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(1,117)
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Show Results For
- All HBS Web
(1,117)
- News (190)
- Research (748)
- Events (8)
- Multimedia (18)
- Faculty Publications (498)
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
nothing to improve here.’ But what our results are showing is that we need to go beyond that because, even if they are responding to everyone, it doesn't mean that everyone is getting treated equally.” Advice for detecting bias... View Details
Keywords: by Pamela Reynolds
- 2023
- Article
Provable Detection of Propagating Sampling Bias in Prediction Models
By: Pavan Ravishankar, Qingyu Mo, Edward McFowland III and Daniel B. Neill
With an increased focus on incorporating fairness in machine learning models, it becomes imperative not only to assess and mitigate bias at each stage of the machine learning pipeline but also to understand the downstream impacts of bias across stages. Here we consider... View Details
Ravishankar, Pavan, Qingyu Mo, Edward McFowland III, and Daniel B. Neill. "Provable Detection of Propagating Sampling Bias in Prediction Models." Proceedings of the AAAI Conference on Artificial Intelligence 37, no. 8 (2023): 9562–9569. (Presented at the 37th AAAI Conference on Artificial Intelligence (2/7/23-2/14/23) in Washington, DC.)
- 10 May 2016
- Video
2016 G&WS: Kieran Snyder Presents “Measuring Unconscious Bias in Text”
- 31 Oct 2013
- News
Home Bias Hurts Institutional Investors
- 09 Aug 2022
- News
A Lesson from Google: Can AI Bias be Monitored Internally?
- 20 Jan 2021
- News
Unconscious Bias in Retail and Marketing
- Research Summary
Analyst Disagreement, Forecast Bias and Stock Returns
We present evidence of inefficient information processing in
equity markets by documenting that biases in analysts' earnings
forecasts are reflected in stock prices. In particular, investors
fail to account for analysts' tendency to withhold negative views
and to issue... View Details
- 08 Aug 2013
- News
Study finds online ratings vulnerable to bias
- 05 Jun 2018
- News
Did The Starbucks Racial Bias Training Work?
- 01 Mar 2016
- News
Research Brief: The Benefits of Bias
specialized expertise to the process—which some worry might create subject-area bias in the decision-making process and affect the quality of research. Assistant Professor Danielle Li takes a mathematical approach to examining this issue... View Details
Keywords: Erin Peterson
- 18 Oct 2004
- Research & Ideas
The Bias of Wall Street Analysts
If it's one lesson the individual investor learned the hard way from the collapse of Enron, it is that the recommendations of Wall Street stock analysts can be influenced by much more than purely objective research. Just look at the large number of analysts who kept... View Details
- 21 Aug 2013
- News
Educate Everyone About Second-Generation Gender Bias
- 12 Dec 2015
- News
Racial bias in everything: Airbnb edition
- 01 Oct 2019
- News
The bias that can cause catastrophe
- 16 Nov 2016
- News
The best ways to combat bias
- 19 Nov 2019
- Op-Ed
Gender Bias Complaints against Apple Card Signal a Dark Side to Fintech
In late August, the Apple Card debuted with a minimalist look and completely “no fee” model, creating a frenzy of anticipation. Millions signed up to be alerted for the release. Designed to boost traffic to its slow-to-be-adopted Apple Pay system and increase consumer... View Details
- 18 Oct 2022
- Research & Ideas
When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions
Most companies rely on artificial intelligence-based algorithms to make a wide variety of business decisions—from pinpointing the products customers prefer to determining which resumes should go to hiring managers. The problem for companies trying to advance racial... View Details
Keywords: by Rachel Layne
- 07 Mar 2023
- HBS Case
ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?
year detailing Gebru’s efforts within Google to urge caution with AI, saying tech companies shouldn’t race to launch systems without considering the potential risks and harms they could cause. She warned that unchecked AI databases could reek of View Details
- January–February 2019
- Article
Who Loses When a Team Wins? Better Performance Increases Racial Bias
By: Letian Zhang
Although it is well known that organizational and team performance influences strategic decision-making, little is known about its impact on ascriptive inequality. This study proposes a performance effect on racial bias: higher team performance reduces managers’... View Details
Keywords: Discrimination; Race And Ethnicity; Performance Feedback; NBA; Prejudice and Bias; Race; Ethnicity; Performance; Sports
Zhang, Letian. "Who Loses When a Team Wins? Better Performance Increases Racial Bias." Organization Science 30, no. 1 (January–February 2019): 40–50.