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  • April 2008
  • Teaching Note

New Service Design Exercise (TN)

By: Frances X. Frei
Teaching Note for [605053]. View Details
Keywords: Service Operations; Design; Strategy; Product Positioning
Related
  • Web

Winners & Runners-Up | New Venture Competition

Winners & Runners-Up 2024 Winners Play Crop Diagnostix: Dubilier Grand Prize Winner, Student Business Track, 2024 New Venture Competition video Play Video duration: 1:31 2024 New Venture Competition Winner,... View Details

    Customers As Innovators: A New Way to Create Value

    Product R&D at many companies is a major bottleneck. The difficulty is that fully understanding the needs of just a single customer can be an inexact and costly process--to say nothing of the needs of all customers or even groups of them. In the course of... View Details
    • 07 Mar 2017
    • First Look

    First Look at New Research, March 7

    humble beginnings as a local Chinese dairy company, the Inner Mongolia Yili Group has become one of the largest dairy companies in the world. To achieve this, Yili has aggressively expanded its footprint overseas including building the world’s largest integrated dairy... View Details
    Keywords: Sean Silverthorne
    • 13 Feb 2018
    • First Look

    New Research and Ideas, February 13, 2018

    realize its many “outrageous ambitions” as it transitions to a new president? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/318043-PDF-ENG Harvard Business School Case 818-041 AngelList in 2017 No abstract available.... View Details
    Keywords: Sean Silverthorne
    • March 2013 (Revised May 2014)
    • Case

    Unilever's New Recipe for Growth

    By: Jordan Siegel, Christopher Poliquin and Barbara Zepp Larson
    This case looks at Unilever and its ongoing efforts at regional strategy and organizational change in Europe. View Details
    Keywords: Regional Strategy; Aggregation; Organizational Change; Global Strategy; Consumer Products Industry; Europe
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    • 01 Jun 2005
    • News

    New Magazine Makes Its Mark

    Phillips and Nelson: Book reviews are their business. Courtesy Allison Nelson and Jon Phillips Three years after launching Bookmarks magazine, a bimonthly guide to new books, Allison Nelson and Jon Phillips (both MBA ’95) are still... View Details
    Keywords: Roger Thompson; Bookmarks; News, Library, Internet, and Other Services; Information; Publishing Industries (except Internet); Information
    • Web

    News - Institute For Strategy And Competitiveness

    Military Providers Course. The new IPU brings together a diverse team. November 2019 Media Mention Value-Based Care in Low and Middle Income Nations Value-Based Care in Low and Middle Income Nations The concept of value-based health care... View Details
    • 13 Aug 2021
    • Research & Ideas

    Managers, Here’s How to Bond with New Hires Remotely

    For senior managers at many firms, the shift to remote work during the COVID-19 pandemic came with a huge concern: Would the loss of in-person conversations keep them from mentoring or simply establishing rapport with employees, especially rookie workers? View Details
    Keywords: by Lane Lambert
    • 01 Mar 2014
    • News

    Case Study: Gazelle's New Predators

    reCommerce market grew significantly in 2013 due to the influx of new devices. Although the market opportunity is enormous (estimated to reach $14B in the United States by 2015), the companies entering the proverbial playing field are... View Details
    Keywords: ecommerce; Kathy Korman Frey; Telecommunications; Information; News, Library, Internet, and Other Services; Information; Retail Trade
    • 09 Apr 2019
    • First Look

    New Research and Ideas, April 9, 2019

    transformation. In accordance with the shift in strategy, Microsoft needed to come up with a viable go-to-market plan that would align its new commercial strategy with sales, partners, products and services,... View Details
    Keywords: Dina Gerdeman
    • 30 Apr 2019
    • First Look

    New Research and Ideas, April 30, 2019

    learn new tricks: conventional companies can adapt to a platform world with a buy, build, or belong strategy. And 5) Platforms are a double-edge sword: abuse of power, bullying poor labor practices, and bad actors can undermine even the... View Details
    Keywords: Dina Gerdeman
    • 02 Apr 2019
    • First Look

    New Research and Ideas, April 2, 2019

    However, app developers’ incentives to innovate are not completely suppressed; rather, they shift innovation to unaffected and new apps. Given many apps already offering similar features, Google’s entry may reduce such social... View Details
    Keywords: Dina Gerdeman
    • 2011
    • Chapter

    Health Care Applications: From Hospitals to Physicians, from Productive Efficiency to Quality Frontiers

    By: Jon Chilingerian and H. David Sherman
    This chapter focuses on health-care applications of DEA. The paper begins with a brief history of health applications and discusses some of the models and the motivation behind the applications. Using DEA to develop quality frontiers in health services is offered as a... View Details
    Keywords: Data Envelopment Analysis; Physicians; Hospitals; HMOs; Frontier Analysis; Efficiency; Health Care and Treatment; Performance; Quality
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    • 07 Nov 2017
    • First Look

    New Research and Ideas: November 7, 2017

    rise, which afforded numerous growth opportunities such as entering the broader identity management space, creating new products to protect critical infrastructure, and securing the burgeoning world of the... View Details
    Keywords: Carmen Nobel
    • September 2012 (Revised April 2013)
    • Case

    Digital Microscopy at Carl Zeiss: Managing Disruption

    By: Willy Shih
    Ulrich Simon, the head of the Microscopy business group at Carl Zeiss AG knew that his unit was facing a disruptive threat, so he chartered a special team to tackle the industrial segment. Given a high degree of autonomy, the project team developed an understanding of... View Details
    Keywords: Modularity; High Technology Products; Emergent Strategy; Product Lines; Corporate Strategy; Digital Platforms; Disruptive Innovation; Technology Industry; Germany
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    • 11 Sep 2018
    • First Look

    New Research and Ideas, September 11, 2018

    settings in which each agent can be both a buyer in some transactions and a seller in others and show that all these definitions are equivalent. We then introduce a new class of substitutable preferences that allows us to model... View Details
    Keywords: Dina Gerdeman
    • 23 Aug 2004
    • Research & Ideas

    New Challenges for Long-Term Investors

    have seen a rally in the bond market, as previous increases in long-term rates have reversed on news that the economy is not growing as fast as we thought it would be, and that inflationary pressures might not be as large as we thought... View Details
    Keywords: by Ann Cullen
    • 05 Jun 2018
    • First Look

    New Research and Ideas, June 5, 2018

    dropping out, value the benefits associated with competing in the second round more than influencing its outcome. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54540 forthcoming Administrative Science Quarterly Technology Reemergence: Creating View Details
    Keywords: Dina Gerdeman
    • 22 Feb 2021
    • Book

    Reaching Today's Omnichannel Customer Takes a New Sales Strategy

    Selling is changing, but broad generalizations and false dichotomies about ecommerce, big data, and other trends—hallmarks of current sales advice—are keeping business leaders from making sound decisions, says Frank Cespedes, author of a View Details
    Keywords: by Kristen Senz