Technology - Publications - Faculty & Research

24 Oct 2013
News

Searching for a Better Society

to search, he firmly believes that the more search technology is improved, the faster researchers can find cures for diseases and a host of other societal problems. In brief, search can change the world—and for the better. Born in Paris,... View Details

Keywords: Robert S. Benchley; Management, Scientific, and Technical Consulting Services; Professional Services

2009
Other Unpublished Work

The Kindle: Igniting the Book Business

By: Peter Olson and Bharat Anand

Keywords: Technological Innovation; Information Technology; Information Technology Industry; Information Technology Industry

Citation

January 2008 (Revised April 2008)
Teaching Note

AT&T v. Microsoft: IP Litigation (TN) (A) and (B)

By: Willy Shih

Teaching Note for [608080], and [608081]. View Details

Keywords: Applications and Software; Information Technology; Information Technology Industry; Information Technology Industry

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August 1981 (Revised June 1986)
Case

McGraw-Hill Book Co.: Micro Computer Resource Center

By: James I. Cash Jr.

Keywords: Information Technology; Information Technology Industry; Information Technology Industry

Citation

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November 2019
Supplement

Innovation at Uber: The Launch of Express POOL

By: Chiara Farronato, Alan MacCormack and Sarah Mehta

This multimedia supplement accompanies the case “Innovation at Uber: the Launch of Express POOL” (case no. 619-003). Set in March 2018, the case follows ride-sharing company Uber as it develops and launches a new product called Express POOL. This multimedia supplement... View Details

Keywords: Innovation and Management; Innovation Leadership; Innovation Strategy; Technological Innovation; Information Technology; Mobile and Wireless Technology; Applications and Software; Digital Platforms; Technology Industry; California; San Francisco

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04 Jun 2001
Research & Ideas

Why dot.coms Will Rise Again

scheme.—F. Warren McFarlan He offered the case of the Hong Kong-based global trading company Li & Fung as one example of a company that has virtually dissolved its boundaries and embraced technology as a tool for charging forth into... View Details

Keywords: by Martha Lagace

01 Dec 2001
News

BOOK: Ruling the Waves

that commerce craves, and the stability that society demands." Time and again, Spar writes, "once the technological frontier has moved beyond a certain point, power and profits seem to shift away from those who break the rules and back to... View Details

Keywords: Publishing Industries (except Internet); Information

July 2007 (Revised April 2008)
Case

Secom: Managing Information Security in a Risky World

By: F. Warren McFarlan, Robert D. Austin, Junko Usuba and Masako Egawa

Examines the type of security that is appropriate for an Internet company to have on its site. Focuses on a 20-person electronic e-commerce company trying to decide what parts of the information security product line they should acquire from the largest security... View Details

Keywords: Information Management; Internet and the Web; Information Technology; Safety; Operations; Information Technology Industry; Information Technology Industry; Japan

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19 Nov 2001
Research & Ideas

Wrapping Your Alliances In a World Wide Web

less well defined in advance than those of the procurement cycle; there is, therefore, the added challenge of process definition before automation can take place. At present, Internet technologies are being widely deployed to meet these... View Details

Keywords: by Andrew McAfee

March 2012
Article

China's Growing IT Services and Software Industry: Challenges and Implications

By: F. Warren McFarlan, Ning Jia and Justin Wong

The Chinese management software and IT services industry has grown dramatically over the past two decades and today is about the size of the Indian industry a decade ago. The objective of this article is to help CIOs in firms outside of China better understand the... View Details

Keywords: Growth and Development; Information Technology; Applications and Software; Problems and Challenges; Information Technology Industry; China

Citation

09 Dec 2015
Research Event

When Hosts Attack: The Competitive Threat of Online Platforms

In the online marketplace, oodles of retailers and developers rely on “platforms” such as Amazon.com, the Apple App Store, Facebook, and Twitter to get their products and services into the hands of users. Retailers, for example, sell items on Amazon to extend their... View Details

Keywords: by Carmen Nobel; Technology; Technology; Technology

January 2014 (Revised August 2020)
Case

Building a Social Media Culture at Dell

By: Rohit Deshpandé and Michael Norris

As Michael Dell refocused his newly-private company on services and solutions, the entire corporation was pushed to embrace social media. View Details

Keywords: Information Technology; Marketing Strategy; Social Media; Technology Industry; United States

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March 2001 (Revised November 2005)
Case

Cisco Systems Architecture: ERP and Web-enabled IT

By: Richard L. Nolan, Kelley Porter and Christina Akers

In a seven-year process, Cisco built its strategic I-Net. Beginning in 1994, Cisco completely replaced its back-office legacy systems. At that time, the company standardized Internet protocols. In addition, the company shifted strategic focus from IT back-office... View Details

Keywords: Internet and the Web; Information Technology; Technological Innovation; Internet and the Web; Management Practices and Processes; Technology Adoption; Information Technology Industry

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15 Aug 2019
Blog Post

Stan Chang: “A Guided Experience into the World of Entrepreneurship”

(Google) with “a grand vision of developing the Toronto waterfront using advanced technology to make a better city, one with more efficient transportation and a more sustainable environment.” Further investigation revealed that a recent... View Details

Keywords: Technology; Technology

14 Feb 2005
Research & Ideas

The World in Your Palm?

human physiology (typing is still difficult on a small keyboard), technology (battery life for a fully converged device might be in minutes, not hours), and human preference (would the iPod be as popular if it looked like a cell phone?).... View Details

Keywords: by Sean Silverthorne

08 May 2015
News

Ubiquitous digital connectivity is now essential to competitiveness

Marco Iansiti, the David Sarnoff Professor of Business Administration, believes all businesses—both established and startup—must embrace digital transformation. Iansiti’s analysis of innovation in digital technology at General Electric,... View Details

01 Dec 2005
News

Ghosh Is Entrepreneur in Residence

Shikhar Ghosh (MBA ’80) has been named the HBS entrepreneur in residence for 2005–06. A veteran of the technology sector, he was chosen by BusinessWeek and Forbes as one of the leading Internet and View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

04 Oct 2006
Lessons from the Classroom

Surviving Success: When Founders Must Go

Wasserman identified Wily Technology founder Lew Cirne as the ideal case subject. "An inherent paradox in succession is that a founder who has been doing a good job actually increases the chance he or she will be fired,"... View Details

Keywords: by Julia Hanna; Technology

Student-Profile

Caleb Kwon

Caleb Kwon, PhD 2024, shares his undergraduate journey and why prospective PhD students should consider the Technology and Operations Management track. View Details