Employee Relations - Publications - Faculty & Research

02 Aug 2021
What Do You Think?

Can Companies with Remote Management Succeed?

Fifth Third’s employees back to the office he remarked that, “We can’t be a great company working remotely We can get the job done, but it’s tough to flourish.” The comment refers to Fifth Third’s management core. Like many service... View Details

Keywords: by James Heskett

01 Oct 2001
Research & Ideas

Connecting With Nonprofits

In his recent Working Paper, "Marketing's Role in Cross-Sector Collaboration," HBS professor James Austin outlines three stages of collaboration between businesses and nonprofits—philanthropic, transactional, and integrative collaborations—and examines the... View Details

Keywords: by James Austin

06 Jan 2021
Research & Ideas

Unexpected Exercise Advice for the Super Busy: Ditch the Rigid Routine

Author Danielle Kost is the editor-in-chief of Harvard Business School Working Knowledge. [Image: monkeybusinessimages] Related Reading 5 New Year's Resolutions You Can Keep 6 Ways to Support COVID-Weary View Details

Keywords: by Danielle Kost

22 Feb 2011
Research & Ideas

Most Popular Articles, Papers of the Decade

collection look at how to improve decision making, encouraging employees to speak up, and the difficulty of coordinating communication in a complex organization. Enjoy! Most Popular Articles 2000-2010 Creating a Positive Professional... View Details

Keywords: by Sean Silverthorne

12 Oct 1999
Research & Ideas

Spirit at Work: The Search for Deeper Meaning in the Workplace

it a fad that amounts to little more than sensitivity training in New Age clothing, or does it reflect something more profound about the way we are beginning to conceive of and relate to work? In the following pages six HBS alumni who are... View Details

Keywords: by Marguerite Rigoglioso

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

how each element relates to overall service delivery. Among the key findings of the study were: Successful service delivery is vital for retaining customers and increasing sales. "Although most call center managers would agree with... View Details

Keywords: by Martha Lagace; Service; Financial Services

20 May 2019
Research & Ideas

Activist CEOs Are Rising Up—and Their Customers Are Listening

Duke’s Fuqua School of Business. Toffel is the Senator John Heinz Professor of Environmental Management at HBS. “ some CEOs believe they can’t be silent when a proposed government policy might lead some of their employees to be subjected... View Details

Keywords: by Michael Blanding

03 Jun 2020
Research & Ideas

Who Guarantees Your Workplace Is Safe for Return?

of equal or greater concern: Will shoppers, diners, students, and workers feel safe returning? How can they be comfortable that the space is safe beyond just taking someone’s word for it? Cautious and shell-shocked employees and... View Details

Keywords: by John Macomber and Joseph Allen; Real Estate

07 Jan 2015
What Do You Think?

SUMMING UP: What Are the Limits On Workplace Transparency?

It is related as well to concerns about equal pay for equal work. Those in favor of sharing compensation figures cite the benefits of more trust among employees, less misinformation about pay, and a clearer basis on which View Details

Keywords: by James Heskett

11 Dec 2020
Research & Ideas

Economic Jitters Push Pandemic Job Seekers to Big Companies, Not Startups

more likely to be late-stage startups. The decline in applications hit startups with fewer than 50 employees especially hard. Those companies show a 14 percent drop in applications, compared with a 3 percent drop for firms with more than... View Details

Keywords: by Rachel Layne

25 Feb 2020
Research & Ideas

For Migrant Workers, Homesickness Can Reduce Productivity

more productive.” About the Author Kristen Senz is a writer and social media editor for Harvard Business School Working Knowledge. [Image: FatCamera] Related Reading How Companies Benefit When Employees Work... View Details

Keywords: by Kristen Senz

18 Nov 2016
Sharpening Your Skills

Sharpening Your Skills: Making a Fast Start on a New Job

One skill every new employee must master is getting a fast start. Here are stories from the archives on what Harvard Business School faculty have advised about hitting the ground running. A Fast Start On Your New Job Your first 90 days in... View Details

Keywords: by Sean Silverthorne

December 2020
Supplement

France Télécom (C): An Unprecedented Trial

By: Cynthia A. Montgomery and Ashley V. Whillans

In the C case we learn that former CEO Didier Lombard, Deputy Chief Executive Louis-Pierre Wenes, Human Resources Head Olivier Barberot and France Telecom itself were charged for institutional harassment by French authorities, a first for a CAC 40 company. In December... View Details

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November 2010
Article

Stress-Test Your Strategy: The 7 Questions to Ask

By: Robert Simons

An economic downturn can quickly expose the shortcomings of your business strategy. But can you identify its weak points in good times as well? And can you focus on those weak points that really matter? I identify seven questions all executives should ask in order to... View Details

Keywords: Business Strategy; Creativity; Success; Customers; Employees; Business and Shareholder Relations; Performance; Risk and Uncertainty; Decision Choices and Conditions

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29 May 2020
Op-Ed

How Leaders Are Fighting Food Insecurity on Three Continents

COVID-19 is creating unprecedented strains on food security worldwide. The United Nations' World Food Programme warns that the pandemic could almost double the number of people facing food crises in low- and middle-income populations to 265 million by the end of 2020.... View Details

Keywords: by Howard Stevenson and Shirley Spence; Agriculture & Agribusiness

24 Jul 2019
Lessons from the Classroom

Can These Business Students Motivate Londoners to Do the Right Thing?

millions of extra pounds in tax revenue collected. "I’ve seen behavioral economics come into play in a variety of contexts, ranging from employee compensation and investment decisions to corporate strategy." The letter is an... View Details

Keywords: by Dina Gerdeman

01 May 2020
In Practice

COVID-19’s Hard Lessons Might Prepare Business for Climate Change

The coronavirus pandemic caught the business world by surprise, but the catastrophe might force companies to face a crisis that has been unfolding in plain sight: climate change. We asked faculty members affiliated with the Business and Environment Initiative at... View Details

Keywords: by Danielle Kost

23 Jun 2015
First Look

First Look: June 23, 2015

Experiment of On-the-job Learning of Knowledge Production by Local Workers Reporting to Return Migrants By: Choudhury, Prithwiraj Abstract—I study whether return migrants facilitate knowledge production by local employees working for them... View Details

Keywords: Sean Silverthorne

03 Sep 2020
Op-Ed

Why American Health Care Needs Its Own SEC

Related Reading Medicare for All or Public Option: Can Either Heal Health Care? It's Time for a Bipartisan Health Plan for Employers and Employees Love in the Office Is Wonderful. Except for CEOs. Share your... View Details

Keywords: by Regina E. Herzlinger; Health

22 Feb 2010
Op-Ed

Tragedy at Toyota: How Not to Lead in Crisis

vaunted quality system failed. CEO Toyoda should take personal responsibility by saying that he pushed too hard for growth and neglected quality. By admitting his errors, he gives every Toyota employee permission to acknowledge mistakes... View Details

Keywords: by William George; Auto

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