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  • All HBS Web  (706)
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  • October 2022 (Revised September 2024)
  • Case

mPharma: Scaling Access to Affordable Primary Care in Africa

By: Regina E. Herzlinger and Ben Creo
mPharma hopes to scale up to create the largest pan-African healthcare company ever to provide much-needed primary care in retail pharmacies; a reliable, fairly priced supply of drugs; and micro-insurance for drugs. They must prioritize launching a telemedicine... View Details
Keywords: Africa; Pharmaceutical Companies; Pharmacy Benefit Manager; Health Care; Health Care And Treatment; Health Care Costs; Health Care Delivery; Health Care Entrepreneurship; Telehealth; Health Equity; Corporate Strategy; Social Entrepreneurship; Equity; Growth and Development Strategy; Expansion; Product Launch; Customer Value and Value Chain; Social Enterprise; Multinational Firms and Management; Pharmaceutical Industry; Health Industry; Africa
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Herzlinger, Regina E., and Ben Creo. "mPharma: Scaling Access to Affordable Primary Care in Africa." Harvard Business School Case 323-033, October 2022. (Revised September 2024.)
  • December 2022 (Revised September 2024)
  • Case

Sword Health

By: Regina E. Herzlinger, Annelena Lobb and Carin-Isabel Knoop
Virgilio “V” Bento, CEO of Sword Health—a startup that provided virtual physical therapy to patients in self-insured firms via AI and sensor technology with supervision by a physical therapist with a doctorate—considered how to increase its U.S. market share. To do so,... View Details
Keywords: Business Growth and Maturation; Competitive Strategy; Health Industry; Technology Industry
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Herzlinger, Regina E., Annelena Lobb, and Carin-Isabel Knoop. "Sword Health." Harvard Business School Case 323-022, December 2022. (Revised September 2024.)
  • September 2014 (Revised March 2016)
  • Case

Mayo Clinic: The 2020 Initiative

By: Regina E. Herzlinger, Robert S. Huckman and Jenny Lesser
Describes the challenges facing Dr. John Noseworthy, President and CEO, in implementing a long-term strategy for the growth of the Mayo Clinic—a leading academic medical center with a reputation for excellence in tertiary and quaternary health care. The case highlights... View Details
Keywords: Health; Health Care Industry; Health Care Policy; Health Care and Treatment; Health Industry; United States
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Herzlinger, Regina E., Robert S. Huckman, and Jenny Lesser. "Mayo Clinic: The 2020 Initiative." Harvard Business School Case 615-027, September 2014. (Revised March 2016.)
  • February 2021 (Revised March 2022)
  • Case

Marvin: A Personalized Telehealth Approach to Mental Health

By: Regina E. Herzlinger, Eshani Sharma, Andrew Nguyen, Thomas Arsenault, Carin-Isabel Knoop and Julia Kelley
More than one third of Americans were said to suffer some type of behavioral health ailment at some point in their lifetime, with many people requiring chronic therapy or intervention. Despite significant clinical needs, access to reliable treatment has been difficult... View Details
Keywords: Mental Health; Applications; Startup Management; Telehealth; Health Care Entrepreneurship; Health & Wellness; Health Care; Health Care and Treatment; Customization and Personalization; Internet and the Web; Entrepreneurship; Growth and Development Strategy; Applications and Software
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Herzlinger, Regina E., Eshani Sharma, Andrew Nguyen, Thomas Arsenault, Carin-Isabel Knoop, and Julia Kelley. "Marvin: A Personalized Telehealth Approach to Mental Health." Harvard Business School Case 321-127, February 2021. (Revised March 2022.)
  • August 2012 (Revised February 2021)
  • Case

Hub and Spoke, HealthCare Global and Additional Focused Factory Models for Cancer Care

By: Regina E. Herzlinger, Amit Ghorawat, Meera Krishnan and Naiyya Saggi
This case compares and contrasts four different models for delivering cancer care in India and the US. Students are asked to select the best model in its alignment with the Six Forces in those two countries and Africa, to which one of the models is considering... View Details
Keywords: Cancer Care Services; Focused Factories For Cancer Care; Hub And Spoke Cancer Care; Cancer Care In The U.S.; Cancer Care In Africa; Cancer Care In India; Health Care and Treatment; Business Model; Six Sigma; Health Disorders; Health Industry; United States; India; Africa
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Herzlinger, Regina E., Amit Ghorawat, Meera Krishnan, and Naiyya Saggi. "Hub and Spoke, HealthCare Global and Additional Focused Factory Models for Cancer Care." Harvard Business School Case 313-030, August 2012. (Revised February 2021.)
  • Research Summary

Nature of Organizations

By: Regina E. Herzlinger

Why do non-profit, public, and private business organizations exist? This project, begun in 2005, will became a seminar in 2007, focusing on the unique missions of these organizational forms and the resulting mechanisms for effective oversight.

 View Details
  • September 1975 (Revised August 1991)
  • Case

King Community Hospital

By: Regina E. Herzlinger
Keywords: Health Industry
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Herzlinger, Regina E. "King Community Hospital." Harvard Business School Case 176-026, September 1975. (Revised August 1991.)
  • July–August 1994
  • Article

Effective Oversight: A Guide for Nonprofit Directors

By: Regina E. Herzlinger
Keywords: Nonprofit Organizations; Management
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Herzlinger, Regina E. "Effective Oversight: A Guide for Nonprofit Directors." Harvard Business Review 72, no. 4 (July–August 1994): 52–60.
  • June 2000
  • Article

The Outsiders

By: Regina E. Herzlinger
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Herzlinger, Regina E. "The Outsiders." Management Accounting 78, no. 6 (June 2000). (Winner of Chartered Institute of Management Accountants. Financial and Management Accounting Committee Award for Articles of Merit Competition presented by Chartered Institute of Management Accountants​.)
  • August 2024
  • Background Note

The Five Pillars That Drive the Success or Failure of Healthcare and Life Sciences Innovations

By: Regina E. Herzlinger
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Herzlinger, Regina E. "The Five Pillars That Drive the Success or Failure of Healthcare and Life Sciences Innovations." Harvard Business School Background Note 325-043, August 2024.
  • September 2023
  • Teaching Note

Fighting the Battle of the Bulge—Evaluating Do Good/Do Well Innovations in Morbid Obesity Treatment

By: Regina E. Herzlinger
Teaching Note for HBS Case No. 304-009. The case is part of the first module of the Innovating in Health Care course. Its purpose is to demonstrate how to evaluate the “do good” and do well” potential of a health care innovation. View Details
Keywords: Innovation In Healthcare Delivery; Innovation; Obesity; Digital Health; Weight Loss; Health Care and Treatment; Innovation and Management; Business Model; Medical Specialties; Mission and Purpose; Health Industry
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Herzlinger, Regina E. "Fighting the Battle of the Bulge—Evaluating Do Good/Do Well Innovations in Morbid Obesity Treatment." Harvard Business School Teaching Note 324-013, September 2023.
  • May 1997
  • Teaching Note

Measuring the Financial Performance of Nonprofit Organizations: Solutions Manual

By: Regina E. Herzlinger
Teaching Note for (1-197-111). View Details
Keywords: Nonprofit Organizations; Finance; Performance Evaluation
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Herzlinger, Regina E. "Measuring the Financial Performance of Nonprofit Organizations: Solutions Manual." Harvard Business School Teaching Note 197-112, May 1997.
  • 2013
  • White Paper

Benchmarks For Confronting The Challenges For Innovation In Health Care With A Modern Curriculum: 21st-Century Health Care Management Education: Confronting Challenges for Innovation with a Modern Curriculum

By: Regina E. Herzlinger
21st-Century Health Care Management Education: Confronting Challenges for Innovation with a Modern Curriculum View Details
Keywords: Health Care Industry; Health Care and Treatment; Health Industry
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Herzlinger, Regina E. "Benchmarks For Confronting The Challenges For Innovation In Health Care With A Modern Curriculum: 21st-Century Health Care Management Education: Confronting Challenges for Innovation with a Modern Curriculum." White Paper Series, Harvard Business School, Boston, MA, January 2013.
  • Article

Full Disclosure: A Strategy for Performance

By: Regina E. Herzlinger
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Herzlinger, Regina E. "Full Disclosure: A Strategy for Performance." Leader to Leader, no. 3 (Winter 1997).
  • October 1999
  • Article

Finding 'Truth' in Managed Care

By: Regina E. Herzlinger
Keywords: Health; Health Industry
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Herzlinger, Regina E. "Finding 'Truth' in Managed Care." Journal of Health Politics, Policy and Law 24, no. 5 (October 1999).
  • spring 2000
  • Article

Market-Driven, Focused Health Care: The Role of Managers

By: Regina E. Herzlinger
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Herzlinger, Regina E. "Market-Driven, Focused Health Care: The Role of Managers." Special Supplementary Issue on the Research of Professor R. E. Herzlinger Frontiers of Health Services Management 16, no. 3 (spring 2000).
  • May 1993
  • Case

Vocational Educational Club—The Missing Cash Dilemma

By: Regina E. Herzlinger
Keywords: Education; Crime and Corruption; Cash
Citation
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Herzlinger, Regina E. "Vocational Educational Club—The Missing Cash Dilemma." Harvard Business School Case 193-121, May 1993.
  • May 1993
  • Teaching Note

Nasus School of Art TN

By: Regina E. Herzlinger
Keywords: Education; Education Industry
Citation
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Herzlinger, Regina E. "Nasus School of Art TN." Harvard Business School Teaching Note 193-114, May 1993.
  • May 1993
  • Teaching Note

Dearden College TN

By: Regina E. Herzlinger
Keywords: Higher Education; Education Industry
Citation
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Herzlinger, Regina E. "Dearden College TN." Harvard Business School Teaching Note 193-110, May 1993.
  • May 1993
  • Teaching Note

San Bernadino YWCA (A) TN

By: Regina E. Herzlinger
Keywords: Entertainment and Recreation Industry; California
Citation
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Herzlinger, Regina E. "San Bernadino YWCA (A) TN." Harvard Business School Teaching Note 193-105, May 1993.
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