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- Faculty Publications (5,318)
Show Results For
- All HBS Web
(14,250)
- Faculty Publications (5,318)
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He decomposes the electoral cycle into four essential steps: the factors affecting voter... View Details
- Research Summary
Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
- Research Summary
Performance Management Systems in Healthcare
- Research Summary
Product Policy and Pricing
- Forthcoming
- Article
Punitive but Discerning: Reputation Can Fuel Ambiguously-Deserved Punishment, but Does Not Erode Sensitivity to Nuance
- Research Summary
Risk Management as a Function of Government
- Research Summary
Risk Management Systems
- Research Summary
Science-Based Business and the Business of Science
- Teaching Interest
Startup Operations
- Teaching Interest
Strategy Execution
This course takes strategy as given and teaches what students need to know to execute and win in highly competitive markets. Using fundamental building blocks based on accountability systems and structures, this course is divided into seven modules:
1.... View Details
- Research Summary
Strategy, Governance and Valuation
- Teaching Interest
Supply Chain Management
The Supply Chain Management (SCM) course builds on aspects of the first-year Technology and Operations Management (RC TOM) course. However, whereas RC TOM focuses primarily on developing and producing products and services, SCM emphasizes managing... View Details
- Research Summary
The "New" Corporate Communications
- Teaching Interest