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  • All HBS Web  (17,374)
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  • All HBS Web  (17,374)
    • People  (16)
    • News  (4,436)
    • Research  (8,899)
    • Events  (88)
    • Multimedia  (85)
  • Faculty Publications  (7,321)
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  • May 2022 (Revised July 2022)
  • Case

The Voice War Continues: Hey Google vs. Alexa vs. Siri in 2022

By: David B. Yoffie and Daniel Fisher
In 2022, after five years of pursuing a new "AI-first" strategy, Google had captured a sizeable share of the American and global markets for voice assistants. Google Assistant was used by hundreds of millions of users around the world, but Amazon retained the largest... View Details
Keywords: Strategy; Artificial Intelligence; Deep Learning; Voice Assistants; Smart Home; Market Share; Globalized Markets and Industries; Competitive Strategy; Digital Platforms; AI and Machine Learning; Technology Industry; United States
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Yoffie, David B., and Daniel Fisher. "The Voice War Continues: Hey Google vs. Alexa vs. Siri in 2022." Harvard Business School Case 722-462, May 2022. (Revised July 2022.)
  • 2019
  • Working Paper

Biometric Monitoring, Service Delivery and Misreporting: Evidence from Healthcare in India

By: Thomas Bossuroy, Clara Delavallade and Vincent Pons
Developing countries increasingly use biometric identification technology in hopes of improving the reliability of administrative information and delivering social services more efficiently. This paper exploits the random placement of biometric tracking devices in... View Details
Keywords: Biometric Technology; Health Care and Treatment; Technological Innovation; Analytics and Data Science; Quality; Performance Improvement; India
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Bossuroy, Thomas, Clara Delavallade, and Vincent Pons. "Biometric Monitoring, Service Delivery and Misreporting: Evidence from Healthcare in India." NBER Working Paper Series, No. 26388, October 2019. (Revise and resubmit requested, Review of Economics and Statistics.)
  • Web

MOC Affiliate Network - Institute For Strategy And Competitiveness

including specially written HBS case studies and teaching materials. About the MOC Network The MOC Affiliate Network Prospectus provides detailed information for institutions and faculty interested in joining the network. MOC Affiliate... View Details
  • November 2024 (Revised January 2025)
  • Case

MiDAS: Automating Unemployment Benefits

By: Shikhar Ghosh and Shweta Bagai
In 2015, the state of Michigan considered whether to nominate its Michigan Integrated Data Automated System (MiDAS) for a prestigious state technology award. Launched in 2013 amid severe budget pressures, the $47 million automated fraud detection system was designed to... View Details
Keywords: Artificial Intelligence; AI; Machine Learning Models; Algorithmic Data; Automation; Benefits; Compensation; Cost Reduction; Government; Fraud; Government Technology; Public Sector; Systems; Systems Integration; Unemployment Insurance; Waste Heat Recovery; AI and Machine Learning; Government Administration; Insurance; Decision Making; Digital Transformation; Employment; Public Administration Industry; United States; Michigan
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Ghosh, Shikhar, and Shweta Bagai. "MiDAS: Automating Unemployment Benefits." Harvard Business School Case 825-100, November 2024. (Revised January 2025.)
  • November 2021
  • Article

Ratings, Reviews, and the Marketing of New Products

By: Itay P. Fainmesser, Dominique Olié Lauga and Elie Ofek
We study how user-generated content (UGC) about new products impacts a firm's advertising and pricing decisions and the effect on profits and market dynamics. We construct a two-period model where consumers value quality and are heterogeneous in their taste for the new... View Details
Keywords: Online Reviews; Product Ratings; Social Networks; Word Of Mouth; Pricing; User-generated Content; Advertising; Product Marketing; Price; Consumer Behavior; Product Positioning; Social Media
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Fainmesser, Itay P., Dominique Olié Lauga, and Elie Ofek. "Ratings, Reviews, and the Marketing of New Products." Management Science 67, no. 11 (November 2021): 7023–7045.
  • Research Summary

Experience and description-based decision making.

Prof. Barron and his co-authors study the effect of the economic environment on decision making. One example involves the effect of rare (low probability) events. People behave as if they overweight these events in some settings (e.g., when buying insurance and... View Details
  • April 2015 (Revised June 2016)
  • Case

The Transformation of NCR

By: David Collis, Raffaella Sadun and Matthew Shaffer
During his tenure as CEO since 2005, Bill Nuti had moved NCR Corporation (originally National Cash Register) from its historical competence in hardware to become a provider of hardware and software for managing transactions across a range of industries and payments... View Details
Keywords: NCR; Hardware; Software; Acquisitions; Financial Services; Organizational Change and Adaptation; Expansion; Information Infrastructure; Applications and Software; Transformation; Acquisition; Financial Services Industry; Technology Industry
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Collis, David, Raffaella Sadun, and Matthew Shaffer. "The Transformation of NCR." Harvard Business School Case 715-438, April 2015. (Revised June 2016.)
  • Web

Global Opportunity Fellowship GO: AFRICA - Alumni

You must inform HBS if, during the time between when you are granted a GO Fellowship award and your employment start date, you no longer intend to work for the employer (e.g. you renege your acceptance or the employer rescinds your... View Details
  • 02 Nov 2023
  • Blog Post

Getting a Peek Into the HBS Experience

interacting with current students, and actively engaging in HBS classroom activities, I knew that I would walk away from the three-day virtual event feeling more genuinely informed about why a Harvard MBA experience is so exceptional.... View Details
  • Web

Women at HBS - Alumni

change in business and society. This site has been designed to provide you with information and access to programs, resources, recent articles, and relevant links related to women in business and society, as well as links to the W50... View Details
  • January 2023 (Revised June 2023)
  • Case

Replika: Embodying AI

By: Shikhar Ghosh, Shweta Bagai and Marilyn Morgan Westner
Replika was a virtual AI companion that provided a way for people to process their emotions, build connections in a safe environment, and get through periods of loneliness. The chatbot fulfilled a user's need for a friend, romantic partner, or purely an emotional... View Details
Keywords: AI; AI and Machine Learning; Applications and Software; Human Needs; California
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Ghosh, Shikhar, Shweta Bagai, and Marilyn Morgan Westner. "Replika: Embodying AI." Harvard Business School Case 823-090, January 2023. (Revised June 2023.)
  • March 2018
  • Exercise

Does It Hurt To Ask?

By: Alison Wood Brooks
Does It Hurt To Ask? (DIHTA) is an interactive exercise that pairs students (in groups of two) for a brief, spontaneous, open-ended conversation during class. Each student is given instructions to ask many questions (as many as possible) or few questions (ideally zero)... View Details
Keywords: Interpersonal Communication; Communication Strategy; Perception; Information; Power and Influence
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Brooks, Alison Wood. "Does It Hurt To Ask?" Harvard Business School Exercise 918-037, March 2018.
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

the one between coordination and cooperation. Coordination—the ability to work together—involves the alignment of "hard" phenomena: activities, processes, and information. Most companies begin with this and simply assume that mandating shared tasks and View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 15 Sep 2022
  • Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

theory, known as the “strength of weak ties,” has been an influential principle in the business world and the practice of networking. Acquaintances, the thinking goes, are more likely to have information that you don’t already have access... View Details
Keywords: by Michael Blanding
  • 23 Apr 2012
  • Research & Ideas

How to Brand a Next-Generation Product

significant changes and improvements for each successive model. Even though participants had no information about the actual features of the products, participants predicted much greater change when the latest version was named MagiColor... View Details
Keywords: by Carmen Nobel
  • 01 Sep 2023
  • News

The Exchange: Where Ethics Meet Economics

negotiation. His latest book is Complicit: How We Enable the Unethical and How to Stop. Here, they talk about how the confluence of behavioral ethics and behavioral economics can help shape our understanding of these questions and inform... View Details
Keywords: Jen McFarland Flint; Information; Information
  • Web

Events - Business History

turbulent change. The sessions were moderated by HBS Professors Srikant Datar, Geoffrey Jones and Tarun Khanna. You can find more information on the conference website. Dec 5 05 Dec 2016 Business History Seminar Fraud: An American History... View Details
  • 12 Aug 2020
  • Research & Ideas

Why Investors Often Lose When They Sue Their Financial Adviser

them more aware of misdeeds.” During arbitration, claimants and brokerages rank their preferred arbitrators from a random Finra-generated list, striking ones that might side with the opposing party. Brokerages typically tap into vast troves of proprietary View Details
Keywords: by Danielle Kost; Financial Services
  • Web

Online Business Analytics Course | HBS Online

challenges and drive informed decision-making. 8 weeks 5 hours per week 5 modules Self-Paced with regular deadlines This course earns you a Certificate of Completion from HBS Online. What you earn . Overview Syllabus Enrollment Stories... View Details
  • 19 Jul 2017
  • Research & Ideas

Why Government 'Nudges' Motivate Good Citizen Behavior

to do, like save for retirement—which are both for the good of society and for their own good. Here’s an example. On the first day of a new job, the paperwork is coming at you fast and furious, including a packet of information about how... View Details
Keywords: by Michael Blanding
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