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  • 01 Nov 2019
  • Video

Devi Shetty

Devi Shetty, founder of Narayana Health, a major chain of hospitals and health care centers in India headquartered in Bangalore, explains his reasons for deciding to seek equity funding for the company, some of... View Details
  • June 2021 (Revised October 2021)
  • Case

Nissan's Response to the COVID-19 Pandemic

By: Ananth Raman, William Schmidt and Ann Winslow
In January 2020, Ashwani Gupta took over as COO at Nissan Motor Corporation, and several weeks later, the COVID-19 pandemic began. Nissan’s Business Continuity Plan (BCP) had been key to the resilience of Nissan’s supply chain. It had enabled Nissan to recover from... View Details
Keywords: Operations; Supply Chain Management; Health Pandemics; Auto Industry; Manufacturing Industry; Japan; India
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  • October 1994 (Revised March 1995)
  • Case

Marsh Supermarkets, Inc. (B): The Entry of Meijer Supercenters

The Marsh chain of supermarkets is challenged by the entry of Meijer Supercenters into the Indianapolis market. Marsh management must decide how to select, price, promote, and merchandise its products in order to retain the loyalty of its customers and maintain... View Details
Keywords: Distribution; Marketing Strategy; Competitive Advantage; Retail Industry; Indianapolis
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  • 2024
  • Working Paper

Open Devices and Slices: Evidence from Wi-Fi Equipment

By: Do Yoon Kim, Roberto Fontana and Shane Greenstein
Prior studies suggest that openness shapes the introduction of new products. This study collects novel data on all routers and subcomponents introduced between 2000 and 2018. We characterize each firm's position in a supply chain as upstream component providers... View Details
Keywords: Open Source Distribution; Product Development; Supply Chain
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  • 05 Mar 2012
  • News

Is JC Penney’s Makeover the Future of Retailing?

  • 07 May 2014
  • Video

Donald Ralph, Ann Drake, Jane Garvey, and Tom Rice

  • 25 Jul 2006
  • First Look

First Look: July 25, 2006

paper: http://www.hbs.edu/research/pdf/06-061.pdf Cross Functional Alignment in Supply Chain Planning: A Case Study of Sales & Operations Planning Authors:Rogelio Oliva and Noel Watson Author's Abstract In 2002, Leitax, a niche... View Details
Keywords: Sean Silverthorne
  • 05 Aug 2014
  • News

The Market Basket Family Feud Continues

    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • February 2022
    • Case

    US Foods: Driving Post-Pandemic Success?

    By: David E. Bell, Olivia Hull and Amy Klopfenstein
    In November 2021, US Foods CEO Pietro Satriano must decide his company’s trajectory following the COVID-19 pandemic. US Foods suffered due to business closures and social distancing during the height of the pandemic. While the situation improved following the return of... View Details
    Keywords: COVID-19 Pandemic; Agribusiness; Food; Goods and Commodities; Jobs and Positions; Job Design and Levels; Job Offer; Labor; Employment; Human Capital; Wages; Working Conditions; Operations; Distribution Channels; Order Taking and Fulfillment; Infrastructure; Logistics; Product Development; Diversification; Product Design; Service Delivery; Service Operations; Supply Chain Management; Social Psychology; Motivation and Incentives; Transportation; Truck Transportation; Transportation Networks; Agriculture and Agribusiness Industry; Distribution Industry; Food and Beverage Industry; Transportation Industry; United States
    Related
    • May 2020 (Revised January 2022)
    • Case

    Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (A)

    By: Linda A. Hill, Allison J. Wigen and Emily Tedards
    Michael Ku joined Pfizer in 2011, after the company had undergone three large-scale mergers and acquisitions. His mission was to drive the digital transformation of the company’s clinical supply chain, but he knew he had to start with the culture. Over the next eight... View Details
    Keywords: Innovation; Digital; Change; Culture; Management; Talent; Pharmaceutical Companies; Customer-centricity; Collaboration; Cross-functional Management; Purpose; Leadership; Innovation and Invention; Transformation; Organizational Culture; Change Management; Talent and Talent Management; Customer Focus and Relationships; Supply Chain; Decision Making; Mission and Purpose
    Related
    • April 2018 (Revised July 2018)
    • Case

    Maersk: Betting on Blockchain

    By: Rajiv Lal and Scott Johnson
    In March 2018, international shipping giant Maersk is getting ready to debut a trade digitization platform. Maersk hopes the platform will help streamline global trade since shipping goods internationally is an extraordinarily complicated and inefficient process.... View Details
    Keywords: Maersk; IBM; Blockchain; Shipping; Shipping Line; Trade; Bitcoin; Digitization; Container Shipping; Joint Ventures; Ship Transportation; Transportation Networks; Digital Platforms; Information Technology; Technology Adoption; Applications and Software; Shipping Industry; Technology Industry
    Related
    • October 1989 (Revised June 1993)
    • Case

    RKO Warner Video, Inc.: Incentive Compensation Plan

    By: George P. Baker III
    Details the design and implementation of an incentive bonus plan for video store managers. The problem for top management of the chain is to induce the store managers to "sweat the details," to keep the stores neat and well organized, and to deal courteously and... View Details
    Keywords: Acquisition; Change; Strategic Planning; Performance Improvement; Sales; Management; Employee Relationship Management; Situation or Environment; Success; Motion Pictures and Video Industry; Entertainment and Recreation Industry
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      Roy D. Shapiro

      Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

      • December 1998 (Revised May 1999)
      • Case

      Flagstar Companies, Inc.

      By: Stuart C. Gilson and Jeremy Cott
      A large restaurant chain undergoes a leveraged buyout and subsequent recapitalization. Financial and operating problems at the company force it to consider various restructuring options, including a "prepackaged" Chapter 11 exchange offer to its public bondholders. A... View Details
      Keywords: Leveraged Buyouts; Restructuring; Capital; Insolvency and Bankruptcy; Debt Securities; Financial Services Industry; United States
      Related
      • 19 Jul 2010
      • News

      How Mercadona Fixes Retail's 'Last 10 Yards' Problem

      • 04 Oct 2010
      • News

      Why Wal-Mart Went Shopping in Africa

      • 17 Dec 2019
      • News

      Under Pressure, OXXO Rethinks the Convenience Store

      • June 1989 (Revised July 1994)
      • Case

      Ito Yokado

      By: Walter J. Salmon
      Describes the means by which management has empowered the sales clerks and part time employees of this chain of 131 department stores. They are responsible for all sales and inventory management. This empowerment has led to fewer stockouts, higher sales, lower... View Details
      Keywords: Innovation and Management; Management; Distribution; Supply Chain Management; Sales; Japan
      Related
      • 21 Oct 2014
      • News

      Showdown In The Produce Aisle: Whole Foods Vs. Walmart