Publications

25 Apr 2024
News

Origin Stories

American Petroleum Institute. At Harvard and Harvard Business School, Hess learned the language of business and the languages of the countries where Hess did business, including Spanish, Arabic, and Farsi. “I had no idea at the time that... View Details

Web

Digital Innovation - Alumni

harnessing the latest technology to educate students, conduct real-world research and share impactful insights with practitioners worldwide, and provide lifelong learning to alumni. Reinventing the Future of Business As rapid... View Details

October 2021 (Revised June 2022)
Case

PittaRosso: Artificial Intelligence-Driven Pricing and Promotion

By: Ayelet Israeli

PittaRosso, a traditional Italian shoe retailer, is implementing an AI system to provide pricing and promotion recommendations. The system allows them to implement changes that would affect both the top of funnel and bottom of funnel activities for the company: once... View Details

Web

Tsedal Neeley | About

the "30% rule" outlining the minimum technology and change capabilities needed to succeed in a future driven by machine learning and AI. Remote Work Revolution: Succeeding from Anywhere highlights... View Details

01 Oct 1999
News

Banking on Success

forces (Navy) during the Vietnam War before attendingbusiness school. We were probably one of the last classes to have a high percentage of veterans. What is the most important thing you've learned about business since leaving HBS? It's... View Details

Keywords: Deborah E. Blagg

02 Mar 2016
News

David Moss is Rewriting History

power over state laws. You may have learned about the federal negative in an 11th-grade American history survey course that careened from the American Revolution to the Vietnam War in just 180 days. But it’s unlikely you View Details

Keywords: April White

01 Jun 2023
News

From Big Pharma to Startup

diagnosis and treatment with genomic sequencing and machine learning to solve antibiotic resistance Nix—develops biosensors that analyze electrochemical biomarkers to deliver health and wellness data to... View Details

Keywords: April White

14 Mar 2024
Blog Post

IFC India: SELCO - Last Mile Solar Powered Energy for Rural India

impact within the community is designed to build ecosystems that deliver quality livelihood, health, and energy services at the last mile. During our visit, we had the chance to see and learn about several of their solar powered... View Details

30 Oct 2017
Blog Post

How My Engineering and Manufacturing Background Prepared Me for an MBA

I graduated with a degree in Electrical Engineering in 2005 and started working in a chemical manufacturing plant that same year. On my first day on the job, with limited technical competence and organizational awareness, I was assigned to View Details

17 Apr 2019
Research & Ideas

How Managers Stifle Creativity

conducive work environment, is external. The internal components are: Expertise. People need expertise to be creative. So, to the extent that you can continue to learn not only in your primary domain, but in other, related domains, you'll... View Details

Keywords: by Danielle Kost

April 2022
Article

AI Insurance: How Liability Insurance Can Drive the Responsible Adoption of Artificial Intelligence in Health Care

By: Ariel Dora Stern, Avi Goldfarb, Timo Minssen and W. Nicholson Price II

Despite enthusiasm about the potential to apply artificial intelligence (AI) to medicine and health care delivery, adoption remains tepid, even for the most compelling technologies. In this article, the authors focus on one set of challenges to AI adoption: those... View Details

Keywords: Artificial Intelligence; Medicine; Health Care and Treatment; Legal Liability; Insurance; Technology Adoption; AI and Machine Learning

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05 Dec 2017
First Look

First Look at New Research and Ideas, December 5, 2017

methodologies such as machine learning. We highlight the importance of distinguishing between which customers are at risk and which should be targeted—as they are not necessarily the same customers. We identify trade-offs between reactive... View Details

Keywords: Sean Silverthorne

Web

Technology & Operations Management Awards & Honors - Faculty & Research

Serguei Netessine. Himabindu Lakkaraju : Honorable Mention for the Workshop on Trustworthy and Socially Responsible Machine Learning (TSRML) Outstanding Paper Award at the 2022 Conference on Neural... View Details

May 2022 (Revised June 2024)
Case

LOOP: Driving Change in Auto Insurance Pricing

By: Elie Ofek and Alicia Dadlani

John Henry and Carey Anne Nadeau, co-founders and co-CEOs of LOOP, an insurtech startup based in Austin, Texas, were on a mission to modernize the archaic $250 billion automobile insurance market. They sought to create equitably priced insurance by eliminating pricing... View Details

Keywords: AI and Machine Learning; Technological Innovation; Equality and Inequality; Prejudice and Bias; Growth and Development Strategy; Customer Relationship Management; Price; Insurance Industry; Financial Services Industry

01 Dec 2022
News

Action Plan: To the Letter

most of his career in travel and in private equity. In 2019, the private equity firm HGGC acquired Monotype for $825 million and recruited Chacko in 2021 to run it. At Monotype, he learned to view type differently—and he also helped the... View Details

Keywords: April White; design; typography; change management; leadership; Special Design Services; Professional Services

March 2023 (Revised March 2025)
Case

Accelerating AI Adoption in the U.S. Air Force

By: Maria P. Roche and Alexander Farrow

In August 2022, the Pentagon tasked U.S. Air Force Captain Victor Lopez to launch a new office for AFWERX, an Air Force innovation unit that leveraged commercial developers and military talent to acquire advanced technologies. This task was particularly arduous because... View Details

Keywords: Technological Innovation; Organizational Design; AI and Machine Learning; Adoption; Technology Adoption; United States

07 Aug 2013
What Do You Think?

Is There Still a Role for Judgment in Decision-Making?

contradictory to sound judgment. It only emphasizes it . Judgment is an encapsulation of all those elements data, facts, processes, etc that go into decisions from which we have learned in the past." Joe Schmid said: "Our... View Details

Keywords: by James Heskett

October 2021 (Revised September 2022)
Case

SmartOne: Building an AI Data Business

By: Karim R. Lakhani, Pippa Armerding, Gamze Yucaoglu and Fares Khrais

The case opens in August 2021, as Habib and Shahysta Hassim, husband and wife co-founders of the data labeling company SmartOne, contemplate the strategy of the high growth company. Between 2016 and 2021, SmartOne had kept doubling its size every two years and now,... View Details

Keywords: Artificial Intelligence; Data Labeling; Entrepreneurship; Strategy; Operations; Business Model; Growth Management; Growth and Development Strategy; AI and Machine Learning; Africa; Madagascar; Europe; France; United States