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  • November 2019 (Revised February 2020)
  • Case

Starbucks: Reaffirming Commitment to the Third Place Ideal

By: Francesca Gino, Katherine B. Coffman and Jeff Huizinga
On April 12, 2018, two African American entrepreneurs had scheduled a business meeting at a Starbucks in Philadelphia’s Rittenhouse Square neighborhood. They sat without ordering, waiting for a local businessman to show up for the meeting. The store manager called 911... View Details
Keywords: Mission and Purpose; Values and Beliefs; Prejudice and Bias; Crisis Management; Employees; Training
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Gino, Francesca, Katherine B. Coffman, and Jeff Huizinga. "Starbucks: Reaffirming Commitment to the Third Place Ideal." Harvard Business School Case 920-016, November 2019. (Revised February 2020.)
  • News

How to beat Amazon and other leadership lessons

  • 18 Nov 2010
  • News

Sexism That Irks Goldman Profits Savvy CEOs

  • 27 Feb 2011
  • News

Moonlighting Within Microsoft, in Pursuit of New Apps

  • 26 Mar 2025
  • News

Behind the Research: Elisabeth Paulson

  • 05 Jun 2017
  • News

5 Takeaways For The C-Suite From 2016's Vote Prediction Debacles

  • February 2013
  • Case

LEGO (A): The Crisis

By: Jan W. Rivkin, Stefan H. Thomke and Daniela Beyersdorfer
As this case opens, iconic toymaker LEGO stands on the brink of bankruptcy. Jørgen Vig Knudstorp, LEGO's young and newly appointed CEO, must size up changes in the toy industry, learn from the company's recent moves, and craft a strategy that will put LEGO back on... View Details
Keywords: Organizational Change and Adaptation; Change Management; Competitive Strategy; Crisis Management; Insolvency and Bankruptcy; Consumer Products Industry
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Rivkin, Jan W., Stefan H. Thomke, and Daniela Beyersdorfer. "LEGO (A): The Crisis." Harvard Business School Case 713-478, February 2013.

    Teresa M. Amabile

    Teresa Amabile is the Edsel Bryant Ford Professor, Emerita, at Harvard Business School. Originally educated and employed as a chemist, Teresa received her Ph.D. in psychology from Stanford University. Her current research investigates how people approach and... View Details

    • 12 Jul 2011
    • First Look

    First Look: July 12

    Patagonia Sur could ever do more than break even on an annual basis. Further, they worried that in fact the risk of the investment went up significantly as the company spent both its capital and management... View Details
    Keywords: Carmen Nobel
    • 23 Apr 2012
    • Research & Ideas

    How to Brand a Next-Generation Product

    notice a new name.” Like Apple, most consumer-centric companies deal with the dilemma of how to brand the next- generation of an existing product. Product upgrades make up the majority of corporate research and development activity.... View Details
    Keywords: by Carmen Nobel
    • 16 Mar 2011
    • News

    Rethinking Higher Education - MBA

    • 25 Aug 2010
    • Working Paper Summaries

    Managerial Practices That Promote Voice and Taking Charge among Frontline Workers

    Keywords: by Julia Rose Adler-Milstein, Sara J. Singer & Michael W. Toffel; Health
    • 01 Jun 2007
    • What Do You Think?

    How Should Pay Be Linked to Performance?

    Summing Up Pay for performance: Why do we assume so much and know so little? Pay for performance is an important element of good management, judging from responses to this month's column. The question of what kind of pay for what kind of... View Details
    Keywords: by Jim Heskett
    • November 1994
    • Case

    Pilkington Float Glass--1955

    By: Kim B. Clark
    The case examines the development of the float glass process at Pilkington in the mid-1950s. Pilkington has pursued the development of a radically new process for flat glass production, but has experienced serious problems at each stage of development. The senior... View Details
    Keywords: Transformation; Decision Choices and Conditions; Technological Innovation; Product Development; Research and Development; Commercialization; Technology
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    Clark, Kim B. "Pilkington Float Glass--1955." Harvard Business School Case 695-024, November 1994.
    • March–April 2020
    • Article

    Building A Culture of Experimentation

    By: Stefan Thomke
    Why don’t organizations test more? After examining this question for several years, I can tell you that the central reason is culture. As companies try to scale up their experimentation capacity, they often find that the obstacles are not tools and technology but... View Details
    Keywords: Experimentation; Culture; Innovation; Online; Customer Experience; Organizational Culture; Innovation and Invention; Internet and the Web; Attitudes; Decision Making; Change; Leadership
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    Thomke, Stefan. "Building A Culture of Experimentation." Harvard Business Review 98, no. 2 (March–April 2020): 40–48.

      Leslie A. Perlow

      Leslie A. Perlow is the Konosuke Matsushita Professor of Leadership in the Organizational Behavior Unit at Harvard Business School. She leads the Crafting Your Life Special Project, dedicated to helping individuals make purposeful life choices while gathering... View Details

      • March 2021 (Revised April 2021)
      • Case

      Wirecard: The Downfall of a German Fintech Star

      By: Jonas Heese, Charles C.Y. Wang and Tonia Labruyere
      Wirecard was a German fintech company, member of the DAX30, that provided payment processing and related services. Wirecard had enjoyed large growth rates over the years and most investors and analysts were enthusiastic about the company's prospects. Wirecard's... View Details
      Keywords: Accounting Fraud; Scandal; Accounting Audits; Accounting; Financial Reporting; Financial Institutions; Financial Markets; Corporate Governance; Governance Compliance; Corporate Accountability; Governance Controls; Financial Services Industry; Germany; Singapore; Dubai
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      Heese, Jonas, Charles C.Y. Wang, and Tonia Labruyere. "Wirecard: The Downfall of a German Fintech Star." Harvard Business School Case 121-058, March 2021. (Revised April 2021.)
      • January 1999 (Revised April 2004)
      • Case

      Infox System GmbH

      Apax, a private equity firm, has an opportunity to invest in a travel-related print-materials distribution business in Germany. Infox is typical of many buyout opportunities. One of the founders seeks to exit the business, and recently hired managers will have to... View Details
      Keywords: Private Equity; Leveraged Buyouts; Entrepreneurship; Investment; Financial Services Industry; Germany
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      Kuemmerle, Walter, M. Frederick Paul, and Chad S Ellis. "Infox System GmbH." Harvard Business School Case 899-061, January 1999. (Revised April 2004.)
      • May 1991
      • Case

      Sun Hydraulics Corp. (C)

      Provides a follow-up to the (A) and (B) (Condensed) case. Brings events up to date from 1985-1991. Bob Koski, Sun's CEO, has now taken on a new #2 heir apparent in Clyde Nixon. The company has a proliferation of new products and new directions. Has Sun's horizontal... View Details
      Keywords: Business or Company Management; Organizational Structure; Organizational Culture
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      Barnes, Louis B. "Sun Hydraulics Corp. (C)." Harvard Business School Case 491-125, May 1991.
      • July 1992
      • Case

      Laura Wollen and ARPCO, Inc.

      Laura Wollen, a group marketing director for ARPCO, Inc., must decide whether to recommend a high performance product manager for a choice position overseas. The supervisor overseas resists the hire because of the candidate's race and Wollen fears that insisting will... View Details
      Keywords: Management; Decisions; Race
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      Gentile, Mary C. "Laura Wollen and ARPCO, Inc." Harvard Business School Case 393-003, July 1992.
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