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Show Results For
- All HBS Web
(1,047)
- News (342)
- Research (612)
- Events (1)
- Multimedia (7)
- Faculty Publications (339)
- 14 Feb 2011
- Research & Ideas
Clay Christensen’s Milkshake Marketing
market should be organized." Furthermore, it's difficult for product developers to break the mold when many of their customers organize their store shelves around traditional marketing metrics. Christensen gives the example of a company... View Details
- 05 Jul 2023
- HBS Case
What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment
Ron Johnson as chief executive officer of JCPenney. Johnson joined from Target and previously worked for Apple, where he’s credited with developing the Apple Store concept. “The trap is when you rely too heavily on one orientation, the... View Details
Keywords: by Ben Rand
- August 2024
- Case
Cristina Ventura: The Career of a Catalyst
By: Linda A. Hill, Allison J. Wigen and Ruth Page
This multimedia case follows the career of Chief Catalyst Officer for the Lane Crawford Joyce Group (LCJG), Cristina Ventura. After beginning her career in luxury in Europe and Asia, Ventura was recruited in 2011 to open Apple’s flagship stores in Hong Kong and South... View Details
Keywords: Innovation Leadership; Innovation Strategy; Technological Innovation; Leadership Style; Leading Change; Entrepreneurship; Luxury; Family Business; Personal Development and Career; Retail Industry; Retail Industry; Retail Industry; Asia; China; Hong Kong
Hill, Linda A., Allison J. Wigen, and Ruth Page. "Cristina Ventura: The Career of a Catalyst." Harvard Business School Multimedia/Video Case 425-708, August 2024.
- 01 May 2018
- First Look
First Look at New Research and Ideas, May 1, 2018
largest organized chai retailer. It has missed its target for retail store openings by approximately 25%, goals that are very important to its investors who are also board members. However, it has developed... View Details
Keywords: Sean Silverthorne
- 09 Mar 2009
- Research & Ideas
How to Revive Health-Care Innovation
networks arise, disrupting the old. Hence, disruptive business models such as value-adding process clinics, retail clinics, and facilitated networks must be married with disruptive innovations in insurance and reimbursement in order to... View Details
- May 2024 (Revised February 2025)
- Case
Lowe's: Improving the Total Home Strategy
By: Elie Ofek, K. Shelette Stewart and Alicia Dadlani
In 2023, Marvin Ellison, CEO of Lowe’s, contemplated enhancements to the company’s Total Home Strategy to accelerate performance and grow market share. In the last five years since becoming CEO, Ellison had championed a turnaround of the company, completing a... View Details
Keywords: Growth and Development Strategy; E-commerce; Competition; Brands and Branding; Business Strategy; Retail Industry; United States; North Carolina
Ofek, Elie, K. Shelette Stewart, and Alicia Dadlani. "Lowe's: Improving the Total Home Strategy." Harvard Business School Case 524-054, May 2024. (Revised February 2025.)
- 27 Feb 2023
- Research & Ideas
How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards
lines or difficulty in finding a store employee for help. Retail operations: An oxymoron The paper adds granularity to Raman's three decades of research into operations management, which includes a focus on... View Details
- 03 Mar 2023
- Research & Ideas
When Showing Know-How Backfires for Women Managers
combination of observations, interviews, and archival data in The Task Bind: Explaining Gender Differences in Managerial Tasks and Performance, recently published in Administrative Science Quarterly, to analyze 80 retail grocery View Details
- 20 Nov 2012
- First Look
First Look: November 20
Movement to Reduce Obesity in Texas Jose B. Alvarez, Jason Riis, and Walter J. SalmonHarvard Business School Case 512-034 In January 2012, H-E-B Grocery Co., a private retail chain with stores located in... View Details
Keywords: Sean Silverthorne
- 07 Jul 2019
- HBS Case
Walmart's Workforce of the Future
Any discussion of the future of retail—or how we work—has to include Walmart. As of 2017, 90 percent of the US population lived within 10 miles of a Walmart store; with 11,766 locations worldwide and $514 billion in annual revenues, the discount View Details
- 01 Dec 2023
- News
Rounding the Bend
textiles from retailers and municipalities across Europe. The company operates facilities in Germany, where garments are sorted with a combination of automation and manual tech, so that the useful life of each piece can be extended. About... View Details
- Web
Placement - Doctoral
(Chair), Ryan W. Buell , and Jordan Tong Caleb Kwon Technology & Operations Management, 2024 Placement: University of Texas at Austin, McCombs School of Business, Information, Risk and Operations Management Department Dissertation: Essays on Labor Productivity in View Details
- Web
Technology & Operations Management - Faculty & Research
with suppliers to develop natural materials including wool and sugarcane to substitute for conventional petroleum-based materials and leather. The case is set in 2021, when Allbirds was extending its product range into apparel and expanding beyond its online View Details
- 25 Jun 2024
- Research & Ideas
Rapport: The Hidden Advantage That Women Managers Bring to Teams
(worldwide), but service industries like food and retail in this part of the world are great examples, and they occupy very large proportions of the labor force. The findings here apply to a lot of workers,” Tamayo says. Rather than hire... View Details
- 07 Jul 2022
- HBS Case
How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)
and in retail chains with lots and lots of stores, they use what are called co-packers, third-party factories, that will make ice cream to your specifications. That was always an option for Ample Hills.” Hiring a co-packer would have... View Details
Keywords: by Pamela Reynolds
- November 2011
- Case
WrapItUp: Developing a New Compensation Plan
By: W. Earl Sasser Jr. and Rachel Shelton
A restaurant chain based in California offers made-to-order sandwich wraps using fresh, healthy ingredients. The founders of the company take a very active role in day-to-day business and tightly control every aspect of the restaurant operation from hiring store... View Details
Keywords: Empowerment; Middle Management; Human Resource Management; Compensation; Incentives; Motivation; Motivation and Incentives; Change Management; Business Growth and Maturation; Service Delivery; Entrepreneurship; Employees; Compensation and Benefits; Retail Industry; Retail Industry; Retail Industry; California
Sasser, W. Earl, Jr., and Rachel Shelton. "WrapItUp: Developing a New Compensation Plan." Harvard Business School Brief Case 114-362, November 2011.
- 13 Jul 2016
- HBS Case
How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers
scouring craft fairs across the country to identify the best vendors at each, and pitching them on opening up an online store on the site. “They first brought their customers, and then they brought other artisans who followed the... View Details
- 11 Jul 2006
- First Look
First Look: July 11, 2006
of $27.3 billion, Richfield, Minnesota-based Best Buy Co., Inc., was the leading retailer of consumer electronics, home-office products, and related services in North America. Its operations included the distinct View Details
Keywords: Sean Silverthorne
- 27 Sep 2018
- Research & Ideas
Religion in the Workplace: What Managers Need to Know
communicated so people on the front line don’t have to decide how to work through these issues and make things up in the moment.” Muslim headscarf meets retailer’s dress code Sporting goods retailer Abercrombie & Fitch, founded in... View Details
- 20 May 2014
- First Look
First Look: May 20
aimed at curbing the entry of large retail stores have been introduced in many countries to protect independent retailers. Analyzing a planning reform launched in the United Kingdom in the 1990s, I show that... View Details
Keywords: Sean Silverthorne