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  • All HBS Web  (7,228)
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Show Results For

  • All HBS Web  (7,228)
    • People  (8)
    • News  (1,271)
    • Research  (5,424)
    • Events  (20)
    • Multimedia  (13)
  • Faculty Publications  (4,559)
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  • 01 Dec 2009
  • News

Alumni Books

The Differentiated Workforce: Transforming Talent into Strategic Impact by Brian E. Becker, Mark A. Huselid, and Richard W. Beatty (MBA ’81) (Harvard Business Press) Many companies spend too much time and money on low performers while their high performers do not get... View Details
  • April 2021 (Revised July 2021)
  • Case

StockX: The Stock Market of Things (Abridged)

By: Chiara Farronato, John J. Horton, Annelena Lobb and Julia Kelley
Founded in 2015 by Dan Gilbert, Josh Luber, and Greg Schwartz, StockX was an online platform where users could buy and sell unworn luxury and limited-edition sneakers. Sneaker resale prices often fluctuated over time based on supply and demand, creating a robust... View Details
Keywords: Markets; Auctions; Bids and Bidding; Demand and Consumers; Consumer Behavior; Analytics and Data Science; Market Design; Digital Platforms; Market Transactions; Marketplace Matching; Supply and Industry; Analysis; Price; Product Marketing; Product Launch; Apparel and Accessories Industry; Fashion Industry; North and Central America; United States; Michigan; Detroit
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Farronato, Chiara, John J. Horton, Annelena Lobb, and Julia Kelley. "StockX: The Stock Market of Things (Abridged)." Harvard Business School Case 621-107, April 2021. (Revised July 2021.)
  • February 2017
  • Case

BlaBlaCar: The Road Ahead...

By: Karim R. Lakhani, Arun Sundararajan, Emilie Billaud and Caroline Caltagirone
In 2017, the co-founders of BlaBlaCar—the world’s largest long-distance carpooling company—reflected on the evolution of their venture and the way forward. BlaBlaCar had reached critical mass and size; yet staying still was not going to be enough to be relevant and... View Details
Keywords: Business Growth and Maturation; Business Startups; Transformation; Decision Making; Values and Beliefs; Growth and Development Strategy; Digital Platforms; Network Effects; Strategic Planning; Competitive Strategy; Expansion; Internet and the Web; Transportation Networks; Transportation Industry; Web Services Industry; France; Europe
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Lakhani, Karim R., Arun Sundararajan, Emilie Billaud, and Caroline Caltagirone. "BlaBlaCar: The Road Ahead..." Harvard Business School Case 617-050, February 2017.
  • 01 Dec 2015
  • News

Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?

worth supporting.” Lal hopes that mobile money services use this information as a road map as they plot future rollouts. “It’s not just that these services—which could connect up to 2 billion unbanked people into a national system—can... View Details
Keywords: Erin Peterson
  • 06 May 2019
  • News

Startup Talk in Chicago

lending her expertise to an initiative aimed at making the city a hub of technological innovation. From left: Alex Meyer (MBA 2005) with Penny Pritzker Pritzker was the latest guest speaker of the HBSCC Entrepreneurship Council, which... View Details
Keywords: Margie Kelley; Pritzker; Air Transportation; Transportation
  • 19 May 2020
  • News

Exploring the Economics of a Pandemic; Alumni Forums Draw Closer Online

economic retrenchment.” “It was a robust conversation,” says Adams. “And we heard from members very soon afterwards that many were sharing the information with small business owners in their networks. We don’t mess around.” Adams say the... View Details
Keywords: Margie Kelley
  • 01 Oct 1997
  • News

Theory & Practice

build trust by allowing employees to know what¹s expected of them. Predictability also enhances the firm¹s stability while leaving room for vitality and creativity, Stevenson asserts. While technological advances, economic dislocations,... View Details
  • 26 Jun 2012
  • News

Facebook Adds COO to Board as First Female Director

Keywords: Information; Information
  • Web

Work With Us - Institute For Strategy And Competitiveness

interested in working with individuals and organizations who are doing action based research in value-based health care. We are interested in projects that involve integrated practice units, outcomes measurement, cost measurement, bundled payment, integration of care,... View Details
  • February 2023
  • Case

Adyen: Reshaping the Payment Ecosystem

By: Marco Di Maggio, Antonio Moreno and Elena Corsi
A payment services company rethinks its strategy to reach out to a different customer base. View Details
Keywords: Digital Platforms; Entrepreneurship; Service Operations; Market Entry and Exit; Financial Services Industry; Europe
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Di Maggio, Marco, Antonio Moreno, and Elena Corsi. "Adyen: Reshaping the Payment Ecosystem." Harvard Business School Case 223-059, February 2023.
  • April 2017
  • Teaching Note

Basecamp: Pricing

By: Frank V. Cespedes
This Teaching Note accompanies HBS No. 817-067 “Basecamp: Pricing” in which a data analyst at Basecamp is evaluating the results of pricing research and its potential implications for the venture's latest version of its project management software product. View Details
Keywords: Analytics and Data Science; Price; Analysis; Customers; Product Marketing
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Cespedes, Frank V. "Basecamp: Pricing." Harvard Business School Teaching Note 817-128, April 2017.
  • 2013
  • Article

Where Not to Eat? Improving Public Policy by Predicting Hygiene Inspections Using Online Reviews

By: Jun Seok Kang, Polina Kuznetsova, Yejin Choi and Michael Luca
Restaurant hygiene inspections are often cited as a success story of public disclosure. Hygiene grades influence customer decisions and serve as an accountability system for restaurants. However, cities (which are responsible for inspections) have limited resources to... View Details
Keywords: Safety; Food; Governance Compliance; Mathematical Methods; Applications and Software; Public Administration Industry; Retail Industry; Food and Beverage Industry
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Kang, Jun Seok, Polina Kuznetsova, Yejin Choi, and Michael Luca. "Where Not to Eat? Improving Public Policy by Predicting Hygiene Inspections Using Online Reviews." Proceedings of the Conference on Empirical Methods in Natural Language Processing (2013): 1443–1448.
  • 2014
  • Book

A Social Strategy: How We Profit from Social Media

By: Mikolaj Jan Piskorski
Almost no one had heard of social media a decade ago, but today websites such as Facebook, Twitter, and LinkedIn have more than 1 billion users and account for almost 25 percent of Internet use. Practically overnight, social media seems indispensable to our lives—from... View Details
Keywords: Internet and the Web; Web; Strategy; Marketing Strategy; Social Marketing
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Piskorski, Mikolaj Jan. A Social Strategy: How We Profit from Social Media. Princeton University Press, 2014.
  • February 2011
  • Supplement

Dataset for "MercadoLibre.com" (CW)

By: Francisco de Asis Martinez-Jerez
Datasets of listings and powersellers transactions to perform analysis for the case. View Details
Keywords: Accounting; Analytics and Data Science; Management Analysis, Tools, and Techniques
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Martinez-Jerez, Francisco de Asis. Dataset for "MercadoLibre.com" (CW). Harvard Business School Spreadsheet Supplement 111-712, February 2011.
  • January 2009
  • Case

Microsoft's Search

By: Jan W. Rivkin and Eric J. Van den Steen
In 2008, executives at Microsoft must decide how to compete against Google in the market for Internet search and advertising. The case describes how Microsoft has responded to a set of competitive threats in the past, how Google has gained a dominant position in... View Details
Keywords: Digital Marketing; Competitive Strategy; Internet and the Web; United States
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Rivkin, Jan W., and Eric J. Van den Steen. "Microsoft's Search." Harvard Business School Case 709-461, January 2009.
  • November 2003 (Revised January 2004)
  • Case

XS, Inc.

By: Ray A. Goldberg and Joan McRobbie
XS, Inc. created a seller and buyer Internet for the $200 billion farm supply industry. How can this start-up remain the nonpartisan hub of this network, and how will it aid in the traceability of the U.S. food system? View Details
Keywords: Internet and the Web; Food; System; Business Startups; Agribusiness; United States
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Goldberg, Ray A., and Joan McRobbie. "XS, Inc." Harvard Business School Case 904-417, November 2003. (Revised January 2004.)
  • January 2001
  • Teaching Note

ZEFER: Building and Positioning an e-Business Consulting Company TN

By: Richard L. Nolan and George Francis Westerman III
Keywords: Product Positioning; Internet and the Web; Business Ventures; Consulting Industry
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Nolan, Richard L., and George Francis Westerman III. "ZEFER: Building and Positioning an e-Business Consulting Company TN." Harvard Business School Teaching Note 301-090, January 2001.
  • 18 Jun 2020
  • News

HBS Community Conversation on Race: June 11, 2020

  • Fast Answer

Reshaping Competition

Where can I find resources for my Reshaping Competition paper? Company Research: Capital IQ: Database by provider detailed company information (financials, market performance, deals and developments) as well as a variety of... View Details
  • Forthcoming
  • Article

Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
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Zhang, Shunyuan, and Das Narayandas. "Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment." Management Science (forthcoming).
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