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- Faculty Publications (1,443)
- 2008
- Book
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details
- 09 Jun 2022
- HBS Case
From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages
In 2021, US Foods faced a problem that has become all too familiar: As thousands of Americans re-evaluated their work lives in the middle of the pandemic, the company—one of the largest food service distributors in the United... View Details
Keywords: by Pamela Reynolds
- 2016
- Working Paper
Historical Change and the Competitive Advantage of Firms: Explicating the 'Dynamics' in the Dynamic Capabilities Framework
By: Geoffrey Jones and R. Daniel Wadhwani
This working paper aims to deepen the scholarly dialogue between strategy and history. It does so by examining how historical models of change can contribute to theory and research on the competitive advantage of firms during periods of rapid innovation. Focusing on... View Details
- Web
Business Analysis and Valuation Using Financial Statements - Course Catalog
HBS Course Catalog Business Analysis and Valuation Using Financial Statements Course Number 1306 Associate Professor Joseph Pacelli Fall; Q1Q2; 3.0 credits 28 Sessions Project Assistant Professor Yuan Zou... View Details
- 2021
- Working Paper
Technology Differentiation and Firm Performance
By: Sam Arts, Bruno Cassiman and Jianan Hou
Prior work has extensively studied how investing in R&D and building a technology portfolio relate to superior firm performance. However, the value of a firm’s technology portfolio should also be driven by the degree to which it is more unique and technologically... View Details
- 01 Jun 1997
- News
Competition and Strategy Unit at HBS Sets Pace In Its Field
overlap, into four areas: competitive strategy, corporate strategy, global competition, and technology strategy. The largest of the subgroups, competitive strategy - essentially the core of the unit - looks... View Details
Keywords: Susan Young
- 15 Sep 2016
- News
Competitiveness? Cold, hard truth is US is 18 years behind
- 2010
- Journal Article
Competitiveness: Business Model Reconfiguration for Innovation and Internationalization
By: Ramon Casadesus-Masanell and Joan E. Ricart
The purpose of this paper is to reflect on competitiveness by using the business model concept and to understand the need to adapt business models to changes in the environment. View Details
- 24 Apr 2014
- News
A reformed fiscal policy is vital to renewing US productivity
marketplace while its people enjoy a high and rising standard of living. Vietor, with HBS collaborator Matthew Weinzierl, associate professor of Business Administration, and Marvin Bower Fellow, has found that US fiscal policy is eroding... View Details
- September 15, 2021
- Article
Improving Deconvolution Methods in Biology Through Open Innovation Competitions: An Application to the Connectivity Map
By: Andrea Blasco, Ted Natoli, Michael G. Endres, Rinat A. Sergeev, Steven Randazzo, Jin Hyun Paik, N.J. Maximilian Macaluso, Rajiv Narayan, Xiaodong Lu, David Peck, Karim R. Lakhani and Aravind Subramanian
A recurring problem in biomedical research is how to isolate signals of distinct populations (cell types, tissues, and genes) from composite measures obtained by a single analyte or sensor. Existing computational deconvolution approaches work well in many specific... View Details
- September 2023
- Teaching Note
Nexleaf Analytics: Saving the World Using the Internet of Things
By: Frank Nagle
Teaching Note for HBS Case 722-414. View Details
- 09 Jul 2009
- Working Paper Summaries
Performance Pressure as a Double-Edged Sword: Enhancing Team Motivation While Undermining the Use of Team Knowledge
Keywords: by Heidi K. Gardner
- Web
The Institute for Cancer Care Innovation - Institute For Strategy And Competitiveness
Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared... View Details
- September 2019
- Article
The Persistence of Broadband User Behavior: Implications for Universal Service and Competition Policy
By: Andre Boik, Shane Greenstein and Jeffrey Prince
In several markets, firms compete not for consumer expenditure but consumer attention. We examine user priorities over the allocation of their time, and interpret that behavior in light of salient tensions in policy discussions over universal service, data caps, and... View Details
- 02 Mar 2017
- What Do You Think?
Is China About to Overtake the US for World Trade Leadership?
concentrate on fostering a stronger trade partnership between the US and China rather than thinking about it primarily as a competition. Janik Kersten commented that “China today is not yet taking part in all the institutions that we (the... View Details
Keywords: by James Heskett
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business... View Details
- Article
Measuring the Effectiveness of Competition in Defense Procurement: A Survey of the Empirical Literature
By: James J. Anton and Dennis A. Yao
This article surveys the literature that has attempted to measure competition's effects on defense procurement. The focus is on conceptual underpinnings of models rather than technical aspects of estimation procedures. While providing valuable insight, the models are... View Details
- Web
Chinese Competition and Emerging Technologies - A Chronicle of the China Trade
Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership Networked Business... View Details
- May, 2019
- Article
Who Would You Like to Work With?: Use of Individual Characteristics and Social Networks in Team Formation Systems
By: Diego Gomez-Zara, Matthew Paras, Marlon Twyman, Jacqueline N. Lane, Leslie A. DeChurch and Noshir Contractor
People and organizations are increasingly using online platforms to assemble teams. In response, HCI researchers have theorized frameworks and created systems to support team assembly. However, little is known about how users search for and choose teammates on these... View Details