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Show Results For
- All HBS Web
(132)
- News (18)
- Research (109)
- Multimedia (2)
- Faculty Publications (86)
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- September 1976 (Revised October 1980)
- Teaching Note
Sea Pines Racquet Club, Teaching Note
By: W. Earl Sasser
Teaching Note for (9-674-011). View Details
- September 1976
- Teaching Note
Benihana of Tokyo, Teaching Note
By: W. Earl Sasser
Keywords: Food and Beverage Industry
- June 1976 (Revised September 1986)
- Case
Roger Clarke (A)
By: W. Earl Sasser
Sasser, W. Earl. "Roger Clarke (A)." Harvard Business School Case 676-185, June 1976. (Revised September 1986.)
- June 1986
- Teaching Note
British Steel Corporation: The Korf Contract TN
By: W. Earl Sasser
Teaching Note for (9-481-110). View Details
- January 1985
- Background Note
Capacity
By: W. Earl Sasser
Sasser, W. Earl. "Capacity." Harvard Business School Background Note 685-057, January 1985.
- September 1982 (Revised March 1986)
- Teaching Note
Hanrahan Motor Co., Teaching Note
By: W. Earl Sasser
Keywords: Industrial Products Industry
- September 1982
- Teaching Note
Hank Kolb, Director, Quality Assurance, Teaching Note
By: W. Earl Sasser
Teaching Note for (9-681-083). View Details
- June 1976 (Revised September 1979)
- Supplement
Roger Clarke (D)
By: W. Earl Sasser
Sasser, W. Earl. "Roger Clarke (D)." Harvard Business School Supplement 676-188, June 1976. (Revised September 1979.)
- 2008
- Book
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details
Keywords: Customer Satisfaction; Organizational Change and Adaptation; Customer Ownership; Employee Ownership; Competitive Advantage; Value Creation
Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.
- 2003
- Class Lecture
Why Customers Matter
Keywords: Customer Value and Value Chain
Sasser, W. Earl, Jr. "Why Customers Matter." Boston: Harvard Business School Publishing Class Lecture, 2003. Electronic. (Faculty Lecture: HBSP Product Number 1490C.)
- May 1984 (Revised December 1984)
- Case
Western Electric at Merrimack Valley
By: W. Earl Sasser and Dorothy Leonard-Barton
Keywords: Utilities Industry
Sasser, W. Earl, and Dorothy Leonard-Barton. "Western Electric at Merrimack Valley." Harvard Business School Case 684-072, May 1984. (Revised December 1984.)
- January 1970 (Revised March 1987)
- Case
Ace Welding Equipment, Inc.
By: Edward W. Davis and W. Earl Sasser
Keywords: Construction Industry
Davis, Edward W., and W. Earl Sasser. "Ace Welding Equipment, Inc." Harvard Business School Case 670-012, January 1970. (Revised March 1987.)
- July 2016
- Case
Cataumet Boats, Inc.
By: W. Earl Sasser and Mark Davis
Jaime Giancola, an MBA student, has recently completed an operations management course in which aggregate production planning (APP) was one of the topics. She believes that her family's business, Cataumet Boats, which her grandparents started and which her mother and... View Details
Keywords: Business or Company Management; Family Business; Production; Cost Management; Transportation; Customer Satisfaction
Sasser, W. Earl, and Mark Davis. "Cataumet Boats, Inc." Harvard Business School Brief Case 917-509, July 2016.
- November 2011
- Case
WrapItUp: Developing a New Compensation Plan
By: W. Earl Sasser Jr. and Rachel Shelton
A restaurant chain based in California offers made-to-order sandwich wraps using fresh, healthy ingredients. The founders of the company take a very active role in day-to-day business and tightly control every aspect of the restaurant operation from hiring store... View Details
Keywords: Empowerment; Middle Management; Human Resource Management; Compensation; Incentives; Motivation; Motivation and Incentives; Change Management; Business Growth and Maturation; Service Delivery; Entrepreneurship; Employees; Compensation and Benefits; Service Industry; Retail Industry; Food and Beverage Industry; California
Sasser, W. Earl, Jr., and Rachel Shelton. "WrapItUp: Developing a New Compensation Plan." Harvard Business School Brief Case 114-362, November 2011.
- October 1999
- Case
Credit Suisse (B)
By: W. Earl Sasser and William E. Fulmer
Supplements either Credit Suisse (A) or Credit Suisse (A) (Abridged). View Details
Keywords: Banking Industry
Sasser, W. Earl, and William E. Fulmer. "Credit Suisse (B)." Harvard Business School Case 800-167, October 1999.
- September 1987 (Revised June 1988)
- Case
Lorin Communications Corp.
By: W. Earl Sasser and Lucy N. Lytle
Keywords: Communications Industry
Sasser, W. Earl, and Lucy N. Lytle. "Lorin Communications Corp." Harvard Business School Case 688-001, September 1987. (Revised June 1988.)
- September 1979
- Teaching Note
Aerospace Maintenance, Inc., Teaching Note
By: W. Earl Sasser and R. Paul Olsen
Keywords: Aerospace Industry
- May 1979 (Revised April 1987)
- Case
Great Lakes Diversified Corp.: The Detroit Plant
By: W. Earl Sasser and David C. Rikert
Sasser, W. Earl, and David C. Rikert. "Great Lakes Diversified Corp.: The Detroit Plant." Harvard Business School Case 679-121, May 1979. (Revised April 1987.)
- 2011
- Case
Wrapitup
By: W. Earl Sasser
A restaurant chain based in California offers made-to-order sandwich wraps using fresh, healthy ingredients. The founders of the company take a very active role in day-to-day business and tightly control every aspect of the restaurant operation from hiring store... View Details