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    Case: Governing PG&E

    The five commissioners of the California Public Utilities Commission (CPUC) listened intently at a public forum in April 2019 as PG&E Corporation's out-going chairman Richard Kelly described the company's proposed new board. PG&E, which provided... View Details
    • 15 Jul 2020
    • Blog Post

    From Teacher to Student: The Important Ways HBS Professors Showed Me How to Lead

    Before coming to Harvard Business School, I spent four years working in the education sector, designing learning experiences that I hoped would be powerful and transformational for my students. It was strange finally being in the... View Details
    • March 22, 2012
    • Article

    Global Team Leaders Must Deliberately Create 'Moments'

    By: Tsedal Neeley
    Global teams face the challenge of having to operate with limited face-to-face contact and across vast distances, time zones, language backgrounds, and contexts, as well as cultural differences. In turn, these differences generate disruptions to team cohesion and top... View Details
    Keywords: Global Range; Groups and Teams; Management Practices and Processes
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    • August 2023
    • Article

    Status and Mortality: Is There a Whitehall Effect in the United States?

    By: Tom Nicholas
    The influential Whitehall studies found that top-ranking civil servants in Britain experienced lower mortality than civil servants below them in the organizational hierarchy due to differential exposure to workplace stress. I test for a Whitehall effect in the United... View Details
    Keywords: Mortality; Status; Working Conditions; Rank and Position; Welfare; Well-being; Health
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    • 05 Nov 2021
    • Op-Ed

    Is the Business World Finally Ready for the Wisdom of Shibusawa?

    Eiichi Shibusawa continues to gain influence in Japan—even though he died almost a century ago. Japan’s government announced earlier this year that the 19th century business leader would be the face on 10,000 yen ($90) bank notes—the highest value denomination in... View Details
    Keywords: by Geoffrey Jones and Rei Morimoto; Financial Services; Retail
    • 02 Aug 2022
    • Research & Ideas

    6 Strategies for Building Socially Responsible—and Profitable—Companies

    A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details
    Keywords: by Lane Lambert
    • January 2020 (Revised December 2024)
    • Case

    Governing PG&E

    By: Lynn S. Paine and Will Hurwitz
    The five commissioners of the California Public Utilities Commission (CPUC) listened intently at a public forum in April 2019 as PG&E Corporation’s out-going chairman Richard Kelly described the company’s proposed new board. PG&E, which provided electricity and natural... View Details
    Keywords: Bankruptcy; Board Of Directors; Board Dynamics; Business Ethics; Business Model Innovation; Corporate Boards; Energy Efficiency; Environmental And Social Sustainability; Government And Business; Hedge Funds; Institutional Investors; Legal Aspects Of Business; Regulated Monopolies; Regulation; Shareholders; Stakeholder Management; Strategy And Execution; Utilities; Insolvency and Bankruptcy; Governing and Advisory Boards; Ethics; Capital Structure; Climate Change; Corporate Accountability; Corporate Governance; Environmental Sustainability; Executive Compensation; Leadership; Management; Safety; Business and Government Relations; Energy Industry; Utilities Industry; California; United States
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      Deborah M. Winshel

      Deborah Winshel is a Senior Lecturer in the General Management Unit of Harvard Business School.  She teaches several MBA required courses: Leadership and Organizational Behavior (LEAD), Leadership and Corporate Accountability and the Field Immersion course (2025 in... View Details

        Suraj Srinivasan

        Suraj Srinivasan is the Philip J. Stomberg Professor of Business Administration, a member of the Accounting and Management faculty unit, and chair of the View Details

        Keywords: accounting industry; financial services
        • 19 Feb 2013
        • First Look

        First Look: Feb. 19

        in particular and its impact on perinatal indicators and outcomes. Purchase this case:http://hbr.org/search/712495-PDF-ENG Colbún and the Future of Chile's Power Reinhardt, Forest, and Shon R. HiattHarvard Business School Case 713-047... View Details
        Keywords: Sean Silverthorne

          Roy D. Shapiro

          Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

          • August 2017 (Revised November 2017)
          • Case

          Accounting for Political Risk at AES

          By: Gerardo Pérez Cavazos and Suraj Srinivasan
          As a global energy generating company, AES frequently faces challenges from political changes and instability. This is exacerbated by the fact that in many instances AES' primary customer is the government, which is also in charge of law-making. For example, AES'... View Details
          Keywords: Political Risk; Asset Impairment; Risk Factors; Fair Value; Fair Value Accounting; Financial Reporting; Financial Statements; Energy Industry; Bulgaria; Dominican Republic; United States; Venezuela
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          • 2008
          • Book

          Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

          By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
          Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details
          Keywords: Customer Satisfaction; Organizational Change and Adaptation; Customer Ownership; Employee Ownership; Competitive Advantage; Value Creation
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          • July 1993
          • Case

          ABB Deutschland (Abridged)

          By: Christopher A. Bartlett
          Focuses in detail on implementing a corporate restructuring program in ABB's German subsidiary. Special attention is given to Germany's unique form of industrial governance. Two major problem areas--power plants and power transformers--are described in detail. ABB's... View Details
          Keywords: Restructuring; Energy Generation; Corporate Governance; Factories, Labs, and Plants; Salesforce Management; Policy; Organizational Culture; Energy Industry; Germany
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          • January 1997 (Revised June 1997)
          • Case

          Southwire: Beyond 2000

          By: F. Warren McFarlan and Melissa Dailey
          Southwire, based in Carrollton, GA, was the leading producer of aluminum and copper rod, wire, and cable for the transmission and distribution of electricity. In one decade, CEO Roy Richards, Jr. grew annual sales from $500 million in 1985 to $1.9 billion in 1995, an... View Details
          Keywords: Leading Change; Growth Management; Competitive Strategy; Global Strategy; Manufacturing Industry
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            Ashish Nanda

            Ashish Nanda is Senior Lecturer and C. Roland Christensen Distinguished Management Educator at Harvard Business School. From 2018 to 2021, he was course head for the MBA Required Curriculum course in Strategy. Beginning in 2022, he is teaching an MBA Elective... View Details

            Keywords: accounting industry; advertising; asset management; banking; brokerage; consulting; e-commerce industry; education industry; executive search; financial services; information technology industry; internet; investment banking industry; legal services; management consulting; professional services; real estate; service industry; sports; tourism
            • 2016
            • Book

            Competing Against Luck: The Story of Innovation and Customer Choice

            By: Clayton M. Christensen, Taddy Hall, Karen Dillon and David S. Duncan
            The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and services that customers want to buy and are willing to purchase at a premium price.... View Details
            Keywords: Disruptive Innovation; Consumer Behavior
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            • Article

            Guilt Enhances the Sense of Control and Drives Risky Judgments

            By: Maryam Kouchaki, Christopher Oveis and F. Gino
            The present studies investigate the hypothesis that guilt influences risk-taking by enhancing one's sense of control. Across multiple inductions of guilt, we demonstrate that experimentally induced guilt enhances optimism about risks for the self (Study 1), preferences... View Details
            Keywords: Risk and Uncertainty; Behavior; Emotions
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            • September 2017
            • Case

            Sensing (and Monetizing) Happiness at Hitachi

            By: Ethan Bernstein and Stephanie Marton
            Inspired by research linking happiness and productivity, Hitachi had invested in developing new “people analytics” technologies to help companies increase employee happiness. Hitachi had begun manufacturing high-tech badges that quantify a wearer’s activity patterns.... View Details
            Keywords: People Analytics; Japan; Sociometers; Wearables; Interpersonal Communication; Human Resources; Happiness; Technology Industry; Japan
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            • July 24, 2013
            • Article

            Family Business: How to Spot a Patriarch Problem

            By: Josh Baron and Rob Lachenauer
            In this article, the authors discuss the concept of a "problem patriarch" in family businesses, using the example of Carl, a successful leader who undermined the talent he hired. Carl started a struggling $10 million automotive parts distributor and turned it into a $2... View Details
            Keywords: Leadership Style; Family Business; Transition
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