Customer Relationship Management - Publications - Faculty & Research

22 Sep 2022
News

4 Tactics that Backfire When Dealing with a Difficult Colleague

01 Oct 2020
News

Leaders, Are You Feeling the Burden of Pandemic-Related Decisions?

02 Oct 2013
What Do You Think?

Is Leadership an Increasingly Difficult Balancing Act?

Summing Up What's the Future of the Authority Figure In Leadership? Leadership involves the effective management of tensions characteristic of all organizations. Are such tensions exacerbated by today's need for increasing speed and... View Details

Keywords: by James Heskett

16 Feb 2021
Blog Post

The Rise of The Sixes: Interview with CEO and Founder Franci Girard

it Fashion Inspired to work with innovative fashion companies within the industry, Girard began making connections. Through her efforts she was introduced to a venture backed technology company that built sustainable fashion businesses. “I went into meetings with the... View Details

Keywords: Entrepreneurship; Consumer Products / Retail

12 Jan 2016
First Look

January 12, 2016

Management Science The Relationship Between Workplace Stressors and Mortality and Health Costs in the United States By: Goh, Joel, Jeffrey Pfeffer, and Stefanos A. Zenios Abstract—Even though epidemiological... View Details

Keywords: Carmen Nobel

Career Coach

Laurie Matthews

of change. Her approach to coaching is based on 20+ years as an advertising agency account leader in New York City and her prior years as a teacher and counselor. Laurie is now a Director in CPD and oversees relationships with 300+... View Details

Keywords: Consumer Products; Entrepreneurship; Hospitality; Retail

Web

Digital Marketing & AI Workshop - Course Catalog

on AI-driven marketing efficiency, students will explore how emerging tools can accelerate customer acquisition and retention while optimizing costs. Ideal for students pursuing careers in consumer marketing, startups, or digital... View Details

01 Mar 2010
News

Eric Schiffer

didn’t say by how much. There was a one-month period when our customers were “pantry loading” because they thought prices would go up significantly. Instead, we held a press conference in our store and announced that the highest-priced... View Details

Keywords: Julia Hanna; Miscellaneous Store Retailers; Retail Trade

01 Mar 2011
News

Faculty Books

fate by mastering three imperatives: manage yourself (management isn’t about getting things done yourself, it’s about accomplishing things through others); manage a network (understand how power and... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Apr 2001
News

Edwin Yu: Bidding on the Future

model seems to be catching on. In the first run, Goldbank attracted over twenty thousand bids for products such as brand-name electronics, cosmetics, golf equipment, and automobiles, racking up $500,000 in sales. In the second round, the number of bids rose by 50... View Details

Keywords: Alejandro Reyes; Telecommunications; Information

06 Sep 2016
First Look

September 6, 2016

September 2016 Harvard Business Review How to Tackle Your Toughest Decisions By: Badaracco, Joseph L. Abstract—The toughest calls managers have to make come in situations when they have worked hard to gather the facts and have done the... View Details

Keywords: Carmen Nobel

04 Oct 2019
News

Changing of the Guard at Tesco

of amazing retailers with the organization. It’s much broader, about strategy, if you understand the brand, the customer and do you have the interpersonal skills to engage with 450,000 people?” READ MORE View Details

Keywords: Tesco; Food and Beverage Stores; Retail Trade

2011
Working Paper

Inside the Black Box of the Corporate Staff: An Exploratory Analysis Through the Lens of E-Mail Networks

The corporate staff is central in theories of the multi-business firm, but empirical evidence on its function is limited. In this paper, we examine the high-level role of two units of a corporate staff through analysis of electronic communications. We find sharp... View Details

Keywords: Theory; Business Ventures; Internet and the Web; Communication; Employment; Management Teams; Networks

Citation

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14 Jun 2023
News

The Labor-Savvy Leader

09 Dec 2022
News

US Railroads and the Pitfalls of Systematic Understaffing

02 Dec 2020
News

Havas New York CEO Laura Maness: Listen, Learn, and Lead

June 2016
Case

The Wealthfront Generation

By: Luis Viceira and Allison Ciechanover

Keywords: Automated Investment Advisor; Millennials; Fintech; Customers; Asset Management; Internet and the Web; Age; Investment; Business Startups; California

Citation

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01 Oct 1997
News

Expanded Elective Curriculum Offers Students A Wealth of Choices

Management and Entrepreneurial Finance, continue to broaden their scope and impact on entrepreneurial studies at HBS. The EC also now offers many small, innovative courses such as Professor Elon Kohlberg's Analytical Reasoning, Professor... View Details

November 2008 (Revised January 2012)
Case

Teena Lerner: Dividing the Pie at Rx Capital (Abridged)

By: Boris Groysberg, Victoria Winston and Robin Abrahams

Teena Lerner, the CEO of Rx Capital, had a problem. Her three-year-old hedge fund was highly profitable, but in 2004, one of her four equities analysts lost a lot of money for the firm. If Lerner followed her existing compensation system, designed to reward teamwork,... View Details

Keywords: Compensation and Benefits; Employee Relationship Management; Performance Evaluation; Groups and Teams; Financial Services Industry

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