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Show Results For
- All HBS Web
(584)
- News (92)
- Research (447)
- Events (2)
- Multimedia (8)
- Faculty Publications (263)
- 06 Apr 2020
- Research & Ideas
Where Do Workers Go When the Robots Arrive?
computer science, actually emerge in regions that import less expensive goods from China. Service jobs like retail and restaurants fall slightly, but not in a statistically significant way, the researchers found. Robots on the march Changes in the American economy from... View Details
- 01 Jan 2020
- What Do You Think?
Why Not Open America's Doors to All the World’s Talent?
one country, India. Chinese citizens are the next most frequent recipients. The largest recent recipients of the visas have often been American subsidiaries of Infosys and Wipro, Indian-based companies that provide outsourced services and... View Details
- 25 Nov 2014
- First Look
First Look: November 25
issues surrounding short-term versus long-term investment payoffs, the proportion of the portfolio that should be allocated to venture capital, and the most appropriate investment form-direct investing in entrepreneurial startups, later stage businesses, or View Details
Keywords: Carmen Nobel
- 19 Apr 2016
- Blog Post
First Minutes are Critical in New-Employee Orientation
Wipro, a major business process outsourcing company based in Bangalore, India, that provides telephone and chat support for its global customers. Traditionally, Wipro's orientation for call center employees consisted of an informational... View Details
Keywords: All Industries
- 31 Jul 2019
- News
Skydeck Live: The Rise of the FOMO Sapiens
is the fish." Look at it, decided, done. Moved on with my day, I spend no time on it. And I basically just outsourced that to the universe. I outsource a lot of decisions to other people. "Where are we going... View Details
- 01 Dec 2008
- News
A U.S. Turnaround?
Wien In 1945, the United States was clearly the world’s leader militarily, economically, and politically. Its universities were preeminent, and its cultural life was enriched by the migration of Europeans during the previous decade. This position of leadership lasted... View Details
- March 2021 (Revised August 2024)
- Case
Hotwire.com: Navigating Through Turbulence
By: Jeffrey F. Rayport, Manny de Zarraga and Eric Levine
On September 10, 2001, after speaking at an industry conference at New York’s World Trade Center, Hotwire co-founder Spencer Rascoff boarded a flight from Newark to San Francisco. After returning home, Rascoff awoke the next morning to a phone call informing him that... View Details
Keywords: September 11; Corporate Entrepreneurship; Business Growth and Maturation; Disruption; Decisions; Job Cuts and Outsourcing; Growth Management; Digital Platforms; Problems and Challenges; Risk and Uncertainty; Expansion; Internet and the Web; Leading Change; Leadership Style; Air Transportation Industry; Tourism Industry; San Francisco
Rayport, Jeffrey F., Manny de Zarraga, and Eric Levine. "Hotwire.com: Navigating Through Turbulence." Harvard Business School Case 821-084, March 2021. (Revised August 2024.)
- 27 Mar 2012
- First Look
First Look: March 27
experiment carried out in a large business process outsourcing company, we found that socialization focused on personal identity (emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction... View Details
Keywords: Carmen Nobel
- 27 Mar 2018
- First Look
First Look at New Research, March 27, 2018
individual CEOs have an impact on a large set of measures of hospital performance. This result is not due to the allocation of good performers to poorly performing hospitals. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54280 Experience... View Details
Keywords: Sean Silverthorne
- 01 Jul 2013
- Research & Ideas
Crowdfunding a Poor Investment?
of creating a business. A few years ago, the amount of money needed to fund a new company would make this kind of investing just a drop in the bucket for most startups. Today, the bar to start a company has been lowered thanks to cloud computing and View Details
- October 2018
- Case
American Family Insurance and the Artificial Intelligence Opportunity
By: Rajiv Lal and Scott Johnson
Keywords: Artificial Intelligence; Machine Learning; Automation; Analytics; American Family; American Family Insurance; Insurance; Business Organization; Transformation; Talent and Talent Management; Employee Relationship Management; Innovation Strategy; Job Cuts and Outsourcing; Risk and Uncertainty; Mobile and Wireless Technology; Technology Adoption; Internet and the Web; Applications and Software; Corporate Strategy; AI and Machine Learning; Digital Transformation; Insurance Industry; Technology Industry; Wisconsin
- 26 Sep 2024
- HBS Case
If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?
What would Aristotle think about self-driving cars? As the abilities of artificial intelligence systems to automate complex tasks accelerate, warnings about the dangers of outsourcing life-and-death decisions to machines are pumping the... View Details
- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
through direct ads or referrals by early adopters who post about their services. “Their way to capture clients is through viral acquisition,” says Viceira. Lastly, fintech firms save costs by outsourcing money management expertise to... View Details
- 01 Feb 2012
- What Do You Think?
Is Support for Small Business Misplaced?
fact, large global companies to which jobs were formerly outsourced have begun setting up operations in the US and United Kingdom. Is it time to recognize the advantages of bigness when it comes to employment and economic development? If... View Details
Keywords: by James Heskett
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
for this to happen. Q: There's an interesting phenomenon going on, and that's basically outsourcing fairly complex surgeries to India for much cheaper prices. Does this actually pose a threat to the institutionalized health care system at... View Details
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
announced a plan to relocate operations of a furnace factory from the United States to Mexico. The case notes that Carrier began to outsource and offshore operations, in an effort to reduce costs, around 1921. While Carrier’s previous... View Details
Keywords: Sean Silverthorne
- 08 Nov 2016
- First Look
November 8, 2016
consulting, technology, and outsourcing company. This case describes the human resources and related activities necessary to deliver services to its clients. It allows students to explore how Accenture predicts its staffing needs,... View Details
Keywords: Sean Silverthorne
- 01 Jun 2006
- News
India Arrives
In addition to its growth in manufacturing, India began grabbing headlines in the United States a few years ago for its sudden surge as a center of offshore IT work and business process outsourcing (BPO), industries unto themselves that... View Details
Keywords: Julia Hanna
- 01 Jun 1997
- News
Sorting Myth from Reality at Hong Kong Conference
of success were no longer the same as they were a decade ago. "Asian wages are rising rapidly," Porter said. Other nations are restructuring their economies and offering an alternative to Asia as an outsourcing location. The key today is... View Details
Keywords: Alejandro Reyes