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    • Research  (526)
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  • Faculty Publications  (212)

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  • All HBS Web  (859)
    • News  (197)
    • Research  (526)
    • Events  (3)
  • Faculty Publications  (212)
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  • 05 Jun 2013
  • What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

commented, ''No Surprises Management seems pretty obvious. Why in the world would you want the people you're counting on to help you achieve your objectives to be blindsided?" Roger Studer added, "Take care View Details
Keywords: by James Heskett
  • October 2016
  • Supplement

24 Hour Fitness (B): Ownership Changes, 2005–2016

By: John R. Wells and Gabriel Ellsworth
In 2016, 24 Hour Fitness was the number-two fitness chain in the United States, generating revenues of $1.4 billion from 441 clubs serving 3.8 million members. Based in San Ramon, California, 24 Hour Fitness operated clubs in 13 states. Having grown rapidly to become... View Details
Keywords: Advertising; Advertising Campaigns; Buildings and Facilities; Acquisition; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Age; Training; Private Equity; Financing and Loans; Price; Profit; Revenue; Geographic Location; Geographic Scope; Health; Nutrition; Business History; Human Resources; Employees; Employee Relationship Management; Recruitment; Selection and Staffing; Journals and Magazines; Human Capital; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Management Teams; Marketing; Brands and Branding; Marketing Channels; Marketing Communications; Marketing Strategy; Social Marketing; Demand and Consumers; Market Entry and Exit; Media; Organizational Design; Private Ownership; Problems and Challenges; Groups and Teams; Sales; Salesforce Management; Situation or Environment; Welfare or Wellbeing; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Corporate Strategy; Expansion; Segmentation; Information Technology; Internet; Mobile Technology; Online Technology; Software; Web Sites; Value; Valuation; Health Industry; Media and Broadcasting Industry; United States; California; San Francisco
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Wells, John R., and Gabriel Ellsworth. "24 Hour Fitness (B): Ownership Changes, 2005–2016." Harvard Business School Supplement 717-423, October 2016.
  • 01 Mar 2004
  • Lessons from the Classroom

Mission to Mars: It Really Is Rocket Science

Instead, NASA would send smaller spacecraft to the planet every two years, using information generated in each mission to improve the effectiveness of those to follow. While the View Details
Keywords: by Sean Silverthorne
  • 25 Oct 2004
  • Research & Ideas

Planning for Surprises

independently operating silos and the filtering of information as it passes up through the hierarchies. Political vulnerabilities contribute to predictable surprises when a small number View Details
Keywords: by Martha Lagace
  • 14 Oct 2002
  • Research & Ideas

The Widening Rift Between Corporations and Society

and they want to matter. They no longer want to be the objects of commerce. Instead, they want corporations to bend to their needs. They want to be freed from the time-consuming stress, rage, injustice, and... View Details
Keywords: by Martha Lagace
  • 16 Dec 2015
  • Research & Ideas

Why ‘Sleep on It’ No Longer Sounds Like Great Advice

positive or negative information about the bags, such as “has a sturdy zipper” or “not large enough for a 17” laptop,” and asked them to remember as many of the attributes as they could. As a final addition,... View Details
Keywords: by Michael Blanding; Retail
  • 22 Aug 2006
  • First Look

First Look: August 22, 2006

importance of moving forward with its current approach. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=606094 Public Law: The Rules of the Game Harvard Business School... View Details
Keywords: Martha Lagace
  • 28 Apr 2003
  • Research & Ideas

Shareholders Key to Corporate Reform

voting information accumulates, shareholder organizations such as Institutional Shareholder Services could use the balloting data to create director scorecards. Such objective information, and any... View Details
Keywords: by Cynthia A. Montgomery & Rhonda Kaufman
  • 17 May 2004
  • Research & Ideas

Why We Don’t Study Corporate Responsibility

making money is the sole objective of the corporation. A: Their arguments should be taken quite seriously. In fact, we suggest that recognizing the significance of concerns on... View Details
Keywords: by Manda Salls
  • 09 Jan 2019
  • Research & Ideas

The UK Needs a Bold Strategy Around Competition to Survive Brexit

far from clear. Brexit proponents continue to argue that getting out from under the yoke of the EU will solve all its problems through better trade deals, fewer regulations, and curtailed immigration. But an View Details
Keywords: by Michael Blanding
  • 08 Jun 2021
  • Research & Ideas

Tell Me What to Do: When Bad News Is a Big Relief

themselves in an objectively worse position to absolve themselves of the choice.” "They would rather just have the decision taken away from them." Rather than agonize over making a difficult call, they’d... View Details
Keywords: by Michael Blanding
  • 18 Apr 2019
  • Research & Ideas

Open Innovation Contestants Build AI-Based Cancer Tool

learning or competition, regulatory issues related to image and data de-identification and access, and development of contest designs that motivate participation and provide information structures that... View Details
Keywords: by Martha Lagace; Health; Medical Devices & Supplies
  • 12 Oct 1999
  • Research & Ideas

Media Metamorphosis: Advertising in the Technology Age

control, and contractual flexibility," they maintain. "Thus it looms as a potential complement or substitute for all of the major categories of existing media and appears capable View Details
Keywords: by Peter K. Jacobs; Advertising
  • 17 Jun 2013
  • Research & Ideas

Advertising Symbiosis: The Key to Viral Videos

personality.” So how do firms increase the likelihood that their ads will go viral? For starters, they need to prioritize entertainment over facts and figures. To paraphrase an old campaign, these are not your father's Oldsmobile ads. "People no longer want a lot View Details
Keywords: by Carmen Nobel; Advertising
  • 22 Jun 2021
  • Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

information provided by office culture is gone. You could wear your best suit and have a two-hour meeting in the middle of the day with the C-suite of your firm’s biggest... View Details
Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel
  • 30 May 2005
  • Research & Ideas

Germany’s Pioneering Corporate Managers

responsibility to other people and preferred a more informal means of organization. Krupp constantly intervened, questioned, and meddled in his executives' decisions. Siemens evinced a disdain for commercial... View Details
Keywords: by Sean Silverthorne
  • 11 Aug 2016
  • Cold Call Podcast

Why College Rankings Keep Deans Awake at Night

probably in some sense the most objective in that regard. The one thing that none of them rank well, which is something that parents care about enormously, is teaching. Teaching and education, inspiration,... View Details
Keywords: Re: William C. Kirby; Education
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