Publications

Find at Harvard

16 Apr 2013
First Look

First Look: April 16

integrated services to corporate clients in 2001, JLL created Corporate Solutions, a group that aimed to draw connections between JLL's semi-autonomous service lines. Despite initial success, by 2005 the group was finding it challenging to foster integration. Account... View Details

Keywords: Sean Silverthorne

August 1978 (Revised April 1987)
Supplement

Assistant Professor Graham and Ms. Macomber (C)

By: C. Roland Christensen

Supplements the (A) case. View Details

Keywords: Conflict Management; Interpersonal Communication; Leadership Style; Emotions; Education Industry

17 Jul 2012
First Look

First Look: July 17

controllers relied on the cultural authority of financial economics and the "full fair value" logic. Second, top management's interactive use of a particular control system sends a signal to external stakeholders about the firm's internal control View Details

Keywords: Sean Silverthorne

January 2007
Teaching Note

Leadership in Crisis: Ernest Shackleton and the Epic Voyage of the Endurance (TN)

By: Nancy F. Koehn

Teaching Note to 803127. View Details

Keywords: Leadership Style; Entrepreneurship; Personal Development and Career; Moral Sensibility; Groups and Teams; Managerial Roles; Crisis Management; Goals and Objectives; Antarctica

February 2023 (Revised May 2023)
Case

Accelerating the Accelerator: Raja Al Mazrouei at DIFC Fintech Hive

By: Linda A. Hill, Emily Tedards and Lydia Begag

In January 2023, Raja Al Mazrouei became the Managing Director and Acting CEO of Etihad Credit Insurance (ECI) in Dubai, UAE. In her previous role as the Executive Vice President of the DIFC Fintech Hive, she successfully built and led an accelerator program for... View Details

April 2004 (Revised May 2005)
Case

ING DIRECT

By: James L. Heskett

The CEO of ING Direct (U.S.) has to decide: (1) whether and how to coordinate his organization's branding effort with its parent, ING Group, and (2) how fast to grow the business. Includes color exhibits. View Details

Keywords: Decision Choices and Conditions; Entrepreneurship; Leadership Style; Growth Management; Brands and Branding; Planning; Problems and Challenges; Financial Services Industry; United States

April 2024
Teaching Note

Ferrari: Shifting to Carbon Neutrality

By: Raffaella Sadun

Teaching Note for HBS Case No. 723-446. A sports car manufacturer commits to carbon neutrality and to electrifying a large part of its car fleet. View Details

Keywords: Strategic Planning; Corporate Social Responsibility and Impact; Leadership Style; Environmental Sustainability; Auto Industry; Italy

December 1997 (Revised April 2000)
Case

John Trani's First Year

By: Hugo Uyterhoeven

John Trani is Stanley Works' new CEO. This case describes his philosophy, communications, and actions during his first seven months in office, aiming at a major transformation of strategic postures, organizational structure, and company culture. View Details

Keywords: Organizational Change and Adaptation; Strategic Planning; Communication; Personal Development and Career; Organizational Culture; Leadership Style; Management Skills; Consumer Products Industry

June 2013 (Revised June 2015)
Case

Ibrahim Dabdoub at the National Bank of Kuwait

By: Linda A. Hill and Dana M. Teppert

Ibrahim Dabdoub, the Group chief executive of the National Bank of Kuwait (NBK), reflects on his past 30 years at the helm of the Bank. Under his leadership, NBK grew from a small local bank to one of the preeminent financial institutions in the region. However,... View Details

Keywords: Globalization; Middle East; Team Leadership; Leadership Style; Leadership; Leadership Development; Groups and Teams; Growth and Development Strategy; Expansion; Banking Industry; Kuwait; Middle East

March 2002 (Revised October 2005)
Case

Apple Computer 2002

By: David B. Yoffie and Yusi Wang

In 1980, Apple was the leader of the personal computer industry, but by 2002 it had suffered heavy losses at the hands of the Wintel camp. This case examines Apple's strategic moves as the PC industry evolves in the 21st century and poses the question: Can Steve Jobs... View Details

Keywords: Growth and Development Strategy; Leadership Style; Information Technology; Supply and Industry; Competitive Advantage; Computer Industry; Retail Industry; California

February 2004 (Revised May 2007)
Case

George Barker

By: John A. Davis

George Barker, the 40-year-old CEO of his family's commercial real estate design and development firm, must deal with the unsatisfactory performance of his brother Peter, who is also in the business. Although Peter's performance is upsetting to George, George feels... View Details

Keywords: Family Business; Leadership Style; Business or Company Management; Performance Evaluation; Problems and Challenges; Family and Family Relationships; Real Estate Industry

February 2006 (Revised November 2006)
Case

GE's Growth Strategy: The Immelt Initiative

By: Christopher A. Bartlett

Follows the actions of GE CEO, Jeff Immelt, as he implements a growth strategy for the $150 billion company in a tough business environment. In four years, he reinvigorates GE's technology, expands its services, develops a commercial focus, pushes developing countries,... View Details

Keywords: Transformation; Judgments; Global Strategy; Leadership Style; Growth and Development Strategy; Organizational Structure

10 Sep 2001
Research & Ideas

The Negotiator’s Secret: More Than Merely Effective

untrustworthiness, miscommunication, bad timing, revealing too much or too little, a poorly designed agenda, sequencing mistakes, negotiating with the wrong person on the other side, personalizing issues, and so on. Even if you manage to... View Details

Keywords: by James K. Sebenius

12 Apr 2004
Research & Ideas

Waking Up a Sleeping Company

shielded them from responsibility. The lack of performance standards related directly to the organization's inability to deal with conflict. Many managers could not abide open conflict in meetings. Disagreements over issues were... View Details

Keywords: by Bill George

02 Jan 2007
Research & Ideas

Most Popular Articles of 2006

In the six-year history of Harvard Business School's Working Knowledge, some types of articles have always been popular with our readers. Want to generate a lot of reader buzz? Then write about negotiation strategy, managing IT,... View Details

Keywords: by Sean Silverthorne

06 Jun 2013
Op-Ed

How to Do Away with the Dangers of Outsourcing

Staffing, risks, benefits, and regulatory compliance are all increasingly externalized, most often to parts of the world where need routinely trumps prudence. Rather than manage their own corporate assets, CEOs and other top executives of... View Details

Keywords: by Ranjay Gulati; Manufacturing; Apparel & Accessories; Fashion

16 Jul 2024
Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

who doesn’t understand the nuances of the business or how to effectively manage its people. In recruiting Bob Nardelli from GE, Home Depot’s board failed to choose someone who understood the retail business enough to recognize that the... View Details

Keywords: by Bill George

June 2010 (Revised June 2010)
Case

Virginia Mason Medical Center (Abridged)

By: Richard M.J. Bohmer

In 2000, Dr. Gary Kaplan became CEO of the Virginia Mason Medical Center in Seattle, Washington. The hospital was facing significant challenges: it was losing money for the first time in its history, staff morale had plummeted, and area hospitals presented ardent... View Details

Keywords: History; Competition; Operations; Leadership Style; Problems and Challenges; Change Management; Health Care and Treatment; Business Strategy; Growth and Development Strategy; Health Industry; Seattle