Service Industry - Publications - Faculty & Research

Teaching Interest

Overview

I currently teach a module in the HBS Owner President Management (OPM) program that is entitled Innovation @Work. The module is designed to provide a general manager perspective on how to lead innovation and transform organizations, industries, and society. The role... View Details

01 Jun 2022
News

What We’re Reading

“dedication to a cause greater than oneself,” and success and happiness will flow from it. The book influenced me to change the path I was on, and that has made all the difference. —Nate Boaz (MBA 2006) is a dad, author, US Marine Corps veteran, and recovering... View Details

Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet)

01 Dec 2012
News

From Where We Stand

my goals. The financial services industry was just opening up to women, and I was on a mission to be one of the first to participate. I loved being a pioneer. I had my goals and was determined to achieve... View Details

01 Jun 2019
News

City on a Hill

kitchen) “They were self-taught, and they were amazing. It really showed me the promise of the people of eastern Kentucky,” says Marietta, who later drew on the same talent pool to launch Mountain Tech Media, a digital marketing firm that provides design, branding, and... View Details

Keywords: Alexander Gelfand; photographed by Clay Cook

01 Jun 2008
News

This Site’s for You

We’ve made a number of changes in the magazine over the past several years, all designed to make it more interesting for you to read. Now we’ve given the Bulletin Web site a much-needed overhaul. While we will continue to post the current issue, including Class Notes,... View Details

Keywords: Roger Thompson; Bulletin; Educational Services; Educational Services; Educational Services; Educational Services

01 Dec 2009
News

Faculty Research Online

“I Read Playboy for the Articles”: Justifying and Rationalizing Questionable Preferences When people behave in ways that might appear selfish, prejudiced, or perverted, they employ a host of strategies designed to justify questionable behavior with rational excuses: “I... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

01 Sep 2009
News

Faculty Books

Government and Markets: Toward a New Theory of Regulation edited by Edward J. Balleisen and David A. Moss (Cambridge University Press) After years of emphasis on governmental inefficiency and the need for deregulation, interest is growing in the possibility of... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

01 Sep 2013
News

Faculty Books

Manufacturing Morals: The Values of Silence in Business School Education by Michel Anteby (University of Chicago Press) How does HBS try to ensure that its faculty and students embrace proper business standards? Associate Professor Anteby finds that silence plays a... View Details

Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet)

01 Jun 2007
News

More Faculty Honors

Professor Max Bazerman has received the 2006 Lifetime Achievement Award from the Aspen Institute’s Business and Society Program. The institute, dedicated to fostering enlightened leadership, recognizes exceptional professors who are leaders in integrating social and... View Details

Keywords: awards; Educational Services; Educational Services; Educational Services; Educational Services

July 2000 (Revised August 2000)
Case

AllHerb.com: Evolution of an E-tailer

By: Teresa M. Amabile and Christina L. Darwall

Serial entrepreneur Ken Hakuta, in the second year of his latest venture, reconsiders his original strategy of maintaining an independent, self-funded, self-led company. His Internet herbal remedy company, AllHerb.com, has already enjoyed considerable success with its... View Details

Keywords: Entrepreneurship; Corporate Entrepreneurship; Technological Innovation; Business or Company Management; Goals and Objectives; Strategic Planning; Strategy; Competitive Strategy; Medical Devices and Supplies Industry; Medical Devices and Supplies Industry

Citation

Find at Harvard

Research Summary

Overview

The research activity of Stefano Denicolai regards the management of innovation and technology. His recent works investigate if and how the investment in intangible assets (IA) - especially knowledge assets, such as patents or copyright - impacts on the firm... View Details

Keywords: Innovation Management; International Entrepreneurship; Intangible Assets; Open Innovation; Innovation and Management; Entrepreneurship; Competitive Strategy; Technology Industry; Technology Industry; Technology Industry; Technology Industry

28 Apr 2023
Blog Post

Creating a Workplace That Supports Employees in Work and Life

for the bank.” Zwart offered recommendations for additional benefits that should be included in an inclusive benefits package including “Covering transition-related medical care, fully covering mental health services like therapy (LGBTQ+... View Details

Keywords: All Industries

19 Oct 2011
Research & Ideas

Designing Cities for a Sustainable Future

On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details

Keywords: by Garry Emmons; Construction; Real Estate

Web

Dean Srikant Datar’s 2024 Commencement Remarks | About

society—lifting millions of people out of poverty and providing valuable products and services that have improved standards of living around the world. Across all your courses, you’ve had to consider how you, too, can be a leader who... View Details

June 2018 (Revised October 2018)
Teaching Note

Valuing Snap After the IPO Quiet Period (A), (B), and (C)

By: Marco Di Maggio and Benjamin C. Esty

Teaching Note for HBS Nos. 218-095, 218-096, and 218-116. View Details

Citation

Purchase

01 Dec 1997
News

Growing Together

for example, Kanter worked with the Greater Boston Chamber of Commerce and the Associated Industries of Massachusetts on a forum held at HBS in April 1994, which helped stimulate the formation of the Alliance for the Commonwealth, a... View Details

Keywords: Marguerite Rigoglioso and Nancy O. Perry

15 Apr 2008
First Look

First Look: April 15, 2008

Working PapersOrganizational Design and Control across Multiple Markets: The Case of Franchising in the Convenience Store Industry Authors:Dennis Campbell, Srikant M. Datar, and Tatiana Sandino Abstract Many companies operate units... View Details

Keywords: Martha Lagace

30 Nov 2017
News

Happy Meals (Are Here Again)

orders and have them delivered to their tables—a service often performed by managers. “Now when I see a customer talking to a manager, it’s a good thing,” says Karavites, smiling. Traditionally, the bank of cash registers that separates... View Details

Keywords: Dan Morrell; photographed by Saverio Truglia

01 Dec 2013
News

Alumni News | Book Briefs

The Generosity Network: New Transformational Tools for Successful Fund-Raising by Jennifer McCrea and Jeffrey C. Walker (MBA 1981) with Karl Weber (Deepak Chopra Books) The authors show how traditional, prescripted, money-centered, goal-oriented fundraising techniques... View Details

Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet)

April 2020
Case

Ment.io: Knowledge Analytics for Team Decision Making

By: Yael Grushka-Cockayne, Jeffrey T. Polzer, Susie L. Ma and Shlomi Pasternak

Ment.io was a software platform that used proprietary data analytics technology to help organizations make informed and transparent decisions based on team input. Ment was born out of founder Joab Rosenberg’s frustration that, while organizations collected ever... View Details