customer relationship management - Publications - Faculty & Research

Fast Answer

Bloomberg: company information

for dividend/split history. EE for earnings estimates. ERN for earnings. FA for financial analysis. HDS for institutional and insider holdings. HG for historical price graph. HP for historical price table. MGMT for management profiles.... View Details

Profile

Mi Zhou

had little time for strategy. I helped him delegate authority and develop reporting relationships that would allow him to focus on the big picture.” Testing interests After five years with McKinsey, Mi found “what I really enjoy –... View Details

Web

Staff Directory | Baker Library

Finance, Accounting, Staff relations, HR, Operations, French Patrick Clapp Information Research Specialist Baker Research & Data Services pclapp@hbs.edu Lisa Clark Conservation Technician for Special Collections Special Collections & Archives lclark@hbs.edu Emilie... View Details

01 Oct 2002
News

Class Notes Extra

interviewing and tracking subscribers and customers on behalf of clients in publishing and other industries. He lives in Murfreesboro, Tennessee, with his wife and three children. Since his college days at the University of Massachusetts,... View Details

31 Jul 2019
News

Skydeck Live: The Rise of the FOMO Sapiens

onstage during Spring Reunions, McGinnis and I discuss the broad span of these ideas. Namely, how these forces at work in our social lives can also impact our professional lives—and how we can manage them. READ MORE Dan Morrell: I think... View Details

04 Jun 2001
Research & Ideas

Why dot.coms Will Rise Again

products at medium and small retailers. F. Warren McFarlan "[Li & Fung's] expertise comes in managing all customer relationships, knowing who is good at what, who has high quality, who has low... View Details

Keywords: by Martha Lagace

29 Oct 2021
Blog Post

Helping Women in Mexico to Live Fulfilled and Healthy Lives

three C’s: Content, Community, and Care. For Content, Plenna is a modern source of information for women’s health; you can find tips on birth control, managing vaginal infections, and general gynecology. We’re also building a strong... View Details

08 Aug 2018
News

Getting Life Back in Balance

Photos by Louise Agnew The day he returned home to Australia from three months in Harvard Business School’s General Management Program, Benjamin Gower (GMP 19, 2015) quit his job as senior vice president of operations for Australian... View Details

Keywords: Jennifer Myers

20 Apr 2016
Research & Ideas

When CEOs Become Activists

controversial issues like civil rights and climate change? Two, in terms of consumer response, does CEO activism affect customer perceptions about the company? (They recently discussed the paper in the New York Times.) “What prompted this... View Details

Keywords: by Carmen Nobel; Technology; Publishing

Career Coach

Laurie Matthews

of change. Her approach to coaching is based on 20+ years as an advertising agency account leader in New York City and her prior years as a teacher and counselor. Laurie is now a Director in CPD and oversees relationships with 300+... View Details

Keywords: Consumer Products; Entrepreneurship; Hospitality; Retail

13 Sep 2012
Research & Ideas

Why Public Companies Underinvest in the Future

and are in much closer contact with them. "Very often it's even the manager himself who's a large shareholder," Farre-Mensa says. Second, even external investors in private firms tend to have a much closer View Details

Keywords: by Maggie Starvish

01 Mar 2006
News

Faculty Books

developing innovative products and services. He discusses the full range of activities required: learning about customer needs; managing experimentation and problem-solving; product-development process... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

January 2024
Case

Net Zero Insurance Alliance: An Alliance in Crisis

By: Peter Tufano and Karina Val

The Net Zero Insurance Alliance (NZIA), a UN-convened alliance of major global insurers, was formed in 2021, but by 2023 had lost over 60% of its members. While NZIA had enjoyed a rapid and productive start by setting standards for the industry and sharing best... View Details

Keywords: Climate Change; Insurance; Standards; Alliances; Business and Government Relations; Cooperation; Insurance Industry

Citation

Educators

26 May 2015
First Look

First Look: May 26

Publications March 2015 AFP Exchange Well Said: Why Articulating Your Strategy Can Set You Apart. By: Cespedes, Frank V. Abstract—Senior finance managers now operate in an altered c-suite landscape. The executives reporting to the CEO... View Details

Keywords: Sean Silverthorne

22 Jan 2018
Blog Post

"Luxury, Technology, Integration"

managed to integrate the two in an industry characterized by heritage and craftsmanship, luxury goods. Since their inception, YOOX and Net-A-Porter revolutionized this space selling luxury and fashion products online, a business that was... View Details

Keywords: Consumer Products / Retail

01 Mar 2012
News

1st-Year MBAs Learn from Global Partners

at their immersion location, students refined their ideas by meeting with potential customers and their sponsor organization. At the end of the week, they presented a final proposal. While focused on students, the FIELD global immersions... View Details

Keywords: Professor Youngme Moon; Colleges, Universities, and Professional Schools; Educational Services

15 Feb 2022
Blog Post

Health is Wealth | The Path to Creating a Venture

initially. Through her relationship with Austin, Rachel connected with Alex Iskold, Coach and VC in Resident at the Arthur Rock Center for Entrepreneurship at HBS and Managing Partner at 2048 Ventures... View Details

09 Nov 2015
Research & Ideas

These Employers Pay Higher Salaries than Necessary

system negotiate. “Workers on the market have lots of feedback on their past jobs, and can also see how much experience the employer has on the market,” says Christopher T. Stanton, an assistant professor in the Entrepreneurial Management... View Details

Keywords: by Michael Blanding; Employment; Technology; Computer

04 Jul 2016
Research & Ideas

Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment

the Organizational Behavior unit at Harvard Business School, who spent five years as a management consultant at the Boston Consulting Group (BCG) before joining the HBS faculty. “And so we have this sort of binge diet kind of process of... View Details

Keywords: by Carmen Nobel

March 2022
Case

Tensions at SearchLight Cures

By: Laura Huang and Sarah Mehta

This general experience case tells the story of SearchLight Cures, a fictional biotechnology startup. Having discovered a new therapy for a rare disease, the company’s co-founders find themselves at an impasse over a pricing disagreement. View Details