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Publications

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    Working While Distancing

    Are you suddenly working from home? In this episode of HBR’s advice podcast, Dear HBR:, cohosts Alison Beard and Dan McGinn answer your questions with the help of View Details
    • 14 May 2012
    • News

    When Giants Fail

    • August 2019 (Revised March 2023)
    • Case

    Rand Fishkin at Moz (A)

    By: Thomas R. Eisenmann
    In 2016, senior management at Moz, a venture capital–backed startup providing software tools for digital marketing professionals, must decide how to address a looming cash flow crisis precipitated by failed efforts to broaden its product line. Seattle-based Moz had... View Details
    Keywords: Startups; Scaling; Entrepreneurship; Failure; Business Startups; Diversification; Growth Management; Technology Industry
    Related
    • March 2025
    • Case

    Skylight: Hit Product or Scalable Company?

    By: Rembrand Koning, Christina Wallace and Jeff Huizinga
    Skylight, originally a digital frame startup aimed at connecting dispersed families, expanded with a second product—Calendar—to help families manage schedules. Despite significant potential, Calendar struggled with persistent technical issues and poor customer... View Details
    Keywords: Culture; Software; Hardware; Entrepreneurship; Business Startups; Customer Satisfaction; Resource Allocation; Product Launch; Business Strategy; Expansion
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    • 2021
    • Working Paper

    G.I. Joe Phenomena: Understanding the Limits of Metacognitive Awareness on Debiasing

    By: Ariella S. Kristal and Laurie R. Santos
    Knowing about one’s biases does not always allow one to overcome those biases— a phenomenon referred to as the G. I. Joe fallacy. We explore why knowing about a bias doesn’t necessarily change biased behavior. We argue that seemingly disparate G. I. Joe... View Details
    Keywords: Biases; Judgment; Decision-making; Nudge; Debiasing; Illusions; Prejudice and Bias; Decision Making; Behavior; Change
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    • 30 Mar 2011
    • Working Paper Summaries

    Temptation at Work

    Keywords: by Alessandro Bucciol, Daniel Houser & Marco Piovesan
    • December 2013
    • Article

    How Google Sold Its Engineers on Management

    By: David A. Garvin
    High-performing knowledge workers often question whether managers actually contribute much, especially in a technical environment. Until recently, that was the case at Google, a company filled with self-starters who viewed management as more destructive than beneficial... View Details
    Keywords: Organizational Behavior; Human Resource Management; Managing Change; Organizational Change; Analytics; Management; Leadership; Human Resources; Talent and Talent Management
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    • June 2023
    • Case

    Verve Therapeutics: Taking DNA Editing to Heart

    By: Shikhar Ghosh and Shweta Bagai
    Verve Therapeutics, a public biotech company based in Boston, created a novel approach to addressing cardiovascular disease (CVD) - a leading cause of deaths globally. The company's approach was a single shot treatment to permanently lower cholesterol, thus reducing... View Details
    Keywords: AI; Genetic Engineering; Medicine; Health Care and Treatment; Genetics; Innovation Strategy; Business and Stakeholder Relations; Medical Specialties; Innovation and Invention; Entrepreneurship; Biotechnology Industry
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    • 25 Oct 2020
    • News

    Kominers’s Conundrums: An Emoji Hunt in Search of a Song

    • May 2005 (Revised February 2007)
    • Case

    HNA Group: "A Miracle in Civil Aviation"

    By: Cynthia A. Montgomery and Carole Winkler
    Chen Feng and three others started Hainan Airlines in China during a historic transformation and privatization of the civil aviation industry. From a small loan from the local province in 1992, Chairman Chen built the company into a conglomerate that, by 2003, owned... View Details
    Keywords: Growth Management; Air Transportation; Business Growth and Maturation; Competitive Advantage; Emerging Markets; Business Startups; Air Transportation Industry; China
    Related
    • December 2020 (Revised March 2021)
    • Case

    Made In Space, Expectations Management, and the Business of In-Space Manufacturing

    By: Matthew C. Weinzierl and Mehak Sarang
    After having proven its base technology (3D printing) through NASA solicitations and contracts, Made In Space was searching for a viable commercial application. But the business case for the leading candidate, high-quality fiber optic cable for use on Earth, remained... View Details
    Keywords: Aerospace; Space; Space Economy; 3D Printing; Manufacturing; Public-private Partnership; Partners and Partnerships; Strategy; Business and Government Relations; Aerospace Industry; Manufacturing Industry
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    • 05 Jan 2017
    • News

    The U.S. Media’s Problems Are Much Bigger than Fake News and Filter Bubbles

    • 03 May 2016
    • News

    There Are Multiple Issues With Multitasking

    • 2021
    • Working Paper

    Salience

    By: Pedro Bordalo, Nicola Gennaioli and Andrei Shleifer
    We review the fast-growing work on salience and economic behavior. Psychological research shows that salient stimuli attract human attention “bottom up” due to their high contrast with surroundings, their surprising nature relative to recalled experiences, or their... View Details
    Keywords: Salience; Economic Behavior; Bottom Up Attention; Microeconomics; Decision Making; Behavior
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    • August 2017
    • Case

    CareMore Health System

    By: Robert S. Huckman and Brian W. Powers
    CareMore Health System—a physician-founded care delivery system and health plan—had developed and refined an innovative care model for at-risk seniors enrolled in Medicare managed care (i.e., Medicare Advantage) plans. CareMore's President, Sachin Jain, and his... View Details
    Keywords: Health Care Delivery; Health Insurance; Medicare; Medicaid; Managed Care; Extensivist; Social Determinants Of Health; Health Care and Treatment; Insurance; Business Model; Growth and Development Strategy; Decision Choices and Conditions; Health Industry; United States
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    • Teaching Interest

    Management of Technology: Strategies for the Digital Economy

    Companies make decisions daily to compete in the digital age; some are laying strategic building blocks for the future while others are toiling away on tactical distractions or leading their organizations headlong down the path to obsolescence. The advent of digital... View Details
    Keywords: Strategy; Technology Industry
    • 15 Mar 2019
    • News

    How the modern office is killing our creativity

      The Transparency Paradox

      2013 Winner of Academy of Management Awards for Outstanding Publication in Organizational Behavior and Best Published Paper in Organization and Management Theory

      Using data from embedded participant-observers and a field experiment at the second... View Details

      • 21 Nov 2017
      • First Look

      First Look at New Research and Ideas, November 21, 2017

      younger, low-income) patients in Tennessee and Iowa. This case allows for a discussion of whether diversifying to serve these new populations was the key to ensuring CareMore’s successful growth or a distraction from its core competency... View Details
      Keywords: Sean Silverthorne
      • Article

      AI Companions Reduce Loneliness

      By: Julian De Freitas, Zeliha Oğuz-Uğuralp, Ahmet K. Uğuralp and Stefano Puntoni
      Chatbots are now able to engage in sophisticated conversations with consumers in the domain of relationships, providing a potential coping solution to widescale societal loneliness. Behavioral research provides little insight into whether these applications are... View Details
      Keywords: AI and Machine Learning; Well-being; Emotions; Applications and Software
      Related