Online Scraped Data - Publications - Faculty & Research

06 Jul 2020
Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

the example of an online retailer who suddenly sees a monthly shopper stop buying for two months. “Customers just stop using the service but don’t have to tell the company.” In order to manage churn, companies typically use machine... View Details

Keywords: by Michael Blanding; Retail; Service; Financial Services

05 Mar 2019
First Look

New Research and Ideas, March 5, 2019

aligned—or coupled—with their formal commitments to labor codes of conduct. Using data on 3,276 suppliers in 55 countries, we find that in suppliers with high-powered efficiency structures (piece-rate pay), labor codes are internally... View Details

Keywords: Dina Gerdeman

28 Oct 2014
First Look

First Look: October 28

behavior of observably similar public and private firms using a new data source on private U.S. firms, assuming for identification that closely held private firms are subject to fewer short-termist pressures. Our results show that... View Details

Keywords: Carmen Nobel

Web

HBS - Key Metrics

African American 9% 4% — — Hispanic / Latino / Latinx 8% 4% — — Multi-Race / Non-Hispanic 2% 1% — — Native Hawaiian / Other Pacific Islander 0% 0% — — White 43% 22% — — Did Not Report / Unknown 26% 64% — — HBS Online 2022 2021 2020 2019... View Details

01 Dec 2019
News

Bridging the Gap

hard to remember a time when they weren’t a regular part of civic conversation. But as Rivkin notes, the data pointed to such concerns long before 2016. “Those of us working on the US Competitiveness Project came to the perspective that... View Details

Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government

11 Sep 2012
First Look

First Look: September 11

intra-firm spillovers (internal agglomeration economies) and geographically bounded inter-firm spillovers (external agglomeration economies) on firms' location strategies. Using data from the Census Bureau's Longitudinal Business Database... View Details

Keywords: Sean Silverthorne

05 Jun 2019
Blog Post

Exploring the Beauty Industry through an Independent Project

completed an Independent Project under the guidance of a professor. In recent years, the beauty industry has fundamentally changed – incumbents are being disrupted by direct-to-consumer brands, customer data is being used to deliver a... View Details

01 Mar 2024
News

The Internet's Next Frontier

pages, web forms) Users mainly consumed information published on the web, but it was a one-way street Static web pages Content owned only by the creator Minimal online transactions No/very little user data... View Details

Keywords: Jennifer Gillespie

27 May 2009
First Look

First Look: May 27, 2009

Abstract This paper constructs an index of financial sophistication that, in comprehensive data on Swedish households, best explains a set of three investment mistakes: underdiversification, risky share inertia, and the tendency to sell... View Details

Keywords: Martha Lagace

07 May 2020
Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

drastic changes in their interactions with consumers. In education, teachers from elementary schools to universities transformed content and delivered it online or through phones. Retailers started to license Amazon's Just Walk Out... View Details

Keywords: by Hong Luo and Alberto Galasso

04 Dec 2019
Book

Creating the Experimentation Organization

When customers log onto Booking.com—the world’s largest online accommodations platform—they might naturally assume they are seeing the same website as every other customer logged on at the same time. In fact, Booking is running... View Details

Keywords: by Michael Blanding

Web

Technology & Operations Management Awards & Honors - Faculty & Research

Complete Paper Award at the 2022 INFORMS Workshop on Data Science for "Ensemble IV: Creating Instrumental Variables from Ensemble Learners for Robust Statistical Inference” with Gordon Burtch, Mochen Yang, and Gediminas Adomavicius. Seth... View Details

22 Aug 2022
Research & Ideas

Can Amazon Remake Health Care?

At a time when health care providers have gone all in on telemedicine, Amazon, the world’s biggest online retailer, surprised Wall Street in late July when it announced it would acquire 1Life Healthcare Inc., which runs the... View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Health

Web

Marketing Awards & Honors - Faculty & Research

the 2022 John D. C. Little Award for best marketing paper in an INFORMS journal for "The Value of Descriptive Analytics: Evidence from Online Retailers" with Ron Berman ( Marketing Science , 2022). Shunyuan Zhang : Nominated for the 2022... View Details

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

example of sales-related hyperbole, Cespedes points to the dire predictions that online buying will eventually cause the real-life “death of a salesman.” While online information sources affect selling,... View Details

Keywords: by Kristen Senz

04 Oct 2018
Research & Ideas

Diversity Boosts Profits in Venture Capital Firms

began gathering demographic information on individual VCs to better understand if their gender or race influenced a firm’s performance. “It was a real guerilla research effort,” he says. Starting with commercial data on 14,000 VC... View Details

Keywords: by Michael Blanding; Banking; Financial Services

02 Apr 2013
First Look

First Look: April 2

conduct an empirical investigation on the impact of pooling tasks and resources on throughput times in a discretionary work setting. We use an Emergency Department's (ED) patient-level data (N = 234,334) from 2007 to 2010 to test our... View Details

Keywords: Sean Silverthorne

08 Dec 2020
Research & Ideas

Why Companies Hunt for Talent on Digital Platforms, Not in Resume Piles

Strategy Unit. “They’re not sending resumes in. They’re being recruited, often through online platforms like LinkedIn.” Indeed, the rise of digital platforms now enables firms and recruiters to source potential candidates anywhere in the... View Details

Keywords: by Michael Blanding; Employment

01 Dec 2022
News

Future Vision

will be crucial. In the arena of digital, data, and design, it’s clear that digital technologies and data science, including artificial intelligence and machine learning, are disrupting operations, business models, and businesses around... View Details

Keywords: Brian Kenny; Educational Support Services; Educational Services

Web

HBS - Financials | Supplemental Financial Information

generated record revenue in fiscal 2021. Revenue (in millions) 800 FY17 856 FY18 925 FY19 861 FY20 805 FY21 Revenue Components 34% Publishing 30% Endowment Distribution & Current 14% MBA Tuition & Fees 10% Executive Education Tuition 9% HBS View Details

Publications