community service - Publications - Faculty & Research

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

compliance. Similarly, AmberCo, a Mexican provider of catering services and food service solutions with around 380 employees, deployed a wide variety of communication... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

07 Jun 2021
Book

9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'

readers of this book are what I call prospective community-level philanthropists. This covers everything from the neighborhood music school to the local community hospital. The recommendations become more complex with a trustee being more... View Details

Keywords: by Danielle Kost

2021
Working Paper

The Changing Role of Business in Society

By: Michael E. Porter

Business interaction with the U.S. government, historically based on securing industry or company special interests at the expense of the public good, has enabled and furthered government dysfunction. Gridlock within the American political system has precluded the... View Details

Citation

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18 Jul 2011
Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

clarity about the organization's aspirations," Kaplan says. The leader may have a clear vision in his or her head but has not communicated it effectively throughout the organization. "When there is not a clearly articulated... View Details

Keywords: by Carmen Nobel

29 Jan 2021
Op-Ed

How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics

adopt the innovation later. Since innovators are the first to adopt and are more likely to influence others, they do not need to be influenced. However, organizations should harness their influence, using targeted communication to... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim

16 Apr 2013
First Look

First Look: April 16

Publications 2006 Stanford University Press Wall Street Research: Past, Present, and Future By: Groysberg, Boris, and Paul M. Healy Abstract—Wall Street equity analysts provide research products and services on publicly traded companies... View Details

Keywords: Sean Silverthorne

09 Aug 2011
First Look

First Look: August 9

theoretical extensions of the proposed integrated theory. Read the paper: http://www.hbs.edu/research/pdf/11-056.pdf Turning Waste into By-Product Author:Deishin Lee Publication:Manufacturing and Service Operations Management... View Details

Keywords: Sean Silverthorne

13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

how new products or services would perform at various prices or with different characteristics. The machine learning algorithms that might power such a device are, at least for now, incapable of producing such promising results. But what... View Details

Keywords: by Kristen Senz

24 Feb 2022
Op-Ed

Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC

institutions within individual and community networks. But they have not done so to date. Enter the SEC One novel way to assure that independent hospitals create network plans is to harness a new accounting standard, as specified by the... View Details

Keywords: by Regina Herzlinger and Richard Boxer; Health

27 Oct 2002
Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

such topics as custom product or service programs for large customers, and coordinated communication messages for all dealers and end users can be specified. A major underlying point of contention will be... View Details

Keywords: by Benson Shapiro

22 Nov 2011
First Look

First Look: November 22

Authors:Ejaz Ghani, William R. Kerr, and Stephen O'Connell Abstract We analyze the spatial determinants of female entrepreneurship in India in the manufacturing and services sectors. We focus on the presence of incumbent female-owned... View Details

Keywords: Sean Silverthorne

08 Nov 2011
First Look

First Look: Nov. 8

PublicationsHow Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods Authors:Gad Allon, Awi Federgruen, and Margaret P. Pierson Publication:Manufacturing and View Details

Keywords: Sean Silverthorne

25 Jul 2005
Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

department of a professional services firm: "I really care about the skills and expertise you bring to the table. If you're a nice person on top of that, that's simply a bonus." But despite what such people might say about their... View Details

Keywords: by Tiziana Casciaro & Miguel Sousa Lobo

17 Nov 2009
First Look

First Look: Nov. 17

individuals or firms and open collaborative innovation projects. We analyze the design costs and architectures and communication costs associated with each model. We conclude that innovation by individual users and also open collaborative... View Details

Keywords: Martha Lagace

06 Jan 2016
What Do You Think?

Why Do Leaders Get Their Timing Wrong?

behaviors either were not reported or, if they were, not communicated up the line. Under these practices, top management’s claims that it was unaware of what was happening may be believable. But were there other, more obvious signs of... View Details

Keywords: by James Heskett; Auto; Fashion

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

Citation

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12 Oct 1999
Research & Ideas

Porter’s Perspective: Competing in the Global Economy

interconnected companies, specialized suppliers, service providers, firms in related industries, and associated institutions in particular fields that compete but also cooperate") in your 1990 book The Competitive Advantage of... View Details

Keywords: Re: Michael E. Porter

04 Jan 2012
First Look

First Look: January 4

interpretation of and response to these challenges, but external and internal changes may require corresponding changes in a group's core identity. In a qualitative study of longshoremen in San Pedro, California, we observe an evolution in group identity as we track... View Details

Keywords: Carmen Nobel

23 Jan 2013
Research & Ideas

Three-Dimensional Strategy: Winning the Multisided Platform

Business School whose former students James Reinhart and Chris Homer (both MBA 2009) cofounded the company. "Buyers valued the convenience of quicker service and more consistent quality, so thredUP pivoted to a reseller model. From the... View Details

Keywords: by Julia Hanna

22 Jul 2019
Book

How to Be a Digital Platform Leader

members of the platform community policing themselves? Facebook, for example, has about 30,000 people working on curation of the Facebook platform. The problem is there are more than 2.5 billion users. Thirty thousand people, even with... View Details

Keywords: by Martha Lagace

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Restarting Under Uncertainty: Managerial Experiences from Around the World

9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'

The Changing Role of Business in Society

Looking in the Mirror: Questions Every Leader Must Ask

How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics

First Look: April 16

First Look: August 9

Don't Turn Your Marketing Function Over to AI Just Yet

Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC

Want a Happy Customer? Coordinate Sales and Marketing

First Look: November 22

First Look: Nov. 8

Fool vs. Jerk: Whom Would You Hire?

First Look: Nov. 17

Why Do Leaders Get Their Timing Wrong?

Leadership and Teaming

Porter’s Perspective: Competing in the Global Economy

First Look: January 4

Three-Dimensional Strategy: Winning the Multisided Platform

How to Be a Digital Platform Leader

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