Focusing On Customers - Publications - Faculty & Research

20 Jan 2022
Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

to retrench and soften the piece. In the wake of such decisions, leaders are left needing to rebuild trust with a workforce that’s already been battered. Moreover, trust repair is an opportunity to rebuild stronger trust. Three steps to rebuilding trust Research at... View Details

Keywords: by Sandra J. Sucher and Shalene Gupta

15 Jul 2014
First Look

First Look: July 15

Rory McDonald, Dan Wang, and Benjamin Hallen Abstract—This paper investigates the impact of early relationships on innovation at entrepreneurial firms. Prior research has largely focused View Details

Keywords: Carmen Nobel

01 Sep 2007
News

Alfred D. Chandler Jr. Remembered

examined four U.S. industrial giants from the 1900s to the 1940s, focusing on the executives who devised the decentralized, multidivisional structure of the large corporation. In Scale and Scope: The... View Details

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Business Insights Blog | HBS Online

policy, and redefining leadership across Europe. [...] Read more 10 Jun 2025 How to Improve Employee Experience on Your Team Tim Stobierski Author Contributors tag Entrepreneurship & Innovation Leadership Management Transforming View Details

08 Jun 2009
Research & Ideas

The Return of the Salesman

Throughout history salespeople have come in all sizes and stripes—peddlers, drummers, canvassers, agents, sales reps, and of course the iconic door-to-door salesman. But it's only been relatively recently that historians have focused... View Details

Keywords: by Sean Silverthorne; Retail

December 2003 (Revised September 2005)
Case

Rein Chemical Company: Specialty Division

By: Francis Aguilar

This case describes corporate management's recent discovery of widespread unethical pricing transactions in one division and key managers' different views on how to respond. Students are asked to evaluate management's position and decide who should do what to resolve... View Details

Keywords: Customers; Price; Ethics; Business Divisions; Chemicals; Crisis Management; Chemical Industry

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C. Fritz Foley | About

continues to participate in the budget process, the multiyear financial planning process, and numerous other financial processes. He also chaired the Network and Community track of the Dean’s Digital Transformation Task Force, which was View Details

29 Aug 2023
News

Helping Consumers Decarbonize their Purchases

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising,... View Details

01 Jun 2023
News

An Engine of Innovation

with at least one Harvard undergraduate or graduate founder could access the resources of innovation and entrepreneurship. These include a wide range of courses and programs; maker, media, and AR/VR studios; experienced mentors; and... View Details

Keywords: Jennifer Gillespie

17 Jan 2019
Blog Post

MBA Curriculum Spotlight: Short Intensive Programs (SIPs)

Businesses This SIP is designed for students who are focused on the rapidly changing world of sports media and sports technology. It will be focused View Details

28 Feb 2019
News

New Program Will Develop Leaders of Innovative Ventures

firm based in Boston, where he served in a wide range of roles, including managing partner and Executive Committee member. He also served as board director of more than 30 public and private companies. He recently retired from Summit and founded Equality Asset... View Details

January 1997 (Revised July 1998)
Case

Dendrite International (Condensed)

By: John A. Deighton

This version has been shortened to concentrate on the issue of managing a long selling process and long post-sale account relationship. The focus on the pharmaceutical industry in the United States, Europe, and Japan is preserved. Broader questions of expansion into... View Details

Keywords: Customer Focus and Relationships; Marketing Strategy; Product Development; Sales; Expansion; Chemical Industry; Pharmaceutical Industry; Japan; Europe; United States

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Use of Harvard Name & Logo | About

Guidelines . Department Marketing Materials The Harvard Business School logo may be used on official HBS marketing materials (brochures, flyers, Web sites, etc.). (Note that this does not include an individual's activities outside of... View Details

21 Aug 2017
Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

analyzing that data and designing strategy around it. That’s one reason eight HBS professors pooled resources in June to launch the Competing on Business Analytics and Big Data Executive Education program.... View Details

Keywords: by Dina Gerdeman

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Dean Nitin Nohria | About

individualized treatment of serious diseases. The resulting Kraft Precision Medicine Accelerator convened more than 300 thinkers and front-line doers and disruptors to develop business strategies to take full advantage of future opportunities. November 2015 PEEK... View Details

27 Aug 2012
Research & Ideas

Employee-Suggestion Programs That Work

Sara J. Singer show that the commonly accepted "analysis" approach, wherein great attention is given to identifying and prioritizing a large number of problems, is not associated with success. Instead, an "action" approach is preferable. According to their research,... View Details

Keywords: by Paul Guttry

11 Aug 2021
Blog Post

The Equity Network: How HBS Helped Me Launch a Tech-Enabled Social Enterprise

navigate their careers. My EC (second) year at HBS will be focused on growth, partnerships, and financing so I can pursue The Equity Network full-time after graduation. “It’s who you know, not what you know”... View Details

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Dillon House | About

Johnson from 1961 to 1965, Dillon focused on trade deficit reduction and on promoting the Kennedy tax program, which called for sweeping cuts to encourage economic growth.... View Details

02 Apr 2001
Research & Ideas

Not All M&As Are Alike—and That Matters

encounter substantial resistance, you can afford to ease the target company's employees into new processes. In geographic roll-ups, it's more important to hold on to key employees — and customers — than to... View Details

Keywords: by Joseph L. Bower

11 Apr 2024
News

Mission Control

every single person on planet Earth. The data that we have today is impacting about a billion people by the accuracy of the weather forecast that they had. We have customers in 65 countries, but there are... View Details

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