Publications

July 2002 (Revised August 2002)
Case

Washington Hospital Center (C): Progress and Prospects, 1995-2001

By: Rosabeth M. Kanter and Michelle Heskett

Dr. Craig Feied and Dr. Mark Smith have already transformed a "worst-in-area" emergency medicine department into the best in the area. Industry-wide and hospital system-specific challenges remain, including their newest project of national importance--creating an... View Details

Keywords: History; Higher Education; Organizational Culture; Medical Specialties; Technological Innovation; Change Management; Nonprofit Organizations; Expansion; Crisis Management; Health Care and Treatment; Health Industry; District of Columbia

01 Sep 2007
News

Faculty Books

show how Cemex, Toyota, Procter & Gamble, and other firms adroitly managed cross-border differences and how others failed at this challenge. From Higher Aims to Hired Hands by Rakesh Khurana (Princeton University Press) Associate... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

September 2018 (Revised November 2018)
Case

Careem: Base Camp or Mountain Peak? Designing an OS for Scaling

By: Shikhar Ghosh, Gamze Yucaoglu and Alpana Thapar

This case focuses on designing a fast growing organization. It is part of a two-case set that is taught together to cover the scaling journey.
Careem, a Dubai-based ride-hailing service aimed to ‘simplify and improve the lives of people, and build an awesome... View Details

Keywords: Scale; Values; Rights; Operating Systems; Business Startup; Transportation; Organizational Design; Entrepreneurship; Information Technology; Organizational Culture; Values and Beliefs; Decision Making; Managerial Roles; Dubai; United Arab Emirates; Middle East

March 2000 (Revised June 2000)
Case

Jeanne Lewis at Staples, Inc. (C)

By: Linda A. Hill and Kristin Doughty

Supplements the (A) case. View Details

Keywords: Organizational Change and Adaptation; Management Style; Change Management; Marketing Strategy; Management Succession; Competitive Advantage; Problems and Challenges; Management Teams; Retail Industry; United States

18 Apr 2017
Blog Post

Why We Recruit: CRC Companies LLC

Organization Katie Urban, Digital Strategy & Communications Specialist, CRC Companies LLC Describe your organization in three to five sentences. CRC Companies LLC (CRC) is a national real estate... View Details

Keywords: Real Estate

Profile

Tim Nicolette

and management skills in the service of nonprofits in the social sector. What influence did HBS have on your ambitions? I came to HBS for two reasons. First, in my nonprofit work, I noticed that effective View Details

Keywords: Nonprofit; Nonprofit / Government

Web

In The Community | About

scholarships for staff from local organizations $ 884 k in funding for the Summer Fellows program , supporting 202 local partners $ 23 k introductory business education scholarships to local students through HBS Online and Summer Venture... View Details

24 Apr 2014
News

Leading the way in times of crisis

inspiring to see ordinary people respond with courage and humanity,” recalls Lhota, who worked to get New York’s business community up and running. This battle-tested native New Yorker’s leadership experience also includes managing major... View Details

2010
Article

Induced Variation in Administrative Systems: Experimenting with Contexts for Innovation

By: Adrian Caldart, Roberto Vassolo and Luciana Silvestri

Research on intra-organizational evolution determined that variation results from the autonomous strategic behavior of the firm. We revisit this idea by examining a case of induced variation, where a multinational firm experimented with different, coexisting,... View Details

Keywords: Integrated Design; Emerging Economies; Organizational Design; Innovation and Management

Read Now

March 2007
Case

Ascent Media Group (A)

Ascent Media races to adapt to the changes resulting from increasing digitalization of its business, from creative post-production services to warehousing and repurposing of old media content. Raises issues of how technology interacts with creative processes and... View Details

Keywords: Organizational Change and Adaptation; Technology; Management; Creativity

July 1997
Case

Allentown Materials Corporation: The Electronic Products Division (B)

By: Michael Beer

Focuses on the recommendations and implementation strategy made by the organizational development group to address the division's problems. A rewritten version of an earlier case. View Details

Keywords: Change Management; Strategy; Organizational Change and Adaptation; Electronics Industry; United States

1996
Book

The Development Factory: Unlocking the Potential of Process Innovation

By: G. P. Pisano

Keywords: Business Processes; Innovation and Management

Web

Leading Change and Organizational Renewal | HBS Online

within your organization Who Will Benefit Innovative Leaders and Intrapreneurs High-Potential, Mid-Level Managers Experienced Team Leaders Drive innovation within companies of all stages and sizes—whether an... View Details

22 Sep 2015
News

On a Mission to Have an Impact

about the opportunity entrepreneurs have to make a difference in society. “I think the first thing I tried to do is really work with or even start organizations that are very purposeful or mission- and vision-oriented. “First of all, I... View Details

01 Sep 2012
News

Supporting our Exceptional Faculty

100 endowed professorships that were created thanks to gifts from alumni, friends, and corporations. An endowed chair is the highest honor the School can bestow on a faculty member, and these chairs enhance our ability to attract and retain the world’s top View Details

Keywords: David E. Bell; professorships; Colleges, Universities, and Professional Schools; Educational Services

Web

Faculty Mentors | Research Associates

support. Research Staff Services hires all RAs and is happy to answer questions about the application process. Please do not contact faculty directly about opportunities. Accounting & Management Unit Brian K. Baik Assistant Professor of... View Details

August 2020
Teaching Note

Sesame Workshop (C): Mission Critical Responses to Global and National Crises

By: Rosabeth Moss Kanter and Joyce J. Kim

Teaching Note for Case No. 321-016. Beginning in March 2020, Sesame Workshop navigated a global pandemic, which caused unemployment, businesses shutdowns, school closures, and remote work environments along with a racial justice crisis, with a renewed mission that led... View Details

Keywords: Pandemic; Children; Health Pandemics; Social Issues; Crisis Management; Mission and Purpose; Education; Leadership; Education Industry; Media and Broadcasting Industry

January 2020 (Revised July 2020)
Case

Chemours (A)

By: David G. Fubini and David Lane

The July 2015 spin-off of DuPont’s performance chemicals division as the independent company Chemours burdened new CEO Mark Vergnano and his team with perilous challenges. Despite market-leading offerings in several areas, the company faced a glutted market for its... View Details

Keywords: Transformation; Chemicals; Leading Change; Crisis Management; Organizational Change and Adaptation; Chemical Industry; United States

June 2007 (Revised January 2008)
Case

Joel Klein and Leadership in the NYC Public Schools

By: Christopher Marquis, Doug Guthrie, Richard Arum and Abby Larson

Reviews the work of the New York City School Chancellor Joel Klein and his attempt to create a Leadership Academy in order to better train principals to lead New York City public schools. Assesses what leadership skills and strategies are necessary for Klein to create... View Details

Keywords: Education; Training; Leadership Development; Management Skills; Organizational Design; Performance Improvement; Education Industry; New York (city, NY)