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  • 08 Jul 2014
  • First Look

First Look: July 8

Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235... View Details
Keywords: Carmen Nobel
  • 14 Nov 2017
  • First Look

New Research and Ideas: November 14, 2017

Benjamin Abstract—I present the institutions and incentives of online reviews, including attracting initial reviews, assuring truthful reviews of genuine experiences, and avoiding inflated or deceptive reviews. I also explore the View Details
Keywords: Carmen Nobel
  • 05 Nov 2009
  • Research & Ideas

A Market for Human Cadavers in All but Name?

entrepreneurial ventures handle more than 2,000 donations per year or 10 percent of the yearly volume of donations. D. A Glimpse into the Future? The competitive forces that may appear in this new "market" are poorly understood.... View Details
Keywords: by Michel Anteby; Health
  • 03 Jun 2008
  • First Look

First Look: June 3, 2008

require construction of broader coalitions of policymakers, place more constraints on executive decision making, and have more competitive selection processes. As a result, there are stronger political motivations for Vietnamese leaders... View Details
Keywords: Martha Lagace
  • 20 Jul 2015
  • Research & Ideas

Globalization Hasn’t Killed the Manufacturing Cluster

embedded in the local network while also having access to global markets. It bridges the two worlds, helping the cluster maintain its competitive advantage. In one Brenta firm, skilled workers translate international designers' sketches... View Details
Keywords: by Roberta Holland; Manufacturing; Apparel & Accessories; Fashion
  • 13 Mar 2014
  • Research & Ideas

Can We Get To Where We Need To Go?

those who care about the renewed, continued competitiveness of the United States," he told attendees who gathered recently at the national summit held at HBS, America on the Move: Transportation and Infrastructure for the 21st... View Details
Keywords: by Dina Gerdeman; Transportation; Air Transportation; Auto
  • 15 Feb 2000
  • Lessons from the Classroom

Delivering Information Services: A 30-Year Perspective

IPO in 1990 to a $10-billion company today, with a market value of close to $140 billion! I'm also doing research for a case on Drugstore.com, which is essentially a drug store "built" on the Internet. It's getting ready to launch even as we speak and... View Details
Keywords: by Staff
  • 31 Oct 2007
  • HBS Case

Climate Change Puts Heat on GMs

What is the responsibility of business regarding social issues? And how does that jibe with maximizing profits? In "UBS and Climate Change—Warming Up to Global Action?" Associate Professor Felix Oberholzer-Gee and Professor Forest Reinhardt present the... View Details
Keywords: by Julia Hanna; Energy; Utilities
  • 05 Dec 2013
  • Op-Ed

Encourage Breakthrough Health Care by Competing on Products Rather Than Patents

do with genes, molecular pathways, and targets should be made openly available, or at least not subject to exclusive licensing. Instead, we should encourage competition around the development of molecules that interfere with or enhance... View Details
Keywords: by Richard G. Hamermesh; Biotechnology; Health
  • 18 Sep 2007
  • Research & Ideas

How Brand China Can Succeed

is vital that, for 2008, all Chinese raise their game, not just in competitive sport but in commerce. It would be too bad if China is the largest medal winner in 2008 but remains an also-ran in business practices. Do you think China will... View Details
Keywords: by John Quelch
  • February 2018
  • Case

Amazon, Google, and Apple: Smart Speakers and the Battle for the Connected Home

By: Rajiv Lal and Scott Johnson
Amazon, Google, and Apple all offer their own smart speaker. The devices represent each firm's entry point into the connected home market. All three companies come into the space with their own strengths and weaknesses. Who will win? View Details
Keywords: Apple; Apple Inc.; Google; Amazon; Amazon.com; Google Home; Homepod; Echo; Smart Home; Connected Home; Voice; Artificial Intelligence; Machine Learning; Internet Of Things; Smart Speaker; Connected Speaker; Intelligent Assistants; Virtual Assistants; Voice Assistants; Alexa; Google Assistant; Siri; Technological Innovation; Disruptive Innovation; Competitive Strategy; Business Strategy; Adoption; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Applications and Software; Technology Adoption; Digital Platforms; Household; AI and Machine Learning; Electronics Industry; Technology Industry; United States
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  • May 2008 (Revised March 2010)
  • Supplement

Palm (D): Epilogue as of 2008

By: Ramon Casadesus-Masanell, Kevin Boudreau and Jordan Mitchell
This case series looks at three important inflection points in Palm's history that relate to decisions about its platform: when the company was debating whether to open its operating system (OS) for licensing to third-party hardware manufacturers; 2001, when the... View Details
Keywords: History; Decisions; Business Model; Technological Innovation; Value Creation; Digital Platforms; Rights; Competition
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  • November 2004 (Revised September 2019)
  • Background Note

The U.S. Health Club Industry in 2004

By: John R. Wells, Gabriel Ellsworth and Benjamin Weinstock
In 2004, the $16.8 billion U.S. health club industry continued its strong record of growth. There were almost 27,000 health clubs in the United States, up from 6,700 two decades earlier, and these clubs claimed 41 million members, over 14% of the U.S. population.... View Details
Keywords: Health Clubs; Fitness; Gyms; Chain; Weight Loss; Obesity; Exercise; Personal Training; Bally Total Fitness; 24 Hour Fitness; YMCA; Gold's Gym; Curves; Franchise; Franchising; Subscription; Promotional Sales; Promotions; Fixed Costs; Body; Accrual Accounting; Revenue Recognition; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Trends; Customers; Demographics; Age; Income; Private Equity; Financing and Loans; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Health; Nutrition; Business History; Employees; Retention; Human Capital; Working Conditions; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Markets; Demand and Consumers; Supply and Industry; Industry Growth; Industry Structures; Operations; Service Operations; Franchise Ownership; Private Ownership; Public Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Nonprofit Organizations; Welfare; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Consolidation; Corporate Strategy; Customization and Personalization; Expansion; Segmentation; Hardware; Health Industry; United States
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  • 15 Jul 2014
  • First Look

First Look: July 15

of inter-organizational relationships. In contrast, we build on research emphasizing potential drawbacks to examine how competitive exposure, enabled by powerful intermediaries, can inhibit innovation. We develop the concept of View Details
Keywords: Carmen Nobel
  • 04 Mar 2015
  • What Do You Think?

Can a Laissez-Faire Approach Fix Labor Market Inequality?

wage disparity, which is more a symptom than a cause of the larger problem. These discussions often elicit an observation that, in many developed economies, too many workers can't live on the money they make. For whatever reason—globalization of and View Details
Keywords: by James Heskett; Retail
  • 30 Jan 2006
  • Research & Ideas

Looking Behind Bad Decisions

the same amount, than to receive a higher amount when others would receive even more. Is this a product of hyper-competitiveness in society? A: The competitiveness of society plays some role. However, the bigger issue is that we often use... View Details
Keywords: by Manda Salls
  • 11 Mar 2001
  • Research & Ideas

Digital Designs on the Inner City

for the creation of jobs and wealth among urban families. Moderator Randall Pinkett of M.I.T. Laboratory Anne Habiby, executive vice president of the Initiative for a Competitive Inner City, a national nonprofit founded by HBS professor... View Details
Keywords: by Dina Gerdeman
  • 31 Oct 2004
  • Research & Ideas

Bypass Marketing: Are Docs Influenced?

advertising "informs" or "persuades" consumers is the subject of a long and ongoing stream of debate and research. The distinction matters since it can be shown that these two views give rise to quite different predictions about how advertising... View Details
Keywords: by Manda Salls
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

assets, as reflected by the level 3 fair value designation. Download the paper: http://www.hbs.edu/research/pdf/10-008.pdf Does Competition Favor Delegation? Author:Christian Alejandro Ruzzier Abstract This paper studies the consequences... View Details
Keywords: Martha Lagace
  • 11 May 2015
  • Research & Ideas

A Road Map to Fix America’s Transportation Infrastructure

Any highway commuter who has wasted hours stuck in traffic can see the cracks in the United States' transportation system, as can any airline passenger who has been stranded overnight in an airport. Yet while many agree that the need for infrastructure change is... View Details
Keywords: by Dina Gerdeman; Transportation

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