Professor Youngme Moon - Publications - Faculty & Research - Harvard Business School

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October 2000 (Revised March 2001)
Case

BizRate.com

By: Youngme E. Moon

BizRate is a market research firm that collects point-of-purchase customer feedback data from retailing merchants. It then makes its findings available to consumers in the form of "BizRate star ratings," which are displayed on its website. To date, its primary revenue... View Details

Keywords: Business Education; Marketing Channels; Internet and the Web; Customer Relationship Management; Trust; Business Model; Marketing Strategy; Internet and the Web; Business Divisions; Debates; Retail Industry

February 1999 (Revised May 1999)
Case

Onsale, Inc.

By: Youngme E. Moon

Onsale has been a pioneer in electronic commerce, offering excess and refurbished goods using an online auction format. The company is now planning to become a player in the highly competitive world of first-run computer merchandise as well. However, unlike other... View Details

Keywords: Business Model; Transformation; Customers; Brands and Branding; Auctions; Network Effects; Strategic Planning; Competitive Strategy; Internet and the Web; Retail Industry

Research Summary

By: Youngme Moon

This information is currently being updated. Please check back at a later date for more information. View Details

January 2023
Teaching Note

Duolingo: Teaching Languages to the Masses

By: Youngme Moon

Teaching Note for HBS Case 323-016. At the time the case is written, Duolingo is the most popular language learning service in the world. The company has more than 40 million monthly active users, and the company’s total annual revenue has reached $250 million a year.... View Details

Keywords: Marketing; Marketing Strategy; Customer Relationship Management; Acquisition; Retention; Innovation and Invention

May 2017 (Revised October 2017)
Supplement

Uber: Changing the Way the World Moves (B)

By: Youngme Moon

This (B) case was written as a follow-up to the original case, “Uber: Changing the Way the World Moves” (HBS No. 316-101). It describes a slew of controversial incidents besetting the company in early 2017. View Details

Keywords: Marketing; Business Startups; Entrepreneurship; Competitive Strategy; Transportation; Problems and Challenges; United States

December 2015 (Revised June 2016)
Teaching Note

Uber: Changing the Way the World Moves

By: Youngme Moon

1998
Working Paper

The Effects of "Canned" Personalization on Outcomes in an Interactive Marketing Situation

By: Youngme Moon

2002
Article

Personalization and Personality: Some Effects of Customizing Message Style Based on Consumer Personality

By: Youngme Moon

Keywords: Identity; Customers; Customer Focus and Relationships

Find at Harvard

March 2006
Teaching Note

Alessi: Evolution of an Italian Design Factory (A)-(D) (TN)

By: Youngme E. Moon

Keywords: Fashion Industry; Italy

July 2004 (Revised November 2005)
Teaching Note

Burberry (TN)

By: Youngme E. Moon

Teaching Note to (9-504-048). View Details

Keywords: Apparel and Accessories Industry

June 2004 (Revised November 2004)
Case

Birth of the Swatch, The

By: Youngme E. Moon

In 1993, the Swatch is the best-selling watch in history. Traces the history of the watch industry up to the early 1980s, when the Swatch was introduced. Describes the various elements that made the Swatch different from any watch the industry had ever seen. Also... View Details

Keywords: History; Management; Product Positioning; Marketing Strategy; Business Startups; Brands and Branding; Manufacturing Industry

April 2004 (Revised November 2005)
Teaching Note

Microsoft: Positioning the Tablet PC (TN)

By: Youngme E. Moon

Teaching Note to (9-502-051). View Details

Keywords: Product Positioning; Computer Industry

April 2003 (Revised November 2005)
Teaching Note

Sony AIBO: The World's First Entertainment Robot (TN)

By: Youngme E. Moon

Teaching Note for (9-502-010). View Details

Keywords: Technology Industry; Japan; United States

February 2001
Teaching Note

BizRate.com

By: Youngme E. Moon

Teaching Note for (9-501-024). View Details

Keywords: Retail Industry

October 1999 (Revised October 2005)
Case

Autobytel.com

By: Youngme E. Moon

Autobytel enjoys first-mover advantage in the Internet new car buying space. According to a number of metrics, it is the online leader in this category. However, a number of competitors have sprung up, raising questions about the long-term viability of Autobytel's... View Details

Keywords: Growth and Development Strategy; Internet and the Web; Marketing Channels; Strategy; Internet and the Web; Competition; Business Model; Service Operations; Budgets and Budgeting; Growth and Development; Auto Industry

March 2009
Case

The Hotel Bed Wars

By: Youngme E. Moon

This case describes the start of The Hotel Bed Wars, the competition among hotel chains to attract customers by offering better and more elaborate bedding. The case is written from the standpoint of Starwood Hotels & Resorts, which is credited with starting The Hotel... View Details

Keywords: Competitive Strategy; Problems and Challenges; Customization and Personalization; Customers; Accommodations Industry

October 2005 (Revised March 2006)
Module Note

Rethinking Positioning

By: Youngme E. Moon

Outlines the structure and content of a six-session module that introduces students to a nontraditional approach to positioning strategy. View Details

Keywords: Product Positioning; Brands and Branding; Marketing

April 2004 (Revised March 2006)
Teaching Note

Inside Intel Inside (TN)

By: Youngme E. Moon

Teaching Note to (9-502-083). View Details

Keywords: Semiconductor Industry

August 2003 (Revised November 2005)
Teaching Note

Electronic Arts Introduces The Sims Online (TN)

By: Youngme E. Moon

Teaching Note for (9-503-008). View Details

Keywords: Entertainment and Recreation Industry

February 2003 (Revised February 2006)
Teaching Note

BMWFilms (TN)

By: Youngme E. Moon

Teaching Note for (9-502-046). View Details

Keywords: Auto Industry; United States

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