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  • 2014
  • Working Paper

Team Scaffolds: How Meso-Level Structures Support Role-based Coordination in Temporary Groups

By: Melissa A. Valentine and Amy C. Edmondson
This paper shows how meso-level structures support effective coordination in temporary groups. Prior research on coordination in temporary groups describes how roles encode individual responsibilities so that coordination between relative strangers is possible. We... View Details
Keywords: Fluid Personnel; Team Scaffolds; Team Effectiveness; Role-based Coordination; Multi-method; Health Care and Treatment; Analytics and Data Science; Knowledge Use and Leverage; Organizational Structure; Outcome or Result; Performance Effectiveness; Groups and Teams; Networks; Behavior; Balance and Stability; Health Industry
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  • May 2021
  • Simulation

Customer Compatibility Exercise Application

By: Ryan W. Buell
Customers impose considerable variability on the operating systems of service organizations. They show up when they wish (arrival variability), they ask for different things (request variability), they vary in their willingness and ability to help themselves (effort... View Details
Keywords: Customer Compatibility; Customer Relationship Management; Strategy; Service Operations; Service Delivery; Performance Efficiency; Analysis; Consumer Behavior; Analytics and Data Science
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  • 11 Nov 2014
  • First Look

First Look: November 11

2014 Harvard Business Review Digital Ubiquity: How Connections, Sensors, and Data Are Revolutionizing Business By: Iansiti, Marco, and Karim R. Lakhani Abstract—When Google bought Nest, a maker of digital thermostats, for $3.2 billion... View Details
Keywords: Sean Silverthorne
  • 17 May 2011
  • First Look

First Look: May 17

income taxation. I show analytically how age dependence improves policy on both the intratemporal and intertemporal margins. I use detailed numerical simulations, calibrated with data from the U.S. PSID, to... View Details
Keywords: Sean Silverthorne
  • 07 Apr 2009
  • First Look

First Look: April 7, 2009

for tactical purposes, such as promotional campaigns. Its management team is thinking about how to incorporate that information to the budgeting (profit-planning) process. From an analytical standpoint the case looks at the surprising... View Details
Keywords: Martha Lagace
  • 02 Aug 2022
  • Research & Ideas

6 Strategies for Building Socially Responsible—and Profitable—Companies

A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details
Keywords: by Lane Lambert
  • 2024
  • Working Paper

Scaling Core Earnings Measurement with Large Language Models

By: Matthew Shaffer and Charles CY Wang
We study the application of large language models (LLMs) to the estimation of core earnings, i.e., a firm's persistent profitability from its core business activities. This construct is central to investors' assessments of economic performance and valuations. However,... View Details
Keywords: Large Language Models; AI and Machine Learning; Accounting; Profit; Corporate Disclosure; Analytics and Data Science; Measurement and Metrics
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  • 01 Dec 2019
  • News

Bridging the Gap

hard to remember a time when they weren’t a regular part of civic conversation. But as Rivkin notes, the data pointed to such concerns long before 2016. “Those of us working on the US Competitiveness Project came to the perspective that... View Details
Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government
  • April 2024
  • Case

Dr. Tom Mihaljevic and Cleveland Clinic

By: Linda A. Hill and Lydia Begag
In December 2022, Dr. Tomislav (“Tom”) Mihaljevic, CEO and President of Cleveland Clinic, was reflecting on the last few years at the hospital, marked both by unprecedented challenges and remarkable achievements. Cleveland Clinic had recently been ranked the world’s... View Details
Keywords: Recruitment; Retention; Analytics and Data Science; Digital Transformation; Digital Platforms; Innovation and Management; Innovation Leadership; Human Capital; Leadership Development; Leadership Style; Leading Change; Organizational Culture; Organizational Structure; Organizational Change and Adaptation; Mission and Purpose; Outcome or Result; Performance Evaluation; Health Pandemics; Goals and Objectives; Health Industry; Cleveland; London; Abu Dhabi; Florida; Ohio
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  • 14 Sep 2018
  • Blog Post

10 Things I Learned During My First Month in the MS/MBA: Engineering Sciences Program

and data science. We even have a political-science-major-turned-software-engineer who learned to code at Dev Bootcamp.  2. There’s a wide range of industry experience I also expected everyone to come from a big tech company. While there’s... View Details
  • Web

Frequently Asked Questions | HBS Online

Activities and Societies: Leave blank For the program description on LinkedIn, please use the following: Business Analytics is an 8-week, 40-hour online certificate program from Harvard Business School. Business View Details
  • January 2022 (Revised February 2022)
  • Case

Introducing EVA at ISS: A Better Way to Evaluate CEO Performance and Compensation?

By: Jonas Heese, Charles C.Y. Wang and James Weber
In early 2019, Anthony Campagna, the global director of fundamental research at ISS EVA, a unit of the proxy advisory firm Institutional Shareholder Services (ISS), was preparing to release ISS's analyses of public company performance and CEO compensation ahead of Say... View Details
Keywords: Jobs and Positions; Compensation and Benefits; Performance; Performance Productivity; Measurement and Metrics; Analytics and Data Science; Value; Business or Company Management; Performance Evaluation; Business and Shareholder Relations
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  • October 2001 (Revised October 2017)
  • Case

Store24 (A): Managing Employee Retention

By: Frances X. Frei and Dennis Campbell
Provides a retailing context in which employee retention strategies are explored through analyzing detailed store-level data. View Details
Keywords: Retention; Management Analysis, Tools, and Techniques; Analytics and Data Science; Strategy; Mathematical Methods; Retail Industry
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  • 28 Apr 2015
  • Blog Post

3 Reasons Engineers Thrive at Business School

engineer (Guy Kamguia MBA 2015), a biomedical engineer (Miranda Shaw MBA 2015), and a design engineer (Carol Rego MBA 2016) to get their thoughts on engineers pursuing an MBA. So, why do engineers thrive at business school? They’re number crunching whiz kids In... View Details
  • 01 Jan 2005
  • News

Joseph J. O'Donnell, MBA 1971

Founder, Chairman & CEO, Boston Culinary Group, Inc. Return to Alumni Achievement Awards main page EARLIER EDUCATION Harvard College, 1967 A.B., Government and Economics LIFELONG LESSON FROM HBS "The analytical process I learned at HBS... View Details
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

Laureate in 2022 by the Institute for Operations Research and the Management Sciences (INFORMS) for “Data-Driven COVID-19 Vaccine Development for Janssen” ( INFORMS Journal on Applied Analytics ) with Dimitris Bertsimas, Xinggang Liu,... View Details
  • 11 Apr 2024
  • News

Mission Control

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. By the time Peter Platzer (MBA 2002) was a teenager, he knew he wanted to be a physicist—and he was fascinated by space, eagerly engrossed in space-time diagrams... View Details
  • 16 May 2000
  • Research & Ideas

Getting the Message: How the Internet is Changing Advertising

performance of ads. When surfers are visiting DART-enabled sites, DART tracks 26 criteria—from keywords in searches, to purchases, to time-of-day surfing, to domain name—in order to develop a user profile. DoubleClick then uses this data... View Details
Keywords: by Susan Young
  • Web

Business Economics Online Course | HBS Online

Business Analytics, Economics for Managers, and Financial Accounting with a final exam. 10-17 weeks, 8-15 hrs/week Apply by August 25 $2,650 Credential Business Analytics Professor Janice Hammond Unlock actionable insights by mastering... View Details
  • 26 Jun 2018
  • First Look

New Research and Ideas, June 26, 2018

but this article shows it has never been true historically. Using longitudinal data on individual firms from the nineteenth century onwards, it reveals evidence of how entrepreneurs and firms with multinational activity faced by market... View Details
Keywords: Dina Gerdeman