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  • Research Summary

Learning Organizations

David A. Garvin is studying how companies pursue improvement and change through efforts to stimulate organizational learning. He has found the following activities to be common in learning organizations: intelligence gathering; experimentation; learning from... View Details

  • October 1987 (Revised October 1989)
  • Background Note

Moving Ideas into Action: Mastering the Art of Change

By: Rosabeth M. Kanter
Discusses elements in organizing a large scale change effort: defining a shared vision, coalition building, management structure and process, communication and education, local participation and innovation, standards and measures, and symbols and signals. View Details
Keywords: Change Management; Communication; Policy; Innovation and Invention; Standards; Organizational Change and Adaptation; Strategy
Related

    Learning in Action: A Guide to Putting the Learning Organization to Work

    Most managers today understand the value of building a learning organization. Their goal is to leverage knowledge and make it a key corporate asset, yet they remain uncertain about how best to get started. What they lack are guidelines and tools that transform abstract... View Details
    • 2009
    • Book

    High Commitment, High Performance: How to Build a Resilient Organization for Sustained Advantage

    By: Michael Beer
    Integrating knowledge from strategic management, performance management, and organization design, strategic human resource expert and Harvard Business School Professor Michael Beer outlines what the high-commitment, high-performance organization looks like and provides... View Details
    Keywords: Human Resources; Leadership; Management; Goals and Objectives; Organizational Culture; Organizational Design; Organizational Structure; Performance; Practice; Business Strategy; System
    Related
    • January 2025
    • Case

    A Winning Strategy (A): Innovation in Olympic Speed Skating

    By: Rebecca Karp, Maria Roche, Maisie Wiltshire-Gordon and Tom Quinn
    This case describes two innovators in the Olympic sport of speed skating: the U.S. Men’s team, which devised a new approach to the team pursuit event following their disappointing performance in the 2018 Winter Olympics; and Nils van der Poel, a Swedish skater who... View Details
    Keywords: Sports; Disruptive Innovation; Innovation Strategy; Competitive Strategy; Competitive Advantage; Knowledge Sharing; Sports Industry; United States; Sweden; Netherlands; Norway
    Related
    • August 2015 (Revised June 2021)
    • Case

    Amazon.com, 2021

    By: John R. Wells, Benjamin Weinstock, Gabriel Ellsworth and Galen Danskin
    In February 2021, Amazon announced 2020 operating profits of $22,899 million, up from $2,233 million in 2015, on sales of $386 billion, up from $107 billion five years earlier (see Exhibit 1). The shareholders expressed their satisfaction (see Exhibit 2), but not all... View Details
    Keywords: Strategic Analysis; Retail; E-commerce; Amazon; Internet; Amazon.com; AmazonFresh; Jeff Bezos; Cloud Computing; Marketplaces; Streaming; E-reader Market; Digital Media; Mobile App; Online Retail; Shipping; Database; Tablet; Kindle; Kindle Fire; Smartphone; Delivery; Digital Platforms; Competition; Internet and the Web; Corporate Strategy; Digital Marketing; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Profit; Revenue; Global Strategy; Multinational Firms and Management; Taxation; Business History; Human Resources; Resignation and Termination; Books; Human Capital; Working Conditions; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Industry Growth; Industry Structures; Media; Distribution; Distribution Channels; Order Taking and Fulfillment; Infrastructure; Logistics; Product Development; Supply Chain; Supply Chain Management; Organizational Culture; Public Ownership; Work-Life Balance; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competitive Strategy; Diversification; Expansion; Integration; Horizontal Integration; Vertical Integration; Information Infrastructure; Information Technology; Mobile and Wireless Technology; Price; Applications and Software; Marketing; Marketing Strategy; Working Capital; Customer Focus and Relationships; Customer Value and Value Chain; Retail Industry; Advertising Industry; Distribution Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Manufacturing Industry; Motion Pictures and Video Industry; Music Industry; Publishing Industry; Shipping Industry; Technology Industry; Video Game Industry; Web Services Industry; United States; Washington (state, US); Seattle
    Related
    • 2010
    • Book

    Rethinking the MBA: Business Education at a Crossroads

    By: Srikant M. Datar, David A. Garvin and Patrick Cullen
    "Business Schools Face Test of Faith." "Is It Time to Retrain B-Schools?" As these headlines make clear, business education is at a major crossroads. For decades, MBA graduates from top-tier schools set the standard for cutting-edge business knowledge and skills. Now... View Details
    Keywords: Change Management; Transformation; Business Education; Curriculum and Courses; Organizational Change and Adaptation; Problems and Challenges
    Related
    • 21 Dec 2021
    • Blog Post

    Top 10 MBA Voices Articles of 2021

    Mentor Directory’ through which we and 70 classmates shared our contact info on LinkedIn to extend our professional knowledge and networks to underrepresented groups. After two weeks and 200+ inbounds, it... View Details
    • 14 Sep 2021
    • Blog Post

    How to Support Your Employees' Career Development

    that will create a pipeline of talent and allow your employees to thrive and serve as positive ambassadors for your organization throughout their careers. To implement effective career development at your organization, Fitzpatrick recommends the following steps and... View Details
    • 27 Aug 2014
    • Lessons from the Classroom

    Learning From Japan’s Remarkable Disaster Recovery

    leadership in mobilizing people and resources in highly dynamic situations.” Each winter, 900 HBS students dispatch around the world to see businesses up close, learn what they can about how they are run, and share their own View Details
    Keywords: by Sean Silverthorne; Energy; Utilities; Retail
    • 08 Oct 2008
    • Research & Ideas

    Book Excerpt: A Sense of Urgency

    The enterprise continued to make money even as it turned slowly to lose market share in a post-monopoly world. The positive net income helped greatly in supporting complacency. In frustration, his change agents waited and waited for a... View Details
    Keywords: by John P. Kotter
    • Web

    Admissions & Financial Support - Doctoral

    Admissions & Financial Support Your Journey Starts Now Application Requirements HBS admits a talented class of intellectually curious applicants from diverse backgrounds every year. We search for individuals who want to influence the world of practice through new View Details
    • 05 Feb 2024
    • Research & Ideas

    The Middle Manager of the Future: More Coaching, Less Commanding

    American Journal of Sociology. While artificial intelligence promises to transform the workplace and disrupt the organizational chart, Zhang’s research suggests that middle managers will still play a key role even in innovation-heavy... View Details
    Keywords: by Ben Rand
    • 2016
    • Working Paper

    Through the Grapevine: Network Effects on the Design of Executive Compensation Contracts

    By: Susanna Gallani
    Effective design of executive compensation contracts involves choosing and weighting performance measures, as well as defining the mix between fixed and incentive-based pay components, with a view to fostering talent retention and goal congruence. The variability in... View Details
    Keywords: Compensation Design; Board Interlocks; Compensation Consultants; Network Centrality; Homophily; Quadratic Assignment Procedure; Blockholders; Executive Compensation
    Related
    • 20 Jan 2022
    • Blog Post

    Lessons Learned from My HBS Career Journey in Environmental Sustainability

    peers in the same role proved to be difficult. All in all, though, I’m glad I did it. I stepped out of my comfort zone, learned a lot about the battery space, met great people, and practically applied the knowledge I’d gained in the HBS... View Details
    • 2007
    • Working Paper

    Recognizing the New: A Multi-Agent Model of Analogy in Strategic Decision-Making

    By: Giovanni Gavetti and Massimo Warglien
    In novel environments, strategic decision-making is often premised on analogy, and recognition lies at its heart. Recognition refers to a class of cognitive processes through which a problem is interpreted associatively in terms of something that has been experienced... View Details
    Keywords: Interpersonal Communication; Decision Choices and Conditions; Mathematical Methods; Cognition and Thinking; Power and Influence
    Related
    • 10 Dec 2015
    • Blog Post

    Working with Professors at HBS

    college to intern at Broadcast Music Inc. for four summers and through EBF I got to know and learn from network and studio executives about all facets of the industry. When I arrived at HBS I was determined to enhance my knowledge of... View Details
    • 14 Nov 2007
    • Research & Ideas

    Growing CEOs from the Inside

    company and confidence of its people to drive that transformation. Q: At an organizational level, how should companies build a succession program? A: Companies don't build succession programs, their CEOs do. The CEO has to want to manage... View Details
    Keywords: by Sean Silverthorne; Employment
    • Program

    Leading in the Digital Era

    required for people to leverage those technologies? Blending explorations of technology, organizational transformation, and leadership, this program will help you master the mindset, capabilities, and practices required to drive your... View Details
    • 31 Oct 2023
    • HBS Case

    Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?

    recommendations for clients, not how you come up with them. In most firms, every analysis has a source noted as to how it was developed, so disclosure is critical. Even though clients will use AI themselves, consultants excel in combining AI with tried-and-true... View Details
    Keywords: by Michael Blanding; Consulting