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Show Results For
- All HBS Web
(13,858)
- People (57)
- News (2,273)
- Research (9,315)
- Events (20)
- Multimedia (372)
- Faculty Publications (7,665)
- 01 Apr 2021
- News
‘Focusing on failure provides great lessons for success’
- 03 Sep 2020
- News
How to Measure a Company’s Real Impact
- 19 Dec 2023
- Research & Ideas
15 Podcast Episodes That Grabbed Listeners in 2023
microcosm for the future of media and information. Muhammad Ali: A Case Study in Purpose-Driven Decision Making Muhammad Ali, born Cassius Marcellus Clay Jr., rose from a poor family in segregated Louisville, Kentucky, to international... View Details
Keywords: by Danielle Kost
- Web
Faculty & Researchers - Managing the Future of Work
Senior Editor in Bain & Company’s global marketing team; and, prior to that, she was the Senior Vice President of Programs at the Initiative for a Competitive Inner City, a national not-for-profit focused on revitalizing America’s inner cities. Research Hidden Workers:... View Details
- 2008
- Book
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details
Keywords: Customer Satisfaction; Organizational Change and Adaptation; Customer Ownership; Employee Ownership; Competitive Advantage; Value Creation
Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.
- 08 Aug 2017
- First Look
First Look at Research and Ideas, August 8, 2017
https://www.hbs.edu/faculty/Pages/item.aspx?num=53003 Harvard Business School Case 717-445 AKB48: Going Global? (A) After a remarkable success in Japan, the producer of the Japanese female singing group AKB48 evaluates market opportunities... View Details
Keywords: Sean Silverthorne
- December 2016
- Background Note
Reaching Beyond Your Organization: Empowering Innovation
By: William R. Kerr
Forward-thinking established companies utilize new routes for external innovation with start-ups and crowds. The reading reviews strategic partnerships, strategic investments, strategic acquisitions, and crowd-based collaborations. Case examples include Google, SK... View Details
Keywords: Innovation; Corporate Innovation; Collaboration; Partnerships; Innovation and Invention; Collaborative Innovation and Invention; Innovation Strategy
Kerr, William R. "Reaching Beyond Your Organization: Empowering Innovation." Harvard Business School Background Note 817-044, December 2016.
- 2010
- Article
Induced Variation in Administrative Systems: Experimenting with Contexts for Innovation
By: Adrian Caldart, Roberto Vassolo and Luciana Silvestri
Research on intra-organizational evolution determined that variation results from the autonomous strategic behavior of the firm. We revisit this idea by examining a case of induced variation, where a multinational firm experimented with different, coexisting,... View Details
Caldart, Adrian, Roberto Vassolo, and Luciana Silvestri. "Induced Variation in Administrative Systems: Experimenting with Contexts for Innovation." Academy of Management Best Paper Proceedings (2010).
- September 2007 (Revised May 2011)
- Case
Commercializing an MRI Breakthrough
The challenges and best strategies for the commercialization of university technologies are illustrated in this case which documents an MRI breakthrough that arose from the Charles Marcus laboratory at Harvard. Students discuss the interdependencies of intellectual... View Details
Keywords: Business Model; Decision Choices and Conditions; Higher Education; Patents; Research and Development; Science-Based Business; Commercialization
Fleming, Lee. "Commercializing an MRI Breakthrough." Harvard Business School Case 608-064, September 2007. (Revised May 2011.)
- September 2006 (Revised April 2007)
- Supplement
Tim Keller at Katzenbach Partners LLC (B)
By: Boris Groysberg, Christopher Marquis and Ayesha Kanji
Supplements the (A) case. The (B) case presents the final outcome of the events. Reveals how Keller is able to turn around perceptions about him and forge relationships with key decision makers. Includes reflections and lessons learned from all parties and Keller's... View Details
Keywords: Projects; Management; Leadership; Organizations; Situation or Environment; Competition; Rank and Position; Attitudes; Motivation and Incentives; Consulting Industry
Groysberg, Boris, Christopher Marquis, and Ayesha Kanji. "Tim Keller at Katzenbach Partners LLC (B)." Harvard Business School Supplement 407-038, September 2006. (Revised April 2007.)
- August 2002 (Revised February 2005)
- Case
Gillette Company (A): Pressure for Change
By: Rosabeth M. Kanter and James Weber
After years of strong performance with market-dominating brands, Gillette's performance slips and a new CEO is selected from outside the company to lead a turnaround. This case describes the business and financial situation he inherited and asks what he should do... View Details
Keywords: Business History; Performance Consistency; Product Positioning; Selection and Staffing; Change Management; Leading Change; Competitive Strategy; Planning; Retail Industry
Kanter, Rosabeth M., and James Weber. "Gillette Company (A): Pressure for Change." Harvard Business School Case 303-032, August 2002. (Revised February 2005.)
- February 1982 (Revised June 1985)
- Case
U.S. Retail Coffee Market (B)
Describes the corporate portfolio of General Foods, Procter & Gamble, and Nestle, thereby placing in context their coffee activities in the United States. The objective of this case is to allow students to evaluate each competitor's commitment to the U.S. retail coffee... View Details
Yip, George S., and Jeffrey R Williams. "U.S. Retail Coffee Market (B)." Harvard Business School Case 582-088, February 1982. (Revised June 1985.)
- Teaching Interest
MBA Elective Curriculum: Mastering Strategy Execution
By: Robert Simons
This course teaches future general managers, entrepreneurs, and consultants how to execute strategy and deliver results. Using readings, exercises, and case studies in industries as diverse as healthcare space exploration, and software development, you will learn to... View Details
- 07 Feb 2017
- Research & Ideas
The Right Way to Cry in Front of Your Boss
position for criers That may not always be the case depending on the relationship between the person in distress and the observer, as well as the organization’s “display rules.” In other words, are you in a field like finance that... View Details
Keywords: by Roberta Holland
- 27 Apr 2016
- Research & Ideas
How the FBI Reinvented Itself After 9/11
“office-of-origin” system allowed the field office that started an investigation to stay with the case even if it expanded into other cities. “Headquarters provided only light-handed advisory coordination across offices,” the researchers... View Details
Keywords: by Carmen Nobel
- Profile
Harshini Chengareddty
Coming to HBS is like... Drinking water out of a fire hose! Everything being thrown at you in the beginning is amazing – new friends, interesting cases, fun trips – but it all happens at a breakneck pace. What is your most memorable classroom moment? First semester, we... View Details
- March 2022 (Revised August 2022)
- Case
Swvl: Smart Mobility for the Masses
By: Krishna Palepu, Esel Çekin and Menna Hassan
The case focuses on strategy and governance issues at Swvl, a tech-enabled mass mobility marketplace. It describes the journey of CEO and Chairman Mostafa Kandil on his journey from founding the company to its listing on Nasdaq. Since its founding in Egypt in 2017,... View Details
Keywords: Corporate Governance; Growth and Development Strategy; Initial Public Offering; Innovation and Invention; Business Startups; Transportation Industry; Technology Industry; Middle East; North Africa
Palepu, Krishna, Esel Çekin, and Menna Hassan. "Swvl: Smart Mobility for the Masses." Harvard Business School Case 122-097, March 2022. (Revised August 2022.)
- 2024
- Chapter
Managing for Organisational Integrity: My Take After Three Decades
By: Lynn S. Paine
This chapter revisits core ideas from my 1994 article “Managing for Organizational Integrity” and explores a critical issue not discussed in the article: the role of corporate boards. In the chapter, I first re-examine the article’s ideas about the origins of... View Details
Paine, Lynn S. "Managing for Organisational Integrity: My Take After Three Decades." Chap. 2 in Research Handbook on Organisational Integrity, edited by Muel Kaptein, 8–23. Edward Elgar Publishing, 2024.