Publications

01 Nov 1999
Research & Ideas

Companies, Cultures and the Transformation to the Transnational

The influence of a nation's history, infrastructure, and culture permeates all aspects of life within the country, including the norms, values, and behaviors of managers in its national companies. Nationally influenced behavioral characteristics become an ingrained... View Details

Keywords: by Christopher A. Bartlett & Sumantra Ghoshal

September 2023 (Revised July 2024)
Case

Going Mobile-First? The Digital Transformation of Davivienda Bank in Colombia

By: Jorge Tamayo and Jenyfeer Martinez Buitrago

Set in 2017, this case describes the digital transformation strategy of Davivienda— a leading player in Colombia’s commercial banking and one of the companies belonging to Grupo Bolívar, a major Colombian financial conglomerate. The case also describes the pioneer role... View Details

Keywords: Change Management; Transformation; Decision Choices and Conditions; Information Technology; Digital Strategy; Digital Transformation; Internet and the Web; Mobile and Wireless Technology; Innovation and Management; Innovation Strategy; Growth and Development Strategy; Business Strategy; Banking Industry; Latin America; Central America; South America; Colombia

18 Mar 2022
Blog Post

Career Advice: Transforming the Energy Industry

inspiration, you meet such a broad spectrum of people at HBS - accountants, investors, lawyers, strategists – that you cannot help but wonder about the impact we could have as a community if we can bring these skills to bear on the... View Details

January 2023 (Revised August 2023)
Case

Veeva Systems and the Transformation to a Public Benefit Corporation

By: Ranjay Gulati and Allison M. Ciechanover

Peter Gassner, the co-founder and CEO of Veeva Systems, steered the company through rapid scaling from its launch in 2007 to 2022. Year after year, the company had exceeded expectations, with its market capitalization reaching $50 billion at its peak. By 2022, the... View Details

Keywords: Transformation; Corporate Governance; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Culture; Information Technology Industry; Technology Industry; United States; California

2016
Working Paper

Liquidity Transformation in Asset Management: Evidence from the Cash Holdings of Mutual Funds

By: Sergey Chernenko and Adi Sunderam

We study liquidity transformation in mutual funds using a novel dataset on their cash holdings. To provide investors with claims that are more liquid than the underlying assets, funds engage in substantial liquidity management. Specifically, they hold substantial... View Details

Keywords: Financial Liquidity; Cash; Investment Funds

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17 Aug 2009
Research & Ideas

Quantifying the Economic Impact of the Internet

consumers. Social networks and the easy connections they facilitate are transforming social life and have helped to elect a President. They also increase productivity in the larger economy. How can we quantify the economic View Details

Keywords: by John Quelch; Advertising; Publishing

September 1992 (Revised November 1996)
Case

Royal Automobile Club Rescue Services Division: Transformation Through Technology

By: W. Earl Sasser and Roger H. Hallowell

The Royal Automobile Club uses a new computer and telephone system to improve its service standards and profitability. After the initial impact of changes from technology, the organization faces a need to choose between future technological development or... View Details

Keywords: Technological Innovation; Decision Choices and Conditions; Organizational Change and Adaptation; Information Technology; Corporate Strategy; Service Industry; Auto Industry; United Kingdom

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December 2023
Article

Recover, Explore, Practice: The Transformative Potential of Sabbaticals

By: Kira Schabram, Matt Bloom and DJ DiDonna

Sabbaticals have seen an exponential growth in adoption over the last two decades and are ascribed extensive benefits by employers and employees alike. Little is known, however, about how individuals spend their time or how their experiences impact them after they... View Details

Keywords: Sabbatical; Personal Development and Career; Employees

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01 Jul 2021
Office Hours

Readers Ask: Which Companies Are Transforming Work?

them decently going forward." Are there any companies standing out from the others in how they’re transforming work? "Through COVID, the two companies that jump out at me as being most innovative in their work practices and in mobilizing... View Details

Keywords: by Kristen Senz; Retail; Manufacturing

Web

Impact Stories - Business & Environment

Alumni Impact Stories Martin Aares MBA 2001 | Merging the Worlds of Finance, Investing, and Environmental Impact "As leaders who make a difference, the private sector can have huge influence over the future... View Details

15 Sep 2020
Video

Competing in the Age of AI and Digital Transformation

Web

Impact | Social Enterprise | Harvard Business School

first program was launched in 1995 and, since then, the portfolio of programs has provided transformational learning experiences for more than 7,000 social impact executives and board members. Supporting... View Details

8:30 AM – 6:45 PM EDT, 15 Sep 2020
Virtual Programming

Competing in the Age of AI and Digital Transformation

How are companies today using artificial intelligence (AI) to respond to business challenges? During this session, professors Karim Lakhani and Macro Iansiti, coauthors of the book Competing in the Age of AI: Strategy and Leadership When Algorithms and Networks Run the... View Details

2021
Chapter

Digital Transformation and the Salesforce: Observations, Warnings, and Recommendations

By: Frank V. Cespedes

Sales is a crucial test for organizational change, including productive use (or not) of new technologies. Changes in selling always have wider organizational implications, because so many other decisions and resource commitments in firms depend upon demand forecasts... View Details

Keywords: Sales; Salesforce Management; Organizational Change and Adaptation; Digital Transformation

05 Feb 2025
Blog Post

Leadership with Purpose: Redefining Success and Impact with Satpal Singh (SELP—India 4, 2019)

When I joined the Senior Executive Leadership Program—India (SELP—India) at Harvard Business School, I wasn’t entirely sure how it would impact my career. I was already leading Business Transformation at... View Details

Keywords: All Industries

September 2007
Case

Still Leading (B4): Lee Iacocca—Driving Impact

By: Rosabeth Moss Kanter and Lance P. Pierce

Lee Iacocca, a successful CEO of an auto company, devoted himself after retirement to several social causes. Describes issues in the transition. View Details

Keywords: Transition; Transformation; Retirement; Work-Life Balance; Problems and Challenges; Civil Society or Community; Auto Industry