Publications

Web

Launching New Products

As today's pace of change continues to accelerate, companies need to successfully innovate to stay ahead, and yet most new products fail. To transform innovation into... View Details

Web

About the Center - Christensen Center for Teaching & Learning

About the Center The C. Roland Christensen Center for Teaching and Learning was established in 2004 to promote and support teaching excellence and innovation within Harvard Business School. It also provides leadership and expertise about... View Details

June 2025
Case

Redefining the Edge: Jahez’s Strategic Pivot in Saudi Arabia’s Food Delivery Battle

By: Krishna G. Palepu and Ahmed Dahawy

Jahez made its mark in Saudi Arabia’s food delivery market by serving customers willing to pay more for reliable, high-quality service—a segment largely overlooked by other platforms. As the company grew, it expanded into the mass market and developed a network of... View Details

Keywords: Acquisition; Business Conglomerates; Corporate Entrepreneurship; Innovation Strategy; Digital Platforms; Logistics; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Expansion; Food and Beverage Industry; Saudi Arabia

01 Dec 2023
News

Engaging Students More Deeply

teach the finance class—part of the evolution of this innovative case format that is taking place school wide. Ruth Page, director of HBS’s Multimedia Development team, dates the first multimedia case to 1995, when the “Pacific Dunlop... View Details

Keywords: April White

01 Sep 2023
News

That Was Then, This Is Now

It started with a question. But before that, it started in the classroom. Tony Deifell (MBA 2002) loved the discussions in his LEAD course, taught by Professor (and now former Dean) Nitin Nohria; wanting to make them more tangible, Deifell adapted the idea of... View Details

Keywords: Photographed by Tony Deifell (MBA 2002); edited by Julia Hanna. Above: Heidi Brooks, photographed in 2003 and 2023.; life experience; family; leadership

07 Apr 2021
Research & Ideas

How Teams Work: Lessons from the Pandemic

hold practical implications for managers struggling with low engagement and inefficiency amid a lack of face time and continued pandemic stress. “One of the big insights from our work has been that, just because you went to the meeting... View Details

Keywords: by Kristen Senz

21 Mar 2019
HBS Case

The Ferrari Way

shareholders, the company could abandon the principles that made it successful. So far, Ferrari has resisted that urge—and continued to produce cars at a level below demand. “If anyone can walk into a dealership and get one, then it loses... View Details

Keywords: by Michael Blanding; Auto

2021
Book

Lead and Disrupt: How to Solve the Innovator's Dilemma

By: Charles A. O'Reilly III and Michael Tushman

Why do successful firms find it so difficult to adapt in the face of change—to innovate? In the past ten years, the importance of this question has increased as more industries and firms confront disruptive change. The pandemic has accelerated this crisis, collapsing... View Details

Keywords: Organization Change And Adaptation; Organizational Change and Adaptation; Disruptive Innovation; Innovation and Management; Leading Change

February 2000 (Revised August 2000)
Case

Priceline WebHouse Club

By: Thomas R. Eisenmann and Jon K Rust

Priceline empowered consumers to "name their own price" for airline tickets and hotel rooms; then it shopped these offers to marketers. Priceline's founder Jay Walker described the resulting transactions as a new ecosystem, that helped consumers realize lower prices... View Details

Keywords: Business Model; Strategy; Disruptive Innovation; Internet and the Web; Entrepreneurship; Retail Industry

September 2021 (Revised December 2021)
Case

Telepass: From Tolling to Mobility Platform (Abridged)

By: Chiara Farronato, Stefano Denicolai and Sarah Mehta

Telepass, until very recently the sole processor of electronic toll payments on Italy’s highways, has ambitions beyond tolling. Since the mid-2010s, the company has been expanding into adjacent services. In 2017, Telepass launched TelepassPay—a mobile payment... View Details

24 Jul 2018
First Look

New Research and Ideas, July 24, 2018

to change your life. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54720 in press Health Care Management Review Innovation Contest: Effect of Perceived Support for Learning on Participation By: Jung, Olivia S., Andrea... View Details

Keywords: Dina Gerdeman

Web

Donor Societies - Alumni

Giving Donor Societies Giving Donor Societies Leadership Giving Recognizing donor generosity and foresight Our donor societies celebrate the commitment of alumni and friends to ensuring the School's continued excellence. Members enjoy... View Details

17 Dec 2020
News

Making Club History in Japan; Startup Accelerator Case Goes Virtual in Atlanta

Plex, is also the youngest-ever president of the club, with a mandate to inspire a new generation of diverse business leaders in Japan. “I feel honored, humbled, and thrilled to take on this role as the first female president,” says Tanaka. “I look forward to... View Details

Keywords: Margie Kelley

27 May 2014
First Look

First Look: May 27

distribution strategy for Glass, a wearable computer that projected information on a display viewable with an upward glance. Options, which were not mutually exclusive, included 1) continuing to sell Glass directly through online... View Details

Keywords: Sean Silverthorne

31 Oct 2018
What Do You Think?

What is the Function of Fear in Leadership?

culture, won’t even scratch the surface of the performance problem.” As Jerry put it, “My experience with fear based management was that employees were reluctant to innovate because there was a risk that if anything went awry they would... View Details

Keywords: by James Heskett

September 2021 (Revised December 2021)
Case

Telepass: From Tolling to Mobility Platform

By: Chiara Farronato, Stefano Denicolai and Sarah Mehta

Telepass, until very recently the sole processor of electronic toll payments on Italy’s highways, has ambitions beyond tolling. Since the mid-2010s, the company has been expanding into adjacent services. In 2017, Telepass launched TelepassPay—a mobile payment... View Details