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  • 26 Mar 2024
  • Research & Ideas

How Humans Outshine AI in Adapting to Change

a player’s keypress. To complete the game, the player—human or machine—had to navigate the digital self to a goal using four moves: up, down, right, or left. Human players used arrow keys. Each of the game versions interfered with the... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • 02 Jun 2009
  • First Look

First Look: June 2, 2009

  Working PapersTruth in Giving: Experimental Evidence on the Welfare Effects of Informed Giving to the Poor Authors:Christina Fong and Felix Oberholzer-Gee Abstract It is often difficult for donors to predict the value of charitable... View Details
Keywords: Martha Lagace
  • Web

Lifelong Learning - Alumni

Career Management Climate Change Diversity and Inclusion Economy, Government Entrepreneurship Finance and Operations Governance and Boards Happiness, Purpose and Meaning Health Care Management and Leadership Marketing and Communications Navigating View Details
  • 13 Apr 2016
  • Research Event

What Does 'Diversity' Really Mean?

'diversity' really mean? Keynote speaker Anna Holmes—founder of Jezebel.com, columnist for the New York Times Sunday Book Review, and editorial director of the digital company Fusion—recalled an event from a decade ago, while she was... View Details
Keywords: by Dina Gerdeman
  • 02 Jan 2007
  • Research & Ideas

Most Popular Articles of 2006

In the six-year history of Harvard Business School's Working Knowledge, some types of articles have always been popular with our readers. Want to generate a lot of reader buzz? Then write about negotiation strategy, managing IT,... View Details
Keywords: by Sean Silverthorne
  • Web

Great American Business Leaders of the 20th Century - Leadership

O'Neill Alcoa, 1987–1999 Anthony J. F. O'Reilly H. J. Heinz Company, 1979–1998 Adolph S. Ochs New York Times, 1896–1935 David M. Ogilvy Ogilvy & Mather Worldwide, 1954–1975 Ransom E. Olds Reo Motor Car Company, 1904–1915 Kenneth H. Olsen View Details
  • Web

Accounting & Management - Faculty & Research

promote a trusted insider, or become the first in the company’s history to recommend to the board appoint a non-family CEO? Keywords: AI ; Artificial Intelligence ; Digitalization ; Digital ; Family Firms ;... View Details
  • 02 Jan 2008
  • Research & Ideas

Most Popular Stories 2007

messages I received were that if leadership involves control, it is only over setting an organization's course and priorities." HBS Cases: How Wikipedia Works (or Doesn't) For HBS professor Andrew McAfee, Wikipedia is a surprisingly... View Details
Keywords: by Sean Silverthorne
  • Web

Program Requirements - Doctoral

requirements (Empirical Emphasis) : Introductory Applied Probability Introductory Applied Econometrics Intermediate Applied Econometrics Applied Econometrics for Research in Management Additional Courses (7 courses) Innovation Track requirements : Empirical Studies of... View Details
  • April 2021
  • Case

Transforming BlackBerry: From Smartphones to Software

By: Ranjay Gulati and Nicole Tempest Keller
On the verge of failure, BlackBerry brought in John Chen as CEO in 2013 to orchestrate a bold turnaround of the company. Once an iconic leader in the smartphone market, BlackBerry was best known for its tactile QWERTY keyboard, strong security, and a focus on business... View Details
Keywords: Pivot; Managing Change; Turnaround; Smartphone; Change Management; Leading Change; Transformation; Organizational Change and Adaptation; Digital Platforms; Change; Information Infrastructure; Applications and Software; Competitive Strategy; Cybersecurity; Technology Industry; Transportation Industry; Canada
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  • 26 Sep 2019
  • Research & Ideas

What Can the World’s Largest Refugee Camp Teach Us About the Meaning of Work?

whether we value one another as human beings.” About the Author Danielle Kost is the senior editor of Harvard Business School Working Knowledge. HBS Digital Media Producer Amelia Kunhardt produced the video... View Details
Keywords: by Danielle Kost
  • 13 Jul 2016
  • HBS Case

How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers

the cheap,” says Teixeira—adding that digital marketing also makes it easy for companies to rapidly iterate its advertising message, tweaking it to figure out what works best. “Only after passing the... View Details
Keywords: by Michael Blanding; Retail; Service; Transportation
  • 10 Mar 2021
  • Blog Post

COVID Killed the Traditional Workplace

changes ranging from the greater use of remote work and a permanent reduction in business travel to the accelerated adoption of digital technology as the most important changes spurred by the pandemic. I... View Details
Keywords: All Industries
  • 12 Sep 2023
  • Book

Successful, But Still Feel Empty? A Happiness Scholar and Oprah Have Advice for You

Purpose in the Second Half of Life. The media mogul invited him to be on her podcast; that led to an intense weekend brainstorming session at Winfrey’s home where they hashed out the main idea for the new book: To bring Brooks’ MBA class on happiness to everyone.... View Details
Keywords: by Avery Forman
  • 22 Jan 2018
  • Blog Post

"Luxury, Technology, Integration"

The above title was my answer when I was asked earlier this fall to sum up my experience in Milan in three words, working as an MBA intern within the office of the CEO of the YOOX Net-A-Porter (YNAP) Group. In a world where technology and... View Details
Keywords: Consumer Products / Retail
  • 13 Mar 2019
  • HBS Seminar

Abhishek Nagaraj, University of California Berkeley Haas School of Business

  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
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  • 17 Aug 2023
  • Research & Ideas

‘Not a Bunch of Weirdos’: Why Mainstream Investors Buy Crypto

because they are not subject to the decisions of a government or central bank, and feature a limited supply schedule that make Bitcoin resemble digital gold. Investors often don’t stick with crypto for the long haul. Investors seem more... View Details
Keywords: by Ben Rand
  • September 1996 (Revised April 1997)
  • Case

GO Corporation

By: Josh Lerner, Thomas J. Kosnik, Tarek AbuZayyad and Paul C. Yang
GO faces a crisis in March 1991 when Microsoft announces the introduction of a competing operating system for pen-based computers. GO's managers must work with its venture financers, Kleiner Perkins, to redesign its financing, alliance, and product development... View Details
Keywords: Value Creation; Digital Platforms; Competition; Private Equity; Adaptation; Crisis Management; Information Technology Industry; Computer Industry
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  • 01 Dec 2021
  • What Do You Think?

How Will the Metaverse Affect Productivity?

described the Metaverse as “alternate digital realities where people work, play, and socialize.” That reminds us of the things that were promised us by futurists at the time of the development of the internet, many of which have exceeded... View Details
Keywords: by James Heskett