Publications

Publications

Filter Results: (7,239) Arrow Down
Filter Results: (7,239) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 276 of 7,239 Results →
  • March 2002
  • Background Note

Virtuous Cycles: Improving Service and Lowering Costs in E-Commerce

Illustrates how various elements in a customer's encounter with Internet services relying on physical service (labor-intensive customer support and/or logistics) affect one another. Presents a framework that suggests: 1) that improving service quality in specific... View Details
Keywords: Internet and the Web; Service Delivery; Performance Efficiency; Performance Effectiveness; Service Industry
Related
  • 18 Aug 2014
  • News

Closing the Education Gap

Anne Dias Griffin (MBA 1997) “Everyone deserves a fair start regardless of their zip code,” says Anne Dias Griffin (MBA 1997). Reforming that start is what motivates her. “The effects of income disparity start early in our society, and education is the best way we can... View Details
Keywords: Jill Radsken
  • 01 Jun 2010
  • News

Get Well Soon

first-year required Technology and Operations Management course (TOM), the case offers valuable takeaways for future managers of any complex service organization. “It’s a good TOM case in that it includes hard numbers and rigorous... View Details
Keywords: Julia Hanna; Ambulatory Health Care Services; Health, Social Assistance
  • 02 Feb 2016
  • First Look

February 2, 2016

for rigorous accounting research. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50473 forthcoming Proceedings of the National Academy of Sciences of the United States of America Hiding Personal Information Reveals the... View Details
Keywords: Sean Silverthorne
  • Article

The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
Related
  • 01 Sep 2012
  • News

What’s the Big Idea?

Council, where Eccles serves on the steering committee, has set out to create an integrated-reporting global framework that brings together financial, environmental, social, and governance information in a consistent format. Reflecting on... View Details
Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Corporate Services; Colleges, Universities, and Professional Schools; Educational Services; Management
  • March 2022
  • Teaching Note

Digital Manufacturing at Amgen

By: Shane Greenstein, Kyle R. Myers and Sarah Mehta
This teaching note provides guidance for instructors teaching “Digital Manufacturing at Amgen,” case no. 621-008. View Details
Keywords: Change; Change Management; Decision Making; Cost vs Benefits; Decisions; Information Technology; Analytics and Data Science; Innovation and Invention; Innovation and Management; Innovation Leadership; Innovation Strategy; Technological Innovation; Jobs and Positions; Knowledge; Leadership; Organizational Culture; Science; Strategy; Technology Adoption; Biotechnology Industry; Pharmaceutical Industry; United States; California; Puerto Rico; Rhode Island
Related
  • Profile

Maria Brewer

business that is hard to obtain from sitting in a lecture or discussing with experts. My MBA from HBS gave me an entire library of information and a network of peers to call on when trying to move decisions forward in any organization I'm... View Details
Keywords: Technology; Technology
  • Web

What an Army Commander Learned About Using AI to Combat Cyberattacks | Working Knowledge

stopped working, and our digital maps shut down. Important mission-critical information instantly disappeared, making us feel isolated and almost blindfolded, stripped of the tools that could help us find our way and make snap decisions... View Details
  • 09 Mar 2021
  • News

Community Colleges as Engines of Economic Opportunity

with General Dynamics Electric Boat to prepare people to build nuclear submarines for the US Navy and work with Bank of America on programs that prepare individuals for jobs in the financial services sector. We also have a partnership with CVS Health to train people... View Details
Keywords: Jennifer Gillespie
  • October 2000 (Revised November 2005)
  • Case

Li & Fung (A): Internet Issues

By: F. Warren McFarlan and Fred Young
This case looks at the issues facing a Hong Kong-based trading company, which links hundreds of factories in India and Asia with major customers like Gap and the Limited in Europe and in the United States. The company has recently launched a dot-com operation to allow... View Details
Keywords: Information Technology; Internet and the Web; Multinational Firms and Management; Distribution Channels; Logistics; Networks; Markets; Supply Chain; Retail Industry; Hong Kong; India; Europe; United States
Related
  • November 2021 (Revised December 2021)
  • Supplement

PittaRosso (B): Human and Machine Learning

By: Ayelet Israeli
This case supplements the "PittaRosso: Artificial Intelligence-Driven Pricing and Promotion" case, and provides major highlights on what happened at the company since the first case. View Details
Keywords: Artificial Intelligence; Pricing; Pricing Algorithm; Pricing Decisions; Pricing Strategy; Pricing Structure; Promotion; Promotions; Online Marketing; Data-driven Decision-making; Data-driven Management; Retail; Retail Analytics; Price; Advertising Campaigns; Analytics and Data Science; Analysis; Digital Marketing; Budgets and Budgeting; Marketing Strategy; Marketing; Transformation; Decision Making; AI and Machine Learning; Retail Industry; Italy
Related
  • 22 Nov 2011
  • News

A Storybook Beginning

Risher: E-reading the African story “Treasure of the Trees” at the Kade Primary School in Ghana. Courtesy David Risher If you’ve just read Curious George Visits the Library and desperately want to get your hands on Curious George Goes to the Beach, being a second... View Details
Keywords: Elementary and Secondary Schools; Educational Services; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services
  • 01 Apr 2015
  • Research & Ideas

The Slow, Steady Battle to Fix Cancer Care

reach of providers, and building an information technology platform that supports value-based care. None of it comes easy, due to deep-seated, convoluted systems already in place. “We don't know what it... View Details
Keywords: by Carmen Nobel; Health
  • February 2023
  • Supplement

Grupo Sancor Seguros: Facing the Digital Transformation of Insurance in Argentina (B)

By: Jorge Tamayo, Jenyfeer Martínez Buitrago and Mariana Cal
In 2021, Alejandro Simón, CEO of Sancor Seguros Group, had to reassess the Group’s digital transformation strategy. View Details
Keywords: Organizational Change and Adaptation; Organizational Culture; Cooperative Ownership; Strategy; Business Strategy; Adaptation; Technology Adoption; Insurance Industry; Latin America; South America; Argentina
Related
  • 01 Mar 2014
  • News

Innovation: Crowdfunding College Costs

Named godfather to his best friend's infant daughter in 2011, Marcos Cordero (MBA 2005) wanted to give something more meaningful and long-lasting than a stuffed animal or onesie. He investigated contributing to his goddaughter's college savings plan, but the paperwork... View Details
Keywords: Hanna, Julia; Gradsave; crowdfunding; Colleges, Universities, and Professional Schools; Educational Services; Finance
  • March 1998 (Revised June 1999)
  • Case

DigitalThink: Building a Sales Force

By: Michael J. Roberts, Joseph B. Lassiter III and Christina L. Darwall
A broad set of issues faces a young company in the Internet-based training business as it begins to sell its product to corporate customers. Issues include: profile of attractive candidates, compensation, definition of territory, definition of quotas, and role of... View Details
Keywords: Internet and the Web; Salesforce Management; Business Startups; Service Industry
Related
  • April 1, 2024
  • Other Article

Paying For AI In Healthcare: Setting The Right Precedent Amidst Growing Use

By: Mitchell Tang, Kaylee Wilson and Ateev Mehrotra
Keywords: Health Care and Treatment; AI and Machine Learning; Cost
Related
  • November–December 2024
  • Article

Outcome-Driven Dynamic Refugee Assignment with Allocation Balancing

By: Kirk Bansak and Elisabeth Paulson
This study proposes two new dynamic assignment algorithms to match refugees and asylum seekers to geographic localities within a host country. The first, currently implemented in a multi-year pilot in Switzerland, seeks to maximize the average predicted employment... View Details
Keywords: AI and Machine Learning; Refugees; Geographic Location; Employment
Related
  • September 13, 2023
  • Article

How the Best Chief Data Officers Create Value

By: Suraj Srinivasan and Robin Seibert
Despite the rapidly increasing prominence of data and analytics functions, the majority of chief data officers (CDOs) fail to value and price the business outcomes created by their data and analytics capabilities. It comes as no surprise then that many CDOs fall behind... View Details
Keywords: Value Creation; Analytics and Data Science; Measurement and Metrics; Leadership
Related