Publications

May 2001 (Revised June 2001)
Teaching Note

Reuters Greenhouse Fund TN

By: Rosabeth M. Kanter

Teaching Note for (9-301-012). View Details

Keywords: Financial Services Industry; Financial Services Industry

31 Mar 2023
News

How Can We Solve the Teacher Shortage Crisis?

employer-driven training experience that we are supplementing and supporting and then providing the backing and accreditation around—is something that doesn't just work in K–12, it works in any industry that requires a skilled workforce.... View Details

Keywords: Educational Support Services; Educational Support Services

22 Feb 2010
Research & Ideas

Manager Visibility No Guarantee of Fixing Problems

spirit of being truly curious about the problems they observed and how they could help people do their job better," Tucker says. The same findings can be applied to any industry or organization. "What we're finding is more... View Details

Keywords: by Julia Hanna; Health

04 Nov 2016
News

The Competitiveness of Lost Causes

sales forces, and phone-based payment services using power from car batteries, because often they have no electricity,” says Duch, who once described his job in a Class Notes update as “making competitive businesses out of ‘lost causes.’”... View Details

Keywords: Deborah Blagg

February 2001 (Revised August 2001)
Case

Dialpad Communications (A)

By: Alan D. MacCormack and Kerry Herman

Describes the evolution of Dialpad, a voice-over-Internet-protocol telephony company. Set in September 2000, CEO Brad Garlinghouse faces a dilemma: what to do about the large number of international users who use Dialpad to call the United States for free. He must also... View Details

Keywords: Corporate Entrepreneurship; Business or Company Management; Organizational Design; Competitive Strategy; Investment; Mobile and Wireless Technology; Internet and the Web; Venture Capital; Telecommunications Industry; California

01 Jun 2023
News

Just Breathe

found the murder of an unarmed Black person at the hands of the police was linked to poor mental health in the Black population of the state where it occurred for three months. I started my career in financial services and worked at... View Details

Keywords: Jen McFarland Flint; Publishing Industries (except Internet); Publishing Industries (except Internet)

10 Aug 2022
News

Skydeck Live: Stage Not Age

science and health services from Harvard’s School of Public Health, even she couldn’t successfully navigate the health care system for her mom. It set her on a path of discovery that led to not only a better understanding of the... View Details

February 1999 (Revised March 2001)
Case

Egghead to Egghead.com (A)

By: V. Kasturi Rangan and Marie Bell

Over the course of 12 months in 1997 and 1998, Egghead senior management decided to shut down its 180 brick-and-mortar retail stores and move to an electronic store. The case describes the evolution of that process, and the role of its CEO George Orban, and poses... View Details

Keywords: Business Model; Internet and the Web; Transformation; Decisions; Corporate Strategy; Marketing Strategy; Market Transactions; Buildings and Facilities; Retail Industry

July 2011 (Revised January 2012)
Teaching Note

Demand Media (TN)

By: John Deighton and Leora Kornfeld

Teaching Note for 512021. View Details

Keywords: Internet and the Web; Media; Society; Transformation; Digital Marketing; Business Model; Initial Public Offering; Customers; Behavior; Value; Information Technology Industry; California

01 Jun 1997
News

Blockbuster Deals

industries - aerospace, banking, communications, entertainment, manufacturing, railroads, retailing, and health care - opting to join forces with their former competitors? Is this a repeat of the Eighties or something altogether... View Details

Keywords: Garry Emmons and Nancy O. Perry

May 2008 (Revised April 2018)
Case

The University of Texas MD Anderson Cancer Center: Interdisciplinary Cancer Care

By: Michael E. Porter and Sachin H. Jain

In 2006, University of Texas MD Anderson Cancer Center was an internationally leading institution for cancer care, education, and research. Since 1996, it had successfully reorganized itself from a cancer hospital that was physically organized around clinical... View Details

Keywords: Buildings and Facilities; Health Disorders; Organizational Structure; Medical Specialties; Organizational Change and Adaptation; Value Creation; Service Delivery; Research; Health Care and Treatment; Education Industry; Education Industry; Texas

28 May 2019
News

Cure All

How would you advise them? Leemore Dafny: What I’d say is something that holds true in most health care service markets in the United States: You should think about what market position you occupy, how it is differentiated from others’,... View Details

Keywords: Hospitals; Health, Social Assistance

23 Feb 2011
News

A Capitalist in China

Kuhns: Wrote the book on Chinese business realities. When it comes to investing in China, financier and industrialist John Kuhns (MBA ’77) looks backward to see the way forward. “I have always invested in China based on my belief that it is an economy a century behind... View Details

Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet)

14 Oct 2013
Research & Ideas

Time that Government Reopens for Business

beneficiary was European banks that had big operations here. The globalization of the top end of the financial services industry means that the Fed is everyone's central banker. The reactions we've seen in... View Details

Keywords: by Jim Aisner

01 Aug 1998
News

Spring Reunions: Milestones and Memories

as the "crown prince of a Swiss industrial dynasty," Ernesto Bertarelli took over as CEO of his father's company, the Ares-Serono Group, right after graduating from HBS. It was a natural progression: his father, Fabio Bertarelli, had... View Details

Keywords: Eileen K. McCluskey

07 Apr 2009
First Look

First Look: April 7, 2009

Addleshaw-Goddard (AG), the 15th largest law firm in the U.K., is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of View Details

Keywords: Martha Lagace

March 1998 (Revised March 1999)
Case

Dell Online

By: V. Kasturi Rangan and Marie Bell

Dell started online commerce for its PCs in 1996, and by 1997 had achieved a sales rate of $3 million a day. The case describes the internal process that led to these dramatic results and poses the question of how the firm should leverage this activity to meet Michael... View Details

Keywords: Consumer Behavior; Market Transactions; Goals and Objectives; Business Processes; Distribution Channels; Internet and the Web; Information Infrastructure; Competitive Advantage; Computer Industry; Computer Industry