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  • Web

Leadership Initiative - Leadership

As the Associate Director of the Leadership Initiative, Letty primarily focuses on program design and implementation. She oversees the highly successful executive education programs at the Harvard Business School main campus and also in... View Details
  • 07 Jun 2023
  • Blog Post

My One Case: MBA Class of 2023 Looks Back

companies often use operating models that fail to meet the needs of the employee, whether that be because of unpredictable scheduling, zero cross-training, or unsustainable job design. These organizations achieve short-term financial View Details
  • June 2020 (Revised October 2020)
  • Case

What Went Wrong with Boeing's 737 Max?

By: William W. George and Amram Migdal
This case describes the development of the Boeing 737 Max airplane model and the events leading up to two tragic plane crashes, in which a total of 346 people died: the crash of Lion Air flight 610 on October 29, 2018, in Indonesia, and the crash of Ethiopian Airlines... View Details
Keywords: Communication; Communication Intention and Meaning; Communication Strategy; Forms of Communication; Announcements; Decision Making; Decision Choices and Conditions; Judgments; Ethics; Moral Sensibility; Values and Beliefs; Globalization; Global Strategy; Governance; Corporate Accountability; Governance Controls; Human Resources; Resignation and Termination; Leadership; Leadership Style; Management; Business or Company Management; Crisis Management; Management Practices and Processes; Management Skills; Management Style; Management Systems; Risk Management; Time Management; Markets; Demand and Consumers; Digital Platforms; Supply and Industry; Duopoly and Oligopoly; Industry Structures; Operations; Product Development; Organizations; Organizational Change and Adaptation; Organizational Culture; Outcome or Result; Failure; Success; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Business and Government Relations; Business and Stakeholder Relations; Risk and Uncertainty; Safety; Strategy; Transportation; Air Transportation; Aerospace Industry; Air Transportation Industry; Africa; Ethiopia; Asia; Indonesia; North and Central America; United States; Seattle; Chicago
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  • 04 Jun 2009
  • Working Paper Summaries

Can a Continuously-Liquidating Tontine (or Mutual Inheritance Fund) Succeed where Immediate Annuities Have Floundered?

Keywords: by Julio J. Rotemberg; Financial Services
  • Research Summary

Organisational Learning in Software Requirements Engineering and Management

The current research project addresses the continuing low success rate of software development projects, which has been frequently reported in empirical studies. For example, the 2004 Chaos Report by the Standish Group found that only 29% of 9,236 application... View Details

  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • August 1994 (Revised May 1995)
  • Case

Engineering Inspection & Insurance Company

By: Robert H. Hayes
Engineering Inspection & Insurance Co. (EIIC) is a small but highly successful company that offers machinery and boiler inspection and insurance services. After years of above-average growth and profits, both are retreating toward the industry average, policy delivery... View Details
Keywords: Service Operations; Business Strategy; Organizational Design; Organizational Structure; Insurance; Strategic Planning; Problems and Challenges; Insurance Industry; United States
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  • Web

Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

with clear timelines and measures of progress. One of the most important aspects of an effective IPU are regular multidisciplinary case reviews of patients to determine treatment plans and care coordination. Effective communication and... View Details
  • Web

About - Business & Environment

has led several successful finance projects that brought together the private and public sectors, large financial institutions, and multilateral organizations. In previous roles at HBS she wrote case studies on impact investing and... View Details
  • March 2021 (Revised August 2021)
  • Case

Nayana Mawilmada: Transforming Urban Development in Sri Lanka

By: Joshua D. Margolis and Mahima Rao-Kachroo
In February 2018, Nayana Mawilmada (Nayana), investment head for the Sri Lankan government’s ambitious $40 billion Megapolis project, must weigh an attractive job offer to move from the public sector to the private sector. A massive government project aimed at... View Details
Keywords: Change Management; Transformation; Decision Making; Public Sector; Experience and Expertise; Strategic Planning; Work-Life Balance; Transportation; Risk and Uncertainty; Power and Influence; Personal Development and Career; Real Estate Industry; Rail Industry; Transportation Industry; South Asia; Sri Lanka; Boston; Virginia; United States
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  • 04 Oct 2010
  • Research & Ideas

Introverts: The Best Leaders for Proactive Employees

known as a "fixer." Both types of leaders, the extraverts and the introverts, can be equally successful or ineffectual, but with different groups of employees. “Often the leaders end up doing a lot of the talking and not... View Details
Keywords: by Carmen Nobel
  • 14 May 2018
  • Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

works for some people, but not others. There is a lot more performance pressure and accountability" In some ways, however, the company became a victim of its own success as a pioneer of organic sustainable foods. Peaking in 2013, it... View Details
Keywords: by Michael Blanding; Food & Beverage

    The Sales Acceleration Formula: Using Data, Technology, and Inbound Selling to go from $0 to $100 Million

    The Sales Acceleration Formula provides a scalable, predictable approach to growing revenue and building a winning sales team. Everyone wants to build the next $100 million business and author Mark Roberge has actually done it using a unique methodology... View Details

    • Web

    Profiles - MBA

    worked on product development and ran our financing process, communicating our story and business plan to investors. I recognized how critical a strong alignment of technology development and business plan... View Details
    • 01 Sep 2023
    • News

    That Was Then, This Is Now

    extracurricular exercise. Pulling from the Mary Oliver poem “The Summer Day,” Deifell asked his classmates to answer the question posed in the poem’s last line: “Tell me, what is it you plan to do with your one wild and precious life?”... View Details
    Keywords: Photographed by Tony Deifell (MBA 2002); edited by Julia Hanna. Above: Heidi Brooks, photographed in 2003 and 2023.; life experience; family; leadership
    • Web

    Tools & Training - Alumni

    resources from across HBS on the alumni Lifelong Learning site. HBS is here for you, for life. Upcoming Career Programs 2025 Apr 12 PM – 1 PM EDT, 10 Apr 2025 Virtual Fireside Chat: Planning for a Successful... View Details
    • 18 Oct 2023
    • News

    Spreading the Words

    Shafiq Khan (MBA 1982) loves to solve problems. It’s what attracted him to the case study method at HBS and, after graduation, to consulting at Booz, Allen & Hamilton. Then, at United Airlines, Khan encountered another challenge: The company was spending one-sixth of... View Details
    Keywords: April White
    • Web

    Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

    about where to receive care and who should be providing it. They also should define the success of physicians and provider organizations. When there is effective multidisciplinary care, outcomes provide data for improving performance.... View Details
    • 19 Jun 2007
    • First Look

    First Look: June 19, 2007

    http://www.hbs.edu/research/pdf/07-051.pdf Alignment in Cross-Functional and Cross-Firm Supply Chain Planning Authors:Santiago Kraiselburd and Noel Watson Abstract In this paper, we seek to use quantitative models to help appreciate the... View Details
    Keywords: Martha Lagace
    • 22 Apr 2008
    • First Look

    First Look: April 22, 2008

    limited-liability firms in China, using the example of the Dasheng cotton mills in Nantong near Shanghai. Dasheng, one of the earliest and most successful industrial enterprises in pre-war China, was founded by the famous entrepreneur... View Details
    Keywords: Martha Lagace