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  • All HBS Web  (10,237)
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  • March 1990 (Revised October 1999)
  • Case

Turner Construction Company: Project Management Control Systems

By: Robert L. Simons and Hilary Weston
After providing a brief overview of Turner Construction Co.'s structure and project work, the case gives a detailed description of its project management control system, the IOR system. In addition to explaining the mechanics of the IOR system, the case identifies the... View Details
Keywords: Mission and Purpose; Cost Management; Performance Evaluation; Risk Management; Strategic Planning; Planning; Management Systems; Management Teams; Construction Industry
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Simons, Robert L., and Hilary Weston. "Turner Construction Company: Project Management Control Systems." Harvard Business School Case 190-128, March 1990. (Revised October 1999.)
  • 1999
  • Book

Design of Cost Management Systems

By: Robin Cooper and Robert S. Kaplan
Keywords: Management Systems; Cost Management
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Cooper, Robin, and Robert S. Kaplan. Design of Cost Management Systems. 2nd ed. Upper Saddle River, NJ: Prentice Hall, 1999.
  • November 2016 (Revised December 2016)
  • Module Note

Strategy Execution Module 11: Using Diagnostic and Interactive Control Systems

By: Robert Simons
This module reading introduces diagnostic and interactive control systems. Diagnostic control systems are the management-by-exception systems that managers use to monitor the achievement of their business strategy. Interactive control systems are the systems that top... View Details
Keywords: Management Control Systems; Implementing Strategy; Execution; Performance Measurement; Diagnostic Control Systems; Interactive Control Systems; Emergent Strategy; Goal Setting; Incentives; Strategy; Motivation and Incentives; Goals and Objectives; Management Systems; Performance Evaluation
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Simons, Robert. "Strategy Execution Module 11: Using Diagnostic and Interactive Control Systems." Harvard Business School Module Note 117-111, November 2016. (Revised December 2016.)
  • April 1987 (Revised July 1989)
  • Case

Lockheed-Georgia Co.: Executive Information Systems

By: Lynda M. Applegate
Keywords: Business Divisions; Information Technology Industry
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Applegate, Lynda M. "Lockheed-Georgia Co.: Executive Information Systems." Harvard Business School Case 187-135, April 1987. (Revised July 1989.)
  • July 1988 (Revised March 1990)
  • Case

Grumman Corp.: Business Information System

By: Lynda M. Applegate
Keywords: Information Technology; Organizational Design; Aerospace Industry
Citation
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Applegate, Lynda M. "Grumman Corp.: Business Information System." Harvard Business School Case 188-061, July 1988. (Revised March 1990.)
  • Fast Answer

Geographic Information Systems (GIS) Tools

selection. Access to is database is provided through Harvard University’s Esri site license, only for HUID holders. ArcGIS is available to Harvard affiliates only within the Harvard network.  ArcGIS enables you to create, organize, and share geographic... View Details
  • February 2014 (Revised August 2014)
  • Case

3D Systems

By: Karim R. Lakhani and David Lane
In late 2013, Rajeev Kulkarni needed to decide how best to facilitate the emergence of a broad base of users and content to promote the sale of 3D Systems' consumer-focused 3D printers. As yet, neither the company nor users had identified an indispensable application... View Details
Keywords: 3D Printing; Business Ecosystems; 3D Systems; Growth and Development Strategy; Marketing Strategy; Copyright; Two-Sided Platforms; Product Development; Customization and Personalization; Manufacturing Industry
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Lakhani, Karim R., and David Lane. "3D Systems." Harvard Business School Case 614-035, February 2014. (Revised August 2014.)
  • October 1994 (Revised March 1999)
  • Case

Ritz-Carlton: Using Information Systems to Better Serve the Customer

By: W. Earl Sasser, Thomas O. Jones and Norman Klein
Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are... View Details
Keywords: Competency and Skills; Customer Satisfaction; Training; Recruitment; Service Delivery; Supply Chain Management; Luxury; Balance and Stability; Information Technology
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Sasser, W. Earl, Thomas O. Jones, and Norman Klein. "Ritz-Carlton: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-064, October 1994. (Revised March 1999.)
  • September 1987 (Revised May 2017)
  • Teaching Note

Codman & Shurtleff, Inc.: Planning and Control System

By: Robert Simons
Teaching Note for (9-187-081). View Details
Keywords: Strategy And Execution; Management Control Systems; Control Systems; Planning; System
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Simons, Robert. "Codman & Shurtleff, Inc.: Planning and Control System." Harvard Business School Teaching Note 188-029, September 1987. (Revised May 2017.)
  • May 1990
  • Background Note

Corporate Information Management

By: Lynda M. Applegate
Keywords: Information Management
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Applegate, Lynda M. "Corporate Information Management." Harvard Business School Background Note 190-184, May 1990.
  • 2013
  • Article

An Incident Management System for Japan?

By: Arnold M. Howitt, Haruo Hayashi, Hiromi Akiyama, David W. Giles and Dutch Leonard
Substantial political will and bureaucratic skill are needed to implement a national incident management framework in Japan, but change could be on the way. View Details
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Howitt, Arnold M., Haruo Hayashi, Hiromi Akiyama, David W. Giles, and Dutch Leonard. "An Incident Management System for Japan?" Crisis Response Journal 9, no. 1 (2013): 17–19.
  • January 2002
  • Case

Relational Data Models in Enterprise-Level Information Systems

Provides an overview of some important aspects of the relational data models that underlie today's enterprise-level information technologies, such as enterprise resource planning and customer relationship management. Key concepts covered include relational data and... View Details
Keywords: Information Technology
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Cotteleer, Mark J. "Relational Data Models in Enterprise-Level Information Systems." Harvard Business School Case 602-114, January 2002.
  • July 1980 (Revised July 1984)
  • Case

Corning Glass Works: Information Systems Planning

By: James I. Cash Jr.
Keywords: Information Technology; Planning
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Cash, James I., Jr. "Corning Glass Works: Information Systems Planning." Harvard Business School Case 181-012, July 1980. (Revised July 1984.)
  • Research Summary

Understanding and Managing Information Intermediaries

Brian Bushee is investigating whether information intermediaries such as institutional investors and financial analysts are sophisticated and efficient users of accounting information and whether these intermediaries' decisions influence the choices made by... View Details

  • 2011
  • Teaching Note

Xinxing Ductile Iron Pipes: Transforming the Management Control System in Time of Crisis (TN)

By: Ning Jia, F. Warren McFarlan and Xiaohui Li
Xinxing Ductile Iron Pipes Co. is a Chinese state-owned enterprise (SOE) that manufactures cast pipe products and steel products. The company had grown to become a dominant player in the ductile iron pipe industry, holding more than 40% domestic market share and nearly... View Details
Keywords: Control Systems; Cost Centers; Manufacturing; Profit Centers; China; Iron & Steel; China
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Jia, Ning, F. Warren McFarlan, and Xiaohui Li. "Xinxing Ductile Iron Pipes: Transforming the Management Control System in Time of Crisis (TN)." Tsinghua University Teaching Note, 2011.
  • 1999
  • Manual

Corporate Information Systems Management: Teaching Manual

By: Lynda M. Applegate, F. W. McFarlan and J. L. McKenney
Keywords: Information Management
Citation
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Applegate, Lynda M., F. W. McFarlan, and J. L. McKenney. Corporate Information Systems Management: Teaching Manual. Burr Ridge, IL: Irwin/McGraw-Hill, 1999.
  • May 1984 (Revised May 1985)
  • Case

CIBA-GEIGY (A): Information and Control System

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Merchant, Kenneth A. "CIBA-GEIGY (A): Information and Control System." Harvard Business School Case 184-185, May 1984. (Revised May 1985.)
  • June 1989 (Revised July 1989)
  • Case

Du Pont Fibers Department Information Systems

By: D. Quinn Mills and G. Bruce Friesen
Citation
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Mills, D. Quinn, and G. Bruce Friesen. "Du Pont Fibers Department Information Systems." Harvard Business School Case 489-023, June 1989. (Revised July 1989.)
  • July 2021
  • Article

Material Sustainability Information and Stock Price Informativeness

By: Jody Grewal, Clarissa Hauptmann and George Serafeim
As part of the SEC’s revision of Regulation S-K, many investors proposed the mandatory disclosure of sustainability information in the form of environmental, social, and governance (ESG) data. However, progress is contingent on collecting evidence regarding which... View Details
Keywords: Voluntary Disclosure; Accounting Standards; Sustainability; Nonfinancial Information; Corporate Social Responsibility; Stock Price Informativeness; Synchronicity; Environmental Sustainability; Corporate Disclosure; Corporate Accountability; Stocks; Price; Corporate Social Responsibility and Impact; Accounting; Standards
Citation
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Grewal, Jody, Clarissa Hauptmann, and George Serafeim. "Material Sustainability Information and Stock Price Informativeness." Journal of Business Ethics 171, no. 3 (July 2021): 513–544.
  • April 2023 (Revised September 2023)
  • Case

Levels: The Remote, Asynchronous, Deep Work Management System

By: Joseph B. Fuller and George Gonzalez
Levels is a highly innovative startup in the health care space. They intend to revolutionize health by linking behavior—eating, exercise, sleeping, etc.—to changes in metabolism. They believe metabolic health can be managed through careful monitoring of changes in... View Details
Keywords: Applications and Software; Business Startups; Organizational Culture; Management Style; Technology Industry; United States
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Fuller, Joseph B., and George Gonzalez. "Levels: The Remote, Asynchronous, Deep Work Management System." Harvard Business School Case 323-069, April 2023. (Revised September 2023.)
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