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Show Results For
- All HBS Web
(1,116)
- News (195)
- Research (748)
- Events (8)
- Multimedia (18)
- Faculty Publications (495)
- July 2020 (Revised January 2021)
- Case
Rosalind Fox at John Deere
By: Anthony Mayo and Olivia Hull
Rosalind Fox, the factory manager at John Deere’s Des Moines, Iowa plant, has improved the financial standing of the factory in the three years she’s been at its helm. But employee engagement scores—which measured employees’ satisfaction with working conditions and... View Details
Keywords: Agribusiness; Change Management; Experience and Expertise; Talent and Talent Management; Diversity; Gender; Race; Engineering; Geographic Location; Globalized Markets and Industries; Leadership Development; Leadership Style; Leading Change; Management Style; Management Teams; Organizational Culture; Personal Development and Career; Prejudice and Bias; Power and Influence; Status and Position; Trust; Agriculture and Agribusiness Industry; United States
Mayo, Anthony, and Olivia Hull. "Rosalind Fox at John Deere." Harvard Business School Case 421-011, July 2020. (Revised January 2021.)
- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
Misconduct? How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels Identify Great Customers from Their First Purchase Related reading from the Working Knowledge Archives The Yelp Factor: Are Consumer Reviews Good for... View Details
- 10 Feb 2023
- Research & Ideas
COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated
exploring ways to leverage social media to have a positive social impact. You Might Also Like: Why We Still Need Twitter: How Social Media Holds Companies Accountable Addressing Racial Discrimination on Airbnb When Design Enables Discrimination: Learning from... View Details
- 2014
- Working Paper
Digital Discrimination: The Case of Airbnb.com
By: Benjamin Edelman and Michael Luca
Online marketplaces often contain information not only about products, but also about the people selling the products. In an effort to facilitate trust, many platforms encourage sellers to provide personal profiles and even to post pictures of themselves. However,... View Details
Keywords: Prejudice and Bias; Internet and the Web; Race; Trust; Renting or Rental; Accommodations Industry; Real Estate Industry
Edelman, Benjamin, and Michael Luca. "Digital Discrimination: The Case of Airbnb.com." Harvard Business School Working Paper, No. 14-054, January 2014.
- Web
Faculty - Private Capital Project
studies the subtle signals and cues that often impact the behavioral perceptions of investors, which can lead to implicit bias in the investing process. William R. Kerr Dimitri V. D'Arbeloff - MBA Class of 1955 Professor of Business... View Details
- 26 Mar 2018
- Research & Ideas
To Motivate Employees, Give an Unexpected Bonus (or Penalty)
don’t like that worker, so you are biased consciously or unconsciously against him,” says Gallani. Whether or not that bias exists, humans’ natural tendency to look for someone else to blame often makes employees believe that View Details
- 27 Oct 2020
- Research & Ideas
Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?
career. In a perfect world, women and people of color wouldn’t need to weigh such trade-offs, Chang says. Companies would find ways to reduce the strain on people who stand alone in a group and mitigate bias in promotion decisions. “We... View Details
Keywords: by Danielle Kost
- March 2016 (Revised August 2022)
- Case
Fair & Lovely vs. Dark is Beautiful
By: Rohit Deshpande and Saloni Chaturvedi
Women of Worth (WOW) is an organization that seeks to empower women through training and workshops. The organization has also fought against discrimination based on the color of a person's skin through its “Dark is Beautiful” campaign—endorsed by well-known... View Details
Deshpande, Rohit, and Saloni Chaturvedi. "Fair & Lovely vs. Dark is Beautiful." Harvard Business School Case 516-079, March 2016. (Revised August 2022.)
- 09 Dec 2002
- Research & Ideas
Most Accountants Aren’t Crooks—Why Good Audits Go Bad
suggest most accounting errors aren't the result of fraud. Rather, it is unconscious bias that is to blame. Here is a look at those biases, and how they can escalate from a small error of judgment to a big financial nightmare.Rooting out... View Details
- Blog
Is AI Coming for Your Job?
generate content that perpetuates existing biases. When we train these models at scale based on existing data, if the underlying data included biased information, the result is also likely to include that bias unless we intervene. One... View Details
- March 2020 (Revised August 2020)
- Case
Culture at Google
By: Nien-hê Hsieh, Amy Klopfenstein and Sarah Mehta
Beginning in 2017, technology (tech) company Google faced a series of employee-relations issues that threatened its unique culture of innovation and open communication. Issues included protests surrounding Google’s contracts with the U.S. government, restrictions of... View Details
Keywords: Human Resources; Employee Relationship Management; Recruitment; Retention; Resignation and Termination; Labor; Working Conditions; Employment; Labor Unions; Wages; Law; Lawsuits and Litigation; Rights; Ethics; Values and Beliefs; Fairness; Organizations; Organizational Culture; Mission and Purpose; Social Psychology; Attitudes; Behavior; Conflict Management; Trust; Motivation and Incentives; Prejudice and Bias; Power and Influence; Information Technology; Internet and the Web; Information Infrastructure; Society; Social Issues; Culture; Civil Society or Community; Demographics; Diversity; Ethnicity; Gender; Race; Technology Industry; North and Central America; United States; California
Hsieh, Nien-hê, Amy Klopfenstein, and Sarah Mehta. "Culture at Google." Harvard Business School Case 320-050, March 2020. (Revised August 2020.)
- 01 Sep 2023
- News
The Exchange: Where Ethics Meet Economics
Max Bazerman and Mike Luca (Image by John Ritter) What makes people behave the way they do—and to what degree are design choices influencing that? Associate Professor Mike Luca studies the design of online platforms, while Professor Max Bazerman’s work focuses on... View Details
- 2010
- Working Paper
Men as Cultural Ideals: How Culture Shapes Gender Stereotypes
By: Amy J.C. Cuddy, Susan Crotty, Jihye Chong and Michael I. Norton
Three studies demonstrate how culture shapes the contents of gender stereotypes, such that men are perceived as possessing more of whatever traits are culturally valued. In Study 1, Americans rated men as less interdependent than women; Koreans, however, showed the... View Details
Cuddy, Amy J.C., Susan Crotty, Jihye Chong, and Michael I. Norton. "Men as Cultural Ideals: How Culture Shapes Gender Stereotypes." Harvard Business School Working Paper, No. 10-097, May 2010.
- 22 Jan 2018
- Working Paper Summaries
When Gender Discrimination Is Not About Gender
- February 2009
- Article
Just Because I'm Nice, Don't Assume I'm Dumb
By: Amy Cuddy
We often judge colleagues on the basis of their perceived warmth and competence, finding clues to these qualities in stereotypes rooted in race, gender, or nationality. Many of our decisions about fellow workers are thus premised on faulty data—harming judged and... View Details
Keywords: Prejudice and Bias; Perception; Nationality; Race; Judgments; Competency and Skills; Gender
Cuddy, Amy. "Just Because I'm Nice, Don't Assume I'm Dumb." Breakthrough Ideas of 2009. Harvard Business Review 87, no. 2 (February 2009).
- 2014
- Article
Investors Prefer Entrepreneurial Ventures Pitched by Attractive Men
By: Alison Wood Brooks, Laura Huang, Sarah Kearney and Fiona Murray
Entrepreneurship is a central path to job creation, economic growth, and prosperity. In the earliest stages of start-up business creation, the matching of entrepreneurial ventures to investors is critically important. The entrepreneur's business proposition and... View Details
Brooks, Alison Wood, Laura Huang, Sarah Kearney, and Fiona Murray. "Investors Prefer Entrepreneurial Ventures Pitched by Attractive Men." Proceedings of the National Academy of Sciences 111, no. 12 (March 25, 2014): 4427–4431.
- 24 May 2017
- News
David G. Bradley, MBA 1977
knack for recruiting and retaining the right people. And just as he does in all aspects of his life, he brings his natural bias for information-gathering to the task of hiring. “I don’t believe in 51/49 decisions,” he says. “You want to... View Details
Keywords: Susan Young
- 08 Mar 2024
- Blog Post
History of the HBS Women's Student Association
advocating for key administrative changes that have profoundly impacted the academic and social environment for women at HBS. One notable achievement includes the introduction of scribes in classrooms, a strategic move aimed at minimizing professor View Details
- 07 Jun 2004
- Research & Ideas
What Drives Supply Chain Behavior?
(shortcuts) when making these decisions. This behavioral approach (to distinguish it from a completely rational agent approach), however, introduces biases in the supply chain management decisions. We use the term bias here to represent... View Details
Keywords: by Sarah Jane Johnston