Publications

Publications

Filter Results: (1,823) Arrow Down
Filter Results: (1,823) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 30 of 1,823 Results →
  • 23 Jul 2013
  • First Look

First Look: July 23

relationship: the best customer. Ironically, we find that firing the customer is often a case of blaming the victim: managers remain largely unaware of their own roles in creating the unprofitable customers they seek to shed. We reveal how CRM View Details
Keywords: Anna Secino
  • Web

Teacher Profiles - Case Method Project

Greenwich, CT Subjects: U.S. History CT Ned Gallagher Choate Rosemary Hall Wallingford, CT Subjects: JFK Program Tutorial, US Government and Politics I, US Government and... View Details
  • 11 Mar 2008
  • First Look

First Look: March 11, 2008

a program (PACT) in Boston to bring care to AIDS and TB patients who were not well served by existing care delivery systems. Describes PIH's programs in the developing world and the way in which lessons... View Details
Keywords: Martha Lagace
  • March 2005 (Revised June 2006)
  • Case

Sun Microsystems, Inc.: Web Services Strategy

By: Thomas R. Eisenmann and Fernando Suarez
Microsoft and IBM have excluded Sun Microsystems from the board of the Web Services Interoperability Organization (WS-I), an industry consortium that will shape the evolution of Web services standards. Sun managers must decide whether to join WS-I as a contributing... View Details
Keywords: Information Technology; Standards; Corporate Governance; Power and Influence; Web Services Industry; Information Technology Industry
Related
  • Web

Being on Boards - Alumni

candidate and find the board that’s right for you. Learn More Stepping Up on Boards Guiding Your Next Move Review your board bio with an HBS career coach. HBS alumni receive six complimentary career coaching sessions a year. Keeping Current on Boards & View Details
  • Fast Answer

Financial databases: certification and training

Where can I find out about certification for Bloomberg, Capital IQ, and LSEG Workspace (formerly Refinitiv), and Datastream? Bloomberg Certification:  Bloomberg offers 3 modules as part of there certification program - Bloomberg... View Details
  • 2023
  • Article

Conduit Incentives: Eliciting Cooperation from Workers Outside of Managers' Control

By: Susanna Gallani
Can managers use monetary incentives to elicit cooperation from workers they cannot reward for their efforts? I study “conduit incentives,” an innovative incentive design, whereby managers influence bonus-ineligible workers’ effort by offering bonus-eligible employees... View Details
Keywords: Organizational Behavior Modification; Peer Monitoring; Persistence Of Performance Improvements; Crowding Out; Implicit Incentives; Compensation; Healthcare; Social Pressure; Image Motivation; Incentives; Motivation; Performance; Behavior; Motivation and Incentives; Compensation and Benefits; Governing Rules, Regulations, and Reforms; Organizational Culture; Health Industry; California
Related
  • Web

Organizational Behavior Curriculum - Faculty & Research

career management. MBA Elective Curriculum (SECOND YEAR) Course Title Faculty Name Term Quarter Credits Authentic Leader Development Robin Ely , Monique Burns Thompson Spring 2026 Q3Q4 3.0 Corporate Governance and Boards of Directors... View Details
  • 03 Mar 2008
  • First Look

First Look: March 4, 2008

and Joint Center for Housing Studies at Harvard University, 2007 Abstract Rental housing is increasingly recognized as a vital housing option in the United States. Yet government policies and programs... View Details
Keywords: Martha Lagace
  • 2021
  • Working Paper

Trade and the Single Car Market: The EC-Japan Elements of Consensus, 1985–1999

By: Grace Ballor
In 1991, in the midst of the program to create a liberal Single European Market and in the context of a new Joint Declaration for cooperation with Japan, the European Commission brokered a private deal to restrict Japanese imports into the European Community for nearly... View Details
Keywords: Market; Protectionism; Liberalization; Trade; Markets; International Relations; Auto Industry; Europe; European Union; Japan
Related
  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

during World War II. From 1943 until the end of the war, HBS completely suspended the MBA program in order to devote itself to the training of Army and Navy personnel. “So you had all these faculty members who were used to teaching MBA... View Details
Keywords: by Carmen Nobel
  • 2020
  • Working Paper

Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

By: Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry
Related
  • 08 Feb 2024
  • Blog Post

African American Student Union Spotlight on Joint Degrees

Lead. In this role, I partnered with government agencies, nonprofits, and corporations to promote authoritative voter information across Google’s products. At what point did you decide to pursue an MBA/MPP program, and why? During my... View Details
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

band together to lobby for government support, the concerns of restaurant owners and the unique realities and concerns of their industry remain largely unaddressed by government View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 2009
  • Chapter

Becoming the Lamp Bearer: The Emerging Roles of the Chief Risk Officer

By: Anette Mikes
Enterprise risk management, under the leadership of chief risk officers (CROs), has the promise to bring enterprise-wide risks, which threaten the achievement of the firm's strategic objectives, into the open and under control. Its organizational significance is... View Details
Keywords: Governance Controls; Managerial Roles; Risk Management; Business Processes; Risk and Uncertainty
Related
  • Web

Social Enterprise - Faculty & Research

Social Enterprise Social Enterprise April 2013 Article Who Is Governing Whom? Executives, Governance, and the Structure of Generosity in Large U.S. Firms By: Christopher Marquis and Matthew Lee We examine how organizational structure... View Details
  • Web

Skydeck - Alumni

Programs & Events Skydeck Skydeck is the HBS alumni podcast series that features interviews with HBS alumni from across the world of business, sharing lessons learned and their own life experiences. Subscribe on iTunes , Spotify , or... View Details
  • 2016
  • Working Paper

Immigrant Entrepreneurs and the Social Safety Net

By: Gareth Olds
This paper explores the role of public health insurance in small business ownership among immigrants, a group with high rates of entrepreneurship. The Personal Responsibility and Work Opportunity Reconciliation Act of 1996 created a five-year “waiting period” for legal... View Details
Keywords: Insurance; Entrepreneurship; Welfare or Wellbeing; Immigration
Related
  • Web

Leadership - Faculty & Research

in society. Meeting this aspiration requires equipping them with knowledge and tools that will enable them to understand what it takes to have a positive impact in the world. In line with this objective, this module note focuses on how leaders who are not part of View Details
  • 06 Jun 2016
  • Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

understanding of the entrepreneurial leader. The program combines self-assessments of their skills and behaviors by entrepreneurs themselves with evaluations of them by peers, friends, and employees. Along the way the data is also... View Details
Keywords: by HBS Working Knowledge