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  • March 22, 2012
  • Article

Global Team Leaders Must Deliberately Create 'Moments'

By: Tsedal Neeley
Global teams face the challenge of having to operate with limited face-to-face contact and across vast distances, time zones, language backgrounds, and contexts, as well as cultural differences. In turn, these differences generate disruptions to team cohesion and top... View Details
Keywords: Global Range; Groups and Teams; Management Practices and Processes
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  • 24 Sep 2014
  • Op-Ed

We Need a Miracle. New Nuclear Might Provide it.

On September 4, the US Energy Information Agency (EIA) published its 2014 International Energy Outlook. Earlier this year, the International Energy Agency (IEA) released its latest World Energy Investment Outlook. Both watchdogs tell us the same story. Energy... View Details
Keywords: by Joseph Lassiter; Energy; Utilities
  • January 2020 (Revised December 2024)
  • Case

Governing PG&E

By: Lynn S. Paine and Will Hurwitz
The five commissioners of the California Public Utilities Commission (CPUC) listened intently at a public forum in April 2019 as PG&E Corporation’s out-going chairman Richard Kelly described the company’s proposed new board. PG&E, which provided electricity and natural... View Details
Keywords: Bankruptcy; Board Of Directors; Board Dynamics; Business Ethics; Business Model Innovation; Corporate Boards; Energy Efficiency; Environmental And Social Sustainability; Government And Business; Hedge Funds; Institutional Investors; Legal Aspects Of Business; Regulated Monopolies; Regulation; Shareholders; Stakeholder Management; Strategy And Execution; Utilities; Insolvency and Bankruptcy; Governing and Advisory Boards; Ethics; Capital Structure; Climate Change; Corporate Accountability; Corporate Governance; Environmental Sustainability; Executive Compensation; Leadership; Management; Safety; Business and Government Relations; Energy Industry; Utilities Industry; California; United States
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  • August 2023
  • Article

Status and Mortality: Is There a Whitehall Effect in the United States?

By: Tom Nicholas
The influential Whitehall studies found that top-ranking civil servants in Britain experienced lower mortality than civil servants below them in the organizational hierarchy due to differential exposure to workplace stress. I test for a Whitehall effect in the United... View Details
Keywords: Mortality; Status; Working Conditions; Rank and Position; Welfare; Well-being; Health
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    Roy D. Shapiro

    Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

    • 19 Feb 2013
    • First Look

    First Look: Feb. 19

    in particular and its impact on perinatal indicators and outcomes. Purchase this case:http://hbr.org/search/712495-PDF-ENG Colbún and the Future of Chile's Power Reinhardt, Forest, and Shon R. HiattHarvard Business School Case 713-047... View Details
    Keywords: Sean Silverthorne

      Deborah M. Winshel

      Deborah Winshel is a Senior Lecturer in the General Management Unit of Harvard Business School.  She teaches several MBA required courses: Leadership and Organizational Behavior (LEAD), Leadership and Corporate Accountability and the Field Immersion course (2025 in... View Details

      • 28 Feb 2023
      • Blog Post

      Celebrating Socioeconomic Diversity and Inclusion at HBS (Part 1)

      The week of February 27 to March 3 is the inaugural Socioeconomic Inclusion (SEI) Week. HBS will be participating in events that highlight and celebrate socioeconomic diversity and inclusion on campus. This week is a powerful reminder of... View Details

        Suraj Srinivasan

        Suraj Srinivasan is the Philip J. Stomberg Professor of Business Administration, a member of the Accounting and Management faculty unit, and chair of the View Details

        Keywords: accounting industry; financial services
        • 2008
        • Book

        Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

        By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
        Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details
        Keywords: Customer Satisfaction; Organizational Change and Adaptation; Customer Ownership; Employee Ownership; Competitive Advantage; Value Creation
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        • Aug 04 2015
        • Testimonial

        Growing Through a World of Business Perspectives

        • August 2017 (Revised November 2017)
        • Case

        Accounting for Political Risk at AES

        By: Gerardo Pérez Cavazos and Suraj Srinivasan
        As a global energy generating company, AES frequently faces challenges from political changes and instability. This is exacerbated by the fact that in many instances AES' primary customer is the government, which is also in charge of law-making. For example, AES'... View Details
        Keywords: Political Risk; Asset Impairment; Risk Factors; Fair Value; Fair Value Accounting; Financial Reporting; Financial Statements; Energy Industry; Bulgaria; Dominican Republic; United States; Venezuela
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        • January 1997 (Revised June 1997)
        • Case

        Southwire: Beyond 2000

        By: F. Warren McFarlan and Melissa Dailey
        Southwire, based in Carrollton, GA, was the leading producer of aluminum and copper rod, wire, and cable for the transmission and distribution of electricity. In one decade, CEO Roy Richards, Jr. grew annual sales from $500 million in 1985 to $1.9 billion in 1995, an... View Details
        Keywords: Leading Change; Growth Management; Competitive Strategy; Global Strategy; Manufacturing Industry
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        • 02 Aug 2022
        • Research & Ideas

        6 Strategies for Building Socially Responsible—and Profitable—Companies

        A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details
        Keywords: by Lane Lambert
        • July 1993
        • Case

        ABB Deutschland (Abridged)

        By: Christopher A. Bartlett
        Focuses in detail on implementing a corporate restructuring program in ABB's German subsidiary. Special attention is given to Germany's unique form of industrial governance. Two major problem areas--power plants and power transformers--are described in detail. ABB's... View Details
        Keywords: Restructuring; Energy Generation; Corporate Governance; Factories, Labs, and Plants; Salesforce Management; Policy; Organizational Culture; Energy Industry; Germany
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          Ashish Nanda

          Ashish Nanda is Senior Lecturer and C. Roland Christensen Distinguished Management Educator at Harvard Business School. From 2018 to 2021, he was course head for the MBA Required Curriculum course in Strategy. Beginning in 2022, he is teaching an MBA Elective... View Details

          Keywords: accounting industry; advertising; asset management; banking; brokerage; consulting; e-commerce industry; education industry; executive search; financial services; information technology industry; internet; investment banking industry; legal services; management consulting; professional services; real estate; service industry; sports; tourism
          • 05 Nov 2021
          • Op-Ed

          Is the Business World Finally Ready for the Wisdom of Shibusawa?

          Eiichi Shibusawa continues to gain influence in Japan—even though he died almost a century ago. Japan’s government announced earlier this year that the 19th century business leader would be the face on 10,000 yen ($90) bank notes—the highest value denomination in... View Details
          Keywords: by Geoffrey Jones and Rei Morimoto; Financial Services; Retail
          • 2016
          • Book

          Competing Against Luck: The Story of Innovation and Customer Choice

          By: Clayton M. Christensen, Taddy Hall, Karen Dillon and David S. Duncan
          The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and services that customers want to buy and are willing to purchase at a premium price.... View Details
          Keywords: Disruptive Innovation; Consumer Behavior
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          • September 2017
          • Case

          Sensing (and Monetizing) Happiness at Hitachi

          By: Ethan Bernstein and Stephanie Marton
          Inspired by research linking happiness and productivity, Hitachi had invested in developing new “people analytics” technologies to help companies increase employee happiness. Hitachi had begun manufacturing high-tech badges that quantify a wearer’s activity patterns.... View Details
          Keywords: People Analytics; Japan; Sociometers; Wearables; Interpersonal Communication; Human Resources; Happiness; Technology Industry; Japan
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          • July 24, 2013
          • Article

          Family Business: How to Spot a Patriarch Problem

          By: Josh Baron and Rob Lachenauer
          In this article, the authors discuss the concept of a "problem patriarch" in family businesses, using the example of Carl, a successful leader who undermined the talent he hired. Carl started a struggling $10 million automotive parts distributor and turned it into a $2... View Details
          Keywords: Leadership Style; Family Business; Transition
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