Reputation - Publications - Faculty & Research

04 Aug 2003
Research & Ideas

Shackleton: An Entrepreneur of Survival

"Entrepreneurship is the relentless pursuit of opportunity without regard to resources currently controlled." That's a great definition, and it was true of Shackleton when his objective was to walk across Antarctica. He had to pursue opportunity. He had no... View Details

Keywords: by Martha Lagace

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

to decide how. Your job is to make the desired outcomes clear. Outcomes are not just financial either–everything from the culture of your company, the reputation of your products and services, and your brand is for you to make clear. As a... View Details

Keywords: by Julia Austin

Web

Leadership Transitions | Baker Library | Bloomberg Center | Harvard Business School

culture of greater competitiveness in the investment banking business itself with the potential for increased algorithmic trading strategies, volume of business, and potential commissions. “Investment banking, which had historically built its View Details

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

four-drive ecosystem Acquire/Achieve On the organizational level this drive is usually met through the compensation and rewards system. Best practices include: Pay as well as competitors. There can be exceptions; the need to acquire applies to intangibles as well.... View Details

Keywords: by Boris Groysberg and Robin Abrahams

17 Dec 2020
News

Making Club History in Japan; Startup Accelerator Case Goes Virtual in Atlanta

networking, efforts to support innovation in Japanese business as well as community service and charitable works. “HBS has a great brand and reputation in Japan, and I hope we can make a difference with our initiatives around DEI,” says... View Details

Keywords: Margie Kelley

Web

Globalization - Faculty & Research

Business and Government Relations ; Creativity ; Reputation ; Social and Collaborative Networks ; Civil Society or Community ; Social Issues ; Poverty ; Strategy ; Construction Industry ; Education Industry ; Energy Industry ; Industrial... View Details

01 Oct 1997
News

W. Hall Wendel, Jr.

vehicles and personal watercraft. Next spring, Polaris will add "Victory" motorcycles to its product line. Polaris has also earned a reputation as a solid corporate citizen; last spring, for example, it provided utility vehicles to... View Details

Keywords: James E. Aisner; mountain; adventure; climbing

01 Jun 2023
News

Curb Appeal

announcement. But the rats don’t run the city; we do.”—went viral, cementing her reputation as “the rat lady” among her fellow citizens. “I don’t expect everyone to change their behavior overnight,” Tisch concedes. “But it’s something... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government

19 Apr 2004
Research & Ideas

Birth of the American Salesman

pots and pans and numerous other items, became chairman of Alcoa. Edward Prizer, who became president of Vacuum Oil in 1918, made his reputation by organizing the firm's domestic and foreign sales operations. Clarence Mott Woolley,... View Details

Keywords: by Laura Linard

17 Jan 2023
Cold Call Podcast

Nestlé’s KitKat Diplomacy: Neutrality vs. Shared Value

Keywords: Re: Geoffrey G. Jones; Consumer Products

21 Aug 2013
Research & Ideas

What Went Wrong at J.C. Penney?

vendors to carry out the store-within-a-store concept. If cash is in short supply, they're worried about getting paid, not to mention their concern about the diminished reputation of the overarching brand. Finally, the corporate... View Details

Keywords: by Jim Aisner; Retail

01 Sep 2023
News

Made in Italy

HBS faculty members and students visited Lamborghini’s headquarters in Bologna during the immersion to learn how the company became experts in electric car technology. Photo courtesy Lamborghini IMMERSIVE FIELD COURSES OFFERED AS ELECTIVES IN 2023 Denmark and... View Details

Keywords: April White

01 Dec 2019
News

Remix

wasn’t behaving inappropriately—Simmons acted like her champion. She held out hope that if she established enough of a professional reputation she could jump categories, from sexual object to respected colleague. The Show’s soundtrack was... View Details

Keywords: Jen McFarland Flint; photographed by Chris Sorensen; #MeToo; DefJam; Arts, Entertainment

24 Oct 2011
Research & Ideas

The Yelp Factor: Are Consumer Reviews Good for Business?

Professor Michael Luca set to find out exactly by how much, and identify winners and losers in the process. "I have always been interested in how companies form their reputations, not only restaurants and hotels but also schools and doctors," says Luca. How... View Details

Keywords: by Michael Blanding; Food & Beverage

18 Dec 2013
HBS Case

Lessons from the Lance Armstrong Cheating Scandal

Cyclist Lance Armstrong overcame incredible personal adversity to reach the highest levels of success. Then, just as spectacularly, he fell from grace in a public scandal that destroyed not only his reputation, but also the reputations of... View Details

Keywords: by Michael Blanding; Sports

Web

Hawes Hall | About

executive, and industry leader, Hawes established a remarkable record of success while maintaining a reputation for character and integrity. In 1972, he founded Insurance Investment Associates, which became the country’s leading M&A... View Details

22 Apr 2019
Research & Ideas

Why Salespeople Struggle at Leading

hoarders, who hold back their hardest workers from moving on. “Many of the best people are ambitious, and if they feel blocked from advancing, they’ll leave to look for respect and status,” Cespedes says. “The best sales leaders are what I call talent magnets; they... View Details

Keywords: by Dina Gerdeman

20 Feb 2020
Op-Ed

Love in the Office Is Wonderful. Except for CEOs.

its inappropriateness—by noting that if they had taken definitive action when those concerns were first expressed, "much, if not all, of the damage would have been averted." Key employees worried about the scarring effect on the organization’s View Details

Keywords: by Regina Herzlinger

May 2017 (Revised March 2018)
Case

David Dao on United Airlines

By: Benjamin Edelman and Jenny Sanford

In widely circulated videos, United staff and Chicago security forcibly remove a passenger from his paid seat on an aircraft, injuring him severely. United leadership must decide how to respond to public outcry. View Details

Keywords: Crisis Management; Service Operations; Air Transportation; Contracts; Reputation; Air Transportation Industry; Chicago

Citation

Educators

Purchase

09 Oct 2001
Research & Ideas

Driven: How Human Nature Shapes Organizations

identity and reputation from unjust attacks. And the firm as a whole needs a similar defensive capacity for its dealings with hostile competitive firms, community groups, or governmental agencies. The defending and learning drives can... View Details

Keywords: by Paul Lawrence & Nitin Nohria

Publications