Focusing On Customers - Publications - Faculty & Research

04 Apr 2011
Research & Ideas

Attention Medical Shoppers: What Health Care Can Learn from Walmart and Amazon

that the system isn't set up to incentivize health care workers to do that. "The reason it's never done is that nobody gets paid to do it .there's no incentive to do anything," Cutler said. Services Not Emphasized In terms of financial incentives, health care... View Details

Keywords: by Carmen Nobel; Health

Web

MBA Program - Alumni

the School is preparing future leaders for the demands of an ever-changing world. HBS Pilots First Impact Investing Fund HBS’s first student-run Impact Investing Fund focuses on local BIPOC-led and -owned... View Details

October 2001 (Revised November 2002)
Case

Herman Miller(B): Creating Innovation Streams

By: Sandra J. Sucher and Stacy McManus

In 1997, Mike Volkema faced the difficulty of attempting to revitalize a once dynamic organization. Volkema wondered how he could incorporate advances made within subsidiaries, such as Miller SQA's business model innovation, into the company as a whole while also... View Details

Keywords: Innovation and Invention; Innovation and Management; Product Design; Product Development; Product; Supply Chain Management; Business Model; Service Delivery; Customer Value and Value Chain; Manufacturing Industry; Consumer Products Industry

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26 Apr 2004
Research & Ideas

A Clear Eye for Innovation

The Roman god Janus had two sets of eyes—one pair focusing on what lay behind, the other on what lay ahead. General managers and corporate executives should be able to relate.... View Details

Keywords: by Charles A. O'Reilly III & Michael L. Tushman

30 Sep 2013
Research & Ideas

Do Mergers Hurt Product Quality?

comparative consumer product reviews since 1936. The publication ranks competitive brands according to quality, based on in-house testing and customer surveys, and publishes the products' retail prices.... View Details

Keywords: by Carmen Nobel; Consumer Products

11 Feb 2021
Blog Post

2+2 Where Are They Now Spotlight: Ali Evans (MBA 2019)

technology companies. I spend most of my time focused on sourcing, evaluating and executing new investment opportunities in the healthcare technology sector. Additionally, I serve View Details

01 Jun 2024
News

Firm Foundation

you’re focused on is maximizing short-term value, we tell a family or founder-owner, go hire a banker and sell to private equity. That will maximize your dollars today,” she says. “But if you really care... View Details

Keywords: Janelle Nanos; private equity; Warren Buffett; career path; investment strategy; family business; Finance

16 Sep 2020
Blog Post

Turning a Moment into a Movement: Interview with Anti-Racism Fund Co-Founders Kenneth and Kevin Chenault

that’s how we will have long term success.” Looking forward, the ARF team plans to continue focusing on their four Pillars of Purpose – Justice System Reform, Education Parity, Health & Wellness Access,... View Details

08 May 2006
Lessons from the Classroom

Writing the Case for Public School Reform

working with leadership teams from nine urban school districts over the course of three annual sessions to coordinate research and create coherent, scalable systems for education reform. Two cases written for PELP and taught by HBS professor David Thomas focus View Details

Keywords: by Julia Hanna; Education

November 2022 (Revised March 2023)
Supplement

JUUL and the Vaping Revolution: A 2022 Update

By: Michael W. Toffel and Sarah Mehta

This case provides a brief update (2019-2022) on the rise and fall of JUUL Labs, the maker of the popular JUUL e-cigarette. View Details

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Guidelines for Choosing Resources - Research Computing Services

unlimited length of time. gpu This queue is available for both interactive and batch work, and must be specified in order to access GPUs on the compute node(s). In addition to specifying the queue itself, default or View Details

Profile

Jeremy Andrus

irrelevant today. You get used to feeling like you’re tipping halfway back in your chair and not knowing which direction you’re going to go. There are a lot of factors we can’t control. But what we can control is creating something unique for our customers—if we keep... View Details

Keywords: Entrepreneurship; Consumer Products; Entertainment / Media

02 Aug 2007
What Do You Think?

How Will Millennials Manage?

productively, and as a result can often produce good work at what appears to be the last minute. They are focused on their own personal development. They want an accelerated path to success, often exaggerate... View Details

Keywords: by Jim Heskett

26 Oct 2020
Blog Post

12 Weeks of VC Summer: Remote Edition

Goats and Horses Maverick Ventures is the venture arm of Maverick Capital. The team focuses mainly on investments in tech and healthcare across a variety of different verticals, and my first day with them... View Details

Keywords: Venture Capital / Private Equity

25 Nov 2008
First Look

First Look: November 25, 2008

Amazon.com, Inc., specializing in the provision of web-based storage and computing services to web developers. The case focuses on the issues facing Andy Jassy, the head of AWS, in 2008 as AWS faces... View Details

Keywords: Martha Lagace

11 Jan 2010
Research & Ideas

Mixing Open Source and Proprietary Software Strategies

impossible to give a unique recipe for all software firms—it really depends on the industry's configuration and the placement of your product with respect to competitors. Q: Your paper concludes by citing other industries where new... View Details

Keywords: by Julia Hanna; Web Services

05 Nov 2013
First Look

First Look: November 5

and political scientists have written extensively on the history of globalization and patterns of global wealth and poverty, but business enterprises have rarely been identified as significant independent actors. This book argues that... View Details

Keywords: Sean Silverthorne

Blog

Celebrating 100 Years of the HBS Case Method

School from 1870 to 1895, had introduced case-based learning around 1890. According to the Harvard Law School website: "Langdell conceived of a way to systematize and simplify legal education by focusing on... View Details

06 Jan 2003
What Do You Think?

China: The Next Big Market Opportunity or the Next Big Bubble?

Summing Up Those with firsthand experience suggest, in response to this month's column, that few CEOs with a reason to be there can forego investment in China. However, there is a reason why involvement today is most likely to be as a View Details

Keywords: by James Heskett

31 Mar 2023
Blog Post

How to Come Out at Work

will be as progressive, so identifying senior leader champions early on can be very helpful to establish institutional credibility,” he shared. “With this support, I’ve felt more confident that clients will be View Details

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