Dec 2023
News

Wide Horizon

attention of the CEO of Pfizer (which had unsuccessfully tried to develop suramin for cancer in the 1980s) to help him locate 14 boxes of relevant research data in a warehouse in Kalamazoo, Michigan. While the plan was to build a company... View Details

Keywords: Dan Morrell; Photos by Sarah Wilson

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

practical applicability of others. “The FBI division-level strategic plans are useful as management tools, but they are not uniformly threat-based nor do they align with a needed corporate View Details

Keywords: by Carmen Nobel

19 Dec 2023
Research & Ideas

15 Podcast Episodes That Grabbed Listeners in 2023

Bühler Group, Stefan Scheiber is mapping a courageous plan to combat food waste and climate change. Ranjay Gulati hears from Scheiber about how he challenges his own company, its customers, and himself to face sustainability problems... View Details

Keywords: by Danielle Kost

Web

2023 Reunion Presentations - Alumni

flexibility and how to redesign management practices to make flexible hybrid work more productive and innovative. How Not to Bankrupt Your Family Professor Lauren Cohen + More Info – Less Info In this session, we will explore pitfalls of succession and legacy View Details

January 2020
Case

Sunset Limited or Full Speed Ahead? Amtrak Talks to Congress

By: John D. Macomber

Richard Anderson took the helm of Amtrak in 2017 after leading a successful turnaround at Delta Airlines. Amtrak is a US state owned enterprise with about $3.5 bn in annual revenue (and a large operating loss) that is responsible for substantial segments of passenger... View Details

Keywords: Railroad; Passenger Transportation; Urbanization; Cities; U.S. Congress; Infrastructure; Transition; Transportation; Rail Transportation; Climate Change; Urban Scope; Strategic Planning; Business and Government Relations; Rail Industry; United States

16 Nov 2021
HBS Case

How a Company Made Employees So Miserable, They Killed Themselves

frustrations flow; the mood completely changes. We hear from people who feel they’ve been caught in similar dramas—from one side of the desk or the other.” Then executives consider ways in which management might have acted more View Details

Keywords: by Michael Blanding

Web

Technology & Innovation - Faculty & Research

Product Development ; Organizational Change and Adaptation ; Organizational Culture ; Organizational Design ; Strategic Planning ; Business and Shareholder Relations ; Business and Stakeholder Relations ;... View Details

Web

Profiles - MBA

data to improve societal outcomes. I worked as a Software Engineering Intern at Google this summer on Maps where I experienced how leveraging innovative technologies along with strategic business models can lead to useful solutions being... View Details

24 Oct 2018
Sharpening Your Skills

Startup or Established Company? Which Is Best for You?

experts to level up the team, and they know what’s “normal” for a hypergrowth company. It’s the best of both worlds: you get the rollercoaster startup experience with some of the more measured leadership and strategic characteristics of a... View Details

Keywords: by Julia B. Austin

Web

Careers Blog

Lindsay Muller (MBA 2024) tag Alumni Career Videos Lindsay Muller (MBA 2024) reflects on the impact of career coaching in her pivot from consulting to health care, from early career planning to managing the View Details

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

positioning. Strategy execution and implementation Strategic planning, converting strategic objectives into activities, is central to most organizations. Still, it is not possible to anticipate every event... View Details

Keywords: by Boris Groysberg and Sarah Abbott

July 2019 (Revised May 2020)
Case

AT&T, Retraining, and the Workforce of Tomorrow

By: William R. Kerr, Joseph B. Fuller and Carl Kreitzberg

By the late 2000s, rapid changes in the telecommunications industry forced AT&T’s management team to take on a task that CEO Randall Stephenson called the “biggest logistical challenge” they had ever seen: retraining 100,000 workers by 2020. In 2012, internal company... View Details

03 Aug 2009
Research & Ideas

Corporate Social Responsibility in a Downturn

Kasturi "Kash" Rangan, the Malcolm P. McNair Professor of Marketing at Harvard Business School, argues that corporate social responsibility (CSR) initiatives are more necessary than ever. Rangan says that when carefully planned... View Details

Keywords: by Martha Lagace

03 Mar 2023
Research & Ideas

When Showing Know-How Backfires for Women Managers

demonstrate their capabilities before an audience. But this can be dangerous: Feldberg found that when women put off private office tasks such as strategic planning or data analysis, their departments’... View Details

Keywords: by Kara Baskin; Retail; Consumer Products

05 Aug 2008
First Look

First Look: August 5, 2008

http://papers.nber.org/papers/w14189 Cross-Functional Alignment in Supply Chain Planning: A Case Study of Sales and Operations Planning (revised) Authors:Rogelio Oliva and Noel H. Watson Abstract In most organizations, supply chain View Details

Keywords: Martha Lagace

Web

Donor Societies - Alumni

and friends who make planned gifts of any amount to HBS are invited to join this Society, named in honor of John C. Whitehead (MBA 1947), a visionary business leader, government official, and philanthropist. If you have already included... View Details

August 2011 (Revised April 2013)
Case

Language and Globalization: 'Englishnization' at Rakuten (A)

By: Tsedal Neeley

Hiroshi Mikitani, the CEO of Rakuten, (Japan's largest online retailer), is at the helm of an organization that is rapidly expanding into global markets. In a critical stride toward becoming the world's No. 1 Internet services company, Mikitani announces... View Details

Keywords: Teaching; Human Capital; Change Management; Transformation; Social Enterprise; Communication Strategy; Internet and the Web; Disruptive Innovation; Organizational Change and Adaptation; Strategic Planning; Leadership; Global Strategy; Technology Industry; Retail Industry; Japan

January 2021 (Revised May 2023)
Case

Pearson: Efficacy 2.0

By: Elie Ofek, Marco Bertini, Oded Koenigsberg and James Weber

Pearson, which billed itself as the "world's learning company," faced a host of critical decisions in mid-2020. Several years prior, it had embarked on a new path that put the learner at the heart of the business and committed to a new strategic orientation. The new... View Details

Keywords: Efficacy; Learning; Outcome or Result; Measurement and Metrics; Brands and Branding; Marketing Communications; Strategic Planning; Education Industry