Publications

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10 Jan 2018
Research & Ideas

Working for a Shamed Company Can Hurt Your Future Compensation

iPhoto In the blink of an instant, a corporate brand can turn from sterling to tarnished. Just ask Volkswagen or Wells Fargo—two prestigious names that have become associated with scandal in recent years, and now become synonymous with shady corporate practices. What... View Details

Keywords: by Michael Blanding; Financial Services

February 2018
Supplement

People Analytics at Teach For America (B)

By: Jeffrey T. Polzer and Julia Kelley

This is a supplement to the People Analytics at Teach For America (A) case. In this supplement, Managing Director Michael Metzger must decide how to extend his team’s predictive analytics work using Natural Language Processing (NLP) techniques. View Details

Keywords: Analytics and Data Science; Forecasting and Prediction; Recruitment; Analysis

January 2001 (Revised May 2003)
Case

Novartis Pharma: The Business Unit Model

By: Srikant M. Datar, Carin-Isabel Knoop and Cate Reavis

In June 2000, Novartis reorganized its pharmaceutical business to form global business units in oncology, transplantation, ophthalmology, and mature products. The remaining primary care products continued to be managed within global functions (e.g., R&D and marketing).... View Details

Keywords: Restructuring; Recruitment; Product Marketing; Organizational Structure; Problems and Challenges; Health Industry; Pharmaceutical Industry

17 Dec 2001
Research & Ideas

Risks and Rewards of the Intrapreneur

low-cost test equipment—was a big success, helping the company ward off new competition. "It was a dramatic catalyst to my career within the company and the people I recruited had a tremendous career uplift," Levine, now a... View Details

Keywords: by Sean Silverthorne

November 2015 (Revised February 2017)
Case

Cisco Systems: In Search of the Next CEO

By: Boris Groysberg, Sarah L. Abbott, Olivia Hull and J. Yo-Jud Cheng

It’s August 2014 and John Chambers is expected to announce his retirement after 17 years as CEO of global technology giant Cisco Systems. Under Chambers’s leadership, Cisco has grown from $2.2 billion in annual revenues and under 4,000 employees to revenues of $46... View Details

Keywords: Leadership; Succession Planning; CEO Succession; Managing Change; Person-organization Fit; Management Succession; Transition; Talent and Talent Management; Change Management; Retirement; Innovation Leadership; Recruitment; Corporate Governance; Experience and Expertise; Technology Industry; Information Technology Industry; United States; San Jose; California

09 Jan 2006
What Do You Think?

Should More Transparency Extend to Education for Management?

as a successful recruiting tool; disclosing the grades required to get there is not necessary." On the other hand, many respondents believed that transparency in management should extend in some form to the educational process. In... View Details

Keywords: by James Heskett; Education

September 2020 (Revised July 2022)
Case

Tulsa Remote: Moving Talent to Middle America

By: Prithwiraj (Raj) Choudhury, Emma Salomon and Brittany Logan

Tulsa Remote sought to attract a diverse group of remote workers to the city of Tulsa, Oklahoma—and was willing to put its money where its mouth was, offering $10,000 and a range of wraparound services for its program participants. After a successful pilot year, which... View Details

Keywords: Remote Work; Relocation; COVID-19 Pandemic; Community; Employment; Internet and the Web; Geographic Location; Programs; Employees; Diversity; Recruitment; Oklahoma; Tulsa

2020
White Paper

Building the On-Demand Workforce

By: Joseph B. Fuller, Manjari Raman, James Palano, Allison Bailey, Nithya Vaduganathan, Elizabeth Kaufman, Renée Laverdière and Sibley Lovett

The right talent, in the right place, at the right time, is the equation for success in today’s world. In an era of technological change, demographic shifts, and economic uncertainty, companies can enhance their ability to compete by building a flexible... View Details

Keywords: Future Of Work; On-demand Economy; Workforce; On-demand Workforce; Competitive Advantage; Human Capital; Talent and Talent Management; Recruitment

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March 1, 2013
Article

Nonprofits Need to Compete for Top Talent

By: Gerald Chertavian

Keywords: Recruitment; Talent and Talent Management; Retention

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15 Feb 2012
Op-Ed

Occupy Wall Street Protestors Have a Point

entrepreneurial skills on a broader canvas. Companies complain that their recruits aren't adequately educated. In response, they will have to train their workers themselves or go elsewhere to find customers. Bankers bemoan Dodd-Frank, but... View Details

Keywords: by Joseph L. Bower, Herman B. Leonard & Lynn S. Paine

01 Mar 2004
What Do You Think?

Are Customer Loyalty Initiatives Worth the Investment?

one? Or that satisfied, loyal customers become more and more profitable over their lifetime as they purchase new products, updates on old ones, supplies, and services, all the while recruiting others to do the same? In fact, that customer... View Details

Keywords: by James Heskett

September 2023 (Revised June 2024)
Technical Note

Note on the Evolving Landscape of HR Tech

By: Joseph Pacelli and Alexis Lefort

Keywords: Recruitment; Retention; Selection and Staffing; Organizational Culture; Talent and Talent Management; United States

03 Mar 2008
Research & Ideas

Marketing Your Way Through a Recession

your weaker distributors and upgrade your sales force by recruiting those sacked by other companies. 6. Adjust pricing tactics. Customers will be shopping around for the best deals. You do not necessarily have to cut list prices, but you... View Details

Keywords: by John Quelch

06 Aug 2024
Op-Ed

What the World Could Learn from America's Immigration Backlash—100 Years Ago

shortage of European immigrants, US employers recruited Mexican and Canadian immigrants and introduced labor-saving technologies.” Why did European immigrants not reduce wages and employment of native-born workers? Likewise, why did the... View Details

Keywords: by Marco Tabellini

January 2020
Article

The Job Rating Game: Revolving Doors and Analyst Incentives

By: Elisabeth Kempf

Investment banks frequently hire analysts from rating agencies. While many argue that this "revolving door" creates captured analysts, it can also create incentives to improve accuracy. To study this issue, I construct an original dataset, linking analysts to their... View Details

Keywords: Credit Rating Agencies; Investment Banking; Recruitment; Performance Evaluation; Financial Services Industry

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June 2008
Article

Current State of Fellowship Hiring: Is a Universal Match Necessary? Is It Possible?

By: Christopher D. Harner, Anil S. Ranawat, Muriel Niederle, Alvin E. Roth, Peter J. Stern, Shepard R. Hurwitz, William Levine, G. Paul DeRosa and Serena S. Hu

Currently, approximately ninety percent of the six hundred twenty graduating orthopaedic residents are planning on entering a post-graduate fellowship. Since January of 2005, two of the largest fellowship match programs, Sports Medicine and Spine Surgery, were... View Details

Keywords: Medical Specialties; Recruitment; Selection and Staffing; Employment; Market Timing; Marketplace Matching; Health Industry