Outsourcing - Publications - Faculty & Research

04 Sep 2007
Research & Ideas

Jumpstarting Innovation: Using Disruption to Your Advantage

markets or businesses emerging in other parts of the world that create opportunities or threats? Offshoring and Outsourcing: Are there opportunities to create value by outsourcing or offshoring activities that you currently perform inside... View Details

Keywords: by Lynda M. Applegate

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

It's the most wonderful time of the year—or that's how the song goes. But this year's decline in retail sales has resulted in definitely uncheery employee layoffs and payroll cuts, a trend that is likely to continue. While the vicious cycle of declining sales and... View Details

Keywords: by Julia Hanna; Retail

January 2008
Article

Nonemployment Stigma as Rational Herding: A Field Experiment

By: Felix Oberholzer-Gee

Long spells of unemployment are known to reduce the likelihood of re-employment, but it is difficult to discern the reasons for this observation. Using an experimental method that controls for search intensity and possible discouragement of job applicants, I document... View Details

Keywords: Job Search; Job Cuts and Outsourcing; Employment; Cognition and Thinking; Perception; Creativity; Human Needs; Job Interviews; Selection and Staffing; Recruitment; Managerial Roles; Judgments; Employment Industry

Citation

Find at Harvard

27 Jan 2009
First Look

First Look: January 27, 2009

corporation. His decision and how he implements it will have a dramatic impact on the legal process outsourcing startup. Purchase the case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=809065 Evan... View Details

Keywords: Martha Lagace

01 Mar 2009
News

Buddy, Can You Spare a Trillion

government agency bonds.) From America’s point of view, meanwhile, the best way of keeping the good times rolling in recent years has been to import cheap Chinese goods. Moreover, by outsourcing manufacturing to China, U.S. corporations... View Details

Keywords: Finance; Publishing Industries (except Internet); Information

24 Oct 2017
First Look

First Look at New Research and Ideas, October 24, 2017

https://cb.hbsp.harvard.edu/cbmp/product/718424-PDF-ENG Harvard Business School Case 217-040 Sales Razor Technologies Describes the issues facing a founder-CEO regarding building a board of directors, assembling an executive team, managing tension between co-founders,... View Details

Keywords: Sean Silverthorne

23 Feb 2009
Research & Ideas

Creative Entrepreneurship in a Downturn

acquisition and retention, costs and productivity, firm scope, pricing, growth platforms, etc. Some of the finest examples of business model innovations, whether it is IBM's outsourcing of key elements of the IBM PC or Salesforce.com's... View Details

Keywords: by Martha Lagace

25 Nov 2008
First Look

First Look: November 25, 2008

clients (i.e., those clients for whom real estate is not their core business) under a single structure, the Corporate Solutions Group, to target the profitable and growing segment of global MNCs who are outsourcing their real estate... View Details

Keywords: Martha Lagace

02 Mar 2015
Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

implementations, which reduced merchandise handling; labor scheduling systems coupled with a greater use of part-time labor sector-wide, which aligned employee levels closely with customer visits and left little spare capacity; and through View Details

Keywords: Re: Rajiv Lal; Retail

25 Jul 2005
Research & Ideas

An Organization Your Customers Understand

and users can choose to outsource or select an alternative service provider.7 Let's look at each of these conditions in turn. The first condition states that a constituent finds value in the firm's outputs. Who satisfies this definition?... View Details

Keywords: by Robert Simons

10 Mar 2009
First Look

First Look: March 10, 2009

building in the operations of a major Korean shipbuilder. While Daewoo Shipbuilding and Marine Engineering (DSHM) had once used its superior learning capability to topple its Japanese competition, it now faced the potential for a similar attack from new Chinese... View Details

Keywords: Martha Lagace

01 Feb 2011
First Look

First Look: Feb. 1

and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly onerous when View Details

April 2025 (Revised April 2025)
Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane

This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details

Citation

Educators

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22 Jun 2010
First Look

First Look: June 22

growth dilemmas facing Manish Sabharwal, co-founder, TeamLease Services Pvt. Ltd. TeamLease is a human resource outsourcing and temp staffing company located in India, which has grown rapidly from 2002 to 2009. Set in the context of the... View Details

Keywords: Martha Lagace

18 Dec 2012
First Look

First Look: December 18

relationships when it instead primarily encourages newcomers to express their personal identities. In a field experiment carried out in a large business process outsourcing company, we found that initial socialization focused on personal... View Details

Keywords: Carmen Nobel

05 Aug 2008
First Look

First Look: August 5, 2008

Authors:Sharon Horsky, Steven C. Michael, and Alvin J. Silk Abstract The common perception appears to be that vertical integration of advertising services is more the exception than the rule in the U.S. advertising industry. This study investigates the extent of such... View Details

Keywords: Martha Lagace

04 Nov 2008
First Look

First Look: November 4, 2008

http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=209012 TCS: The MCA 21 Project Harvard Business School Case 609-024 Tata Consultancy Services (TCS), a leading outsourced software services provider based... View Details

Keywords: Martha Lagace

01 Dec 2008
News

No Easy Fix for the Financial Crisis

essentially outsourced and privatized. “In some eerie way, it looks like we are going back to the future,” he concluded. “If you want to buy a home today, you better have great credit. You better have a down payment.” Regulation Failed... View Details

Keywords: Roger Thompson;Martha Lagace; deregulation; moral hazard; the middle class; Finance

13 Jan 2021
News

Silicon Valley’s “Detroit Moment”

easily outsource the work. But this choice that BulkWhiz was forced to make because of the ecosystem they were operating in—it actually put them in a better position to meet the demands of 2020. Rashad: Most startups that have created... View Details

December 2024 (Revised January 2025)
Case

Balancing Returns and Responsibilities at Raya Partners

By: Arthur Segel, Ephraim Mernick, Derek C. M. van Bever and Olivia Barba

Raya Partners, a private equity firm, faces a crucial decision regarding Asa Specialty Coatings Company (ASCC). The dilemma involves shifting ASCC's manufacturing operations to Mexico, a move that would boost profitability and reduce emissions but result in significant... View Details