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  • 01 Jun 2015
  • Research & Ideas

The Surprising Benefits of Oversharing

conclusions about the costs of hiding information carry implications for individuals and companies alike. It turns out that who benefits from disclosing information has everything to do with how they reveal... View Details
Keywords: by Michael Blanding
  • 09 Apr 2007
  • Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

to win? You can think about this in terms of technology standards, and those lessons are likely to have insight for creating standards in other domains like labor and environment. For instance, we learned how networks of firms have... View Details
Keywords: by Martha Lagace
  • 24 Oct 2011
  • Research & Ideas

The Yelp Factor: Are Consumer Reviews Good for Business?

common uses of online ratings: restaurants. "Restaurants are a classic example in economics where the consumer has to make a decision based on very little information," he says. In theory, ratings sites fill in the gaps by providing a tremendous amount of... View Details
Keywords: by Michael Blanding; Food & Beverage
  • June 2020 (Revised August 2020)
  • Case

Majid Al Futtaim Retail Geographic Expansion: Brick or Click?

By: Juan Alcácer and Alpana Thapar
This case illustrates the challenges that retailers face when they aggressively pursue geographical growth by expanding both their physical store network and their online presence. It features Majid Al Futtaim (MAF) Retail, a franchisee of Carrefour hypermarkets in the... View Details
Keywords: Stores; Ecommerce; Strategy; Expansion; Geographic Location; Decision Making; Internet and the Web; Digital Transformation; E-commerce; Retail Industry; Middle East
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  • 27 Sep 2011
  • First Look

First Look: September 27

learning and governance process. Implications for organization and leadership development and corporate governance are discussed. Read the paper: http://www.emeraldinsight.com/books.htm?chapterid=1937908&show=pdf Markets as Networks: The Dynamics and Implications... View Details
Keywords: Sean Silverthorne
  • 23 Mar 2010
  • First Look

First Look: March 23

press An abstract is unavailable at this time. Book: http://ceo.usc.edu/book/doing_research_that_is_useful.html Business Network Transformation in Action Authors: Marco Iansiti and Ross Sullivan Publication: In Business View Details
Keywords: Martha Lagace
  • 23 Jul 2012
  • Research & Ideas

The Power of Conversational Leadership

communities (which help far-flung employees find like-minded colleagues), Twitter (which lets employees broadcast information widely, both internally and externally), networks such as Facebook and LinkedIn... View Details
Keywords: by Carmen Nobel
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

longer concerned whether the inputs it uses to solve customers' problems are its own or assembled through a network of partners. Q: You've talked primarily about business-to-consumer firms so far. How about businesses that aren't facing... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • September 2014 (Revised June 2017)
  • Case

Google Inc. in 2014

By: Benjamin Edelman and Thomas R. Eisenmann
Describes Google's history, business model, governance structure, corporate culture, and processes for managing innovation. Reviews Google's recent strategic initiatives and the threats they pose to selected competitors. Asks what Google should do next. View Details
Keywords: Search Engines; Google; Online Advertising; Internet and the Web; Network Effects; Business Model; Competition; Digital Marketing; Information Technology Industry; Information Technology Industry
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  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

relative to one-sided markets. Download the paper: http://www.hbs.edu/research/pdf/08-011.pdf Why Do Intermediaries Divert Search? (revised) Authors:Andrei Hagiu and Bruno Jullien Abstract We analyze the incentives to divert search for an View Details
Keywords: Martha Lagace
  • 14 Apr 2009
  • First Look

First Look: April 14, 2009

manage a vast external network of client employees and an equally vast internal network of the firm's employees. The GEP needs to have a deep understanding of the client and its industry in order to identify... View Details
Keywords: Martha Lagace
  • 04 Dec 2012
  • First Look

First Look: December 4

applications available on it. Our model is based on the observation that even if users prefer application variety, applications often also exhibit direct network effects. When there are direct network... View Details
Keywords: Carmen Nobel
  • 21 Nov 2019
  • Research & Ideas

Do TV Debates Sway Voters?

87 percent, during the two months before an election, indicating that the information received in this period matters overall. Voters who switched candidates didn’t change their policy preferences. Voters’ policy views remained... View Details
Keywords: by Danielle Kost
  • 17 Dec 2013
  • First Look

First Look: December 17

thresholds for perceiving minds behind out-group faces (Experiment 3). These experiments suggest that mind perception is a dynamic process in which relevant contextual information such as social identity and out-group threat change the... View Details
Keywords: Carmen Nobel
  • 10 Mar 2009
  • First Look

First Look: March 10, 2009

Nanda and Tarun Khanna Abstract This study explores the importance of cross-border social networks for entrepreneurs in developing countries by examining ties between the Indian expatriate community and local entrepreneurs in India's... View Details
Keywords: Martha Lagace
  • 08 Jul 2019
  • Research & Ideas

Are Paywalls Saving Newspapers?

newspaper companies, Chung says, major broadcast news networks could use the study’s findings to inform strategy decisions. “Similar to the newspapers, they also have their websites, and I don’t think CNN or... View Details
Keywords: by Kristen Senz; Journalism & News; Media & Broadcasting
  • 31 Oct 2011
  • Research & Ideas

The Most Powerful Workplace Motivator

annual salary offer of $115,000 is unfair on its own. They might be perfectly happy with that salary if it weren't for the information that it's below average." And it's not just a matter of money. In several studies of social comparison... View Details
Keywords: by Carmen Nobel
  • October 2021 (Revised February 2023)
  • Case

Ant Group (A)

By: Krishna G. Palepu, Feng Zhu, Susie L. Ma and Kerry Herman
In 2004, Chinese e-commerce company Alibaba created Alipay, an app to facilitate payments on its e-commerce sites. As Alibaba grew, so did Alipay, until Alipay spawned its own ecosystem of financial technology products and services under the name of Ant Group. By 2020,... View Details
Keywords: Payment Systems; Information Technology; Value Creation; Network Effects; Strategy; Disruptive Innovation; Initial Public Offering; Technology Industry; Financial Services Industry; China
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  • 09 Dec 2013
  • Research & Ideas

Cultural Disharmony Undermines Workplace Creativity

up with the right answers, he found those who had more people in their social network from different cultures who disliked each other did about 23 percent worse on the test. This makes sense, says Chua. "Just as a child observing parents... View Details
Keywords: by Michael Blanding
  • 21 Dec 2010
  • First Look

First Look: December 21

Authors:Ranjay Gulati, Maxim Sytch, and Adam Tatarynowicz Publication:Organization Science (forthcoming) Abstract This paper explores the interplay between social structure and economic action by examining some of the evolutionary dynamics of an emergent View Details

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