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    • All HBS Web  (2,168)
      • Faculty Publications  (827)

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      • January 2004 (Revised June 2004)
      • Case

      Citigroup 2003: Testing the Limits of Convergence (A)

      By: Lynda M. Applegate
      Examines Citigroup's strategic transition and highlights issues that its newly announced CEO Charles Prince will face as he assumes leadership of this global financial corporation upon the retirement of its charismatic CEO, Sandy Weill. View Details
      Keywords: Business Model; Globalized Firms and Management; Management Succession; Transformation; Banks and Banking; Banking Industry; Banking Industry
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      Applegate, Lynda M. "Citigroup 2003: Testing the Limits of Convergence (A)." Harvard Business School Case 804-041, January 2004. (Revised June 2004.)
      • January 2004 (Revised November 2006)
      • Case

      Fleet Managed Assets Division (A)

      By: Paul W. Marshall and Todd H Thedinga
      Paul Kennedy, executive director of Fleet's Managed Asset Division, must decide whether to extend further credit to Polaroid Corp. in the fall of 2001. Polaroid's credit rating had been declining rapidly, but it was a major employer in the Boston area with many... View Details
      Keywords: Information Technology; Credit; Banks and Banking; Banking Industry; Boston
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      Marshall, Paul W., and Todd H Thedinga. "Fleet Managed Assets Division (A)." Harvard Business School Case 804-098, January 2004. (Revised November 2006.)
      • 2004
      • Chapter

      Banking Reform in India

      By: Shawn A. Cole, A. Banerjee and E. Duflo
      Keywords: Banks and Banking; Governing Rules, Regulations, and Reforms; Government and Politics; Business and Government Relations; Developing Countries and Economies; Banking Industry; India
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      Cole, Shawn A., A. Banerjee, and E. Duflo. "Banking Reform in India." In India Policy Forum. Vol. 1, edited by Arvind Panagariya, Barry Bosworth, and Suman Bery, 277–323. Brookings Institution Press, 2004.
      • December 2003 (Revised July 2012)
      • Case

      Jamie Dimon and Bank One (A)

      By: Paul W. Marshall and Todd H Thedinga
      On March 27, 2000, Jamie Dimon was hired as CEO to turn around Bank One. Describes the issues he faces, as he prepares to present an action plan to the board. View Details
      Keywords: Change Management; Management Teams; Governing and Advisory Boards; Planning; Banking Industry; United States
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      Marshall, Paul W., and Todd H Thedinga. "Jamie Dimon and Bank One (A)." Harvard Business School Case 804-107, December 2003. (Revised July 2012.)
      • December 2003 (Revised February 2006)
      • Case

      Jamie Dimon and Bank One (B)

      By: Paul W. Marshall and Todd H Thedinga
      To distribute only after discussion of HBS case 9-804-107. Describes the decisions made by Jamie Dimon as the new CEO in July 2000 and summarizes the progress of his turnaround over the next three years. View Details
      Keywords: Decisions; Management Succession; Banks and Banking; Banking Industry
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      Marshall, Paul W., and Todd H Thedinga. "Jamie Dimon and Bank One (B)." Harvard Business School Case 804-108, December 2003. (Revised February 2006.)
      • November 2003 (Revised December 2003)
      • Case

      Enabling Business Strategy with IT at the World Bank

      By: F. Warren McFarlan and Brian DeLacey
      World Bank IT provides services (communications, applications, video conferencing, knowledge sharing, distance learning, information sharing, client commerce, crisis management, etc.) on a global basis to the poorest countries in the globe via satellites. This case... View Details
      Keywords: Information Infrastructure; Globalized Economies and Regions; Information Technology; Global Strategy; Business Strategy; Banks and Banking; Banking Industry
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      McFarlan, F. Warren, and Brian DeLacey. "Enabling Business Strategy with IT at the World Bank." Harvard Business School Case 304-055, November 2003. (Revised December 2003.)
      • November 2003 (Revised August 2005)
      • Case

      First Commonwealth Financial Corporation

      By: Robert S. Kaplan
      First Commonwealth Financial Corp., a financial institution in central and southwestern Pennsylvania, implemented the Balanced Scorecard for describing and implementing its new customer-focused strategy. Its founder and chairman decided that the Balanced Scorecard also... View Details
      Keywords: Balanced Scorecard; Corporate Strategy; Customers; Corporate Governance; Governing and Advisory Boards; Customer Relationship Management; Executive Compensation; Financial Services Industry; Financial Services Industry; Pennsylvania
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      Kaplan, Robert S. "First Commonwealth Financial Corporation." Harvard Business School Case 104-042, November 2003. (Revised August 2005.)
      • August 2003 (Revised June 2005)
      • Case

      Royal Bank of Scotland, The: Masters of Integration

      By: Nitin Nohria and James Weber
      Describes the acquisition of Nat West by Royal Bank of Scotland. Describes the strategic rationale for the acquisition and the process by which the integration of the two banks was accomplished. The acquisition is remarkable for how successful it was, given the typical... View Details
      Keywords: Mergers and Acquisitions; Integration; Banks and Banking; Success; Banking Industry; Scotland
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      Nohria, Nitin, and James Weber. "Royal Bank of Scotland, The: Masters of Integration." Harvard Business School Case 404-026, August 2003. (Revised June 2005.)
      • July 2003 (Revised September 2003)
      • Case

      Refinancing of Shanghai General Motors (A), The

      By: Mihir A. Desai and Mark Veblen
      The CFO of General Motors' joint venture in Shanghai, Shanghai General Motors (SGM), wants to refinance almost $900 million of project finance it raised to begin operations. The highest priority is improving the terms of the financing with regard to costs and specific... View Details
      Keywords: Business Subsidiaries; Multinational Firms and Management; Joint Ventures; Financing and Loans; Auto Industry; Shanghai
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      Desai, Mihir A., and Mark Veblen. "Refinancing of Shanghai General Motors (A), The." Harvard Business School Case 204-031, July 2003. (Revised September 2003.)
      • July 2003 (Revised September 2003)
      • Case

      Refinancing of Shanghai General Motors (B), The

      By: Mihir A. Desai and Mark Veblen
      This case provides the outcome to "The Refinancing of Shanghai General Motors (A)" in which the CFO of General Motors' joint venture in Shanghai, Shanghai General Motors (SGM), wants to refinance almost $900 million of project finance it raised to begin operations. The... View Details
      Keywords: Business Subsidiaries; Multinational Firms and Management; Joint Ventures; Financing and Loans; Auto Industry; Shanghai
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      Desai, Mihir A., and Mark Veblen. "Refinancing of Shanghai General Motors (B), The." Harvard Business School Case 204-025, July 2003. (Revised September 2003.)
      • July 2003 (Revised April 2005)
      • Case

      Branding Citigroup's Consumer Business

      By: Rohit Deshpande and Carin-Isabel Knoop
      In Spring 1998, Citicorp and Travelers merged to create a financial powerhouse that united the bank with Travelers' consumer finance and brokerage businesses, including Salomon Smith Barney and Primerica. It was the first U.S. financial services company to combine... View Details
      Keywords: Mergers and Acquisitions; Customer Focus and Relationships; Customer Relationship Management; Decisions; Asset Management; Investment Banking; Management Teams; Brands and Branding; Relationships; Business and Shareholder Relations; Banking Industry; United States
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      Deshpande, Rohit, and Carin-Isabel Knoop. "Branding Citigroup's Consumer Business." Harvard Business School Case 504-023, July 2003. (Revised April 2005.)
      • June 2003
      • Teaching Note

      Abelli and Saviotti at Banca Commerciale Italiana (TN) (A) and (B)

      By: Tiziana E. Casciaro and Kathleen L. McGinn
      Teaching Note for (9-402-043) and (9-402-044). View Details
      Keywords: Banking Industry; Italy
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      Casciaro, Tiziana E., and Kathleen L. McGinn. "Abelli and Saviotti at Banca Commerciale Italiana (TN) (A) and (B)." Harvard Business School Teaching Note 403-170, June 2003.
      • April 2003
      • Article

      R&D Comes to Services: Bank of America's Pathbreaking Experiments

      By: Stefan Thomke
      Keywords: Research and Development; Service Delivery; Banking Industry
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      Thomke, Stefan. "R&D Comes to Services: Bank of America's Pathbreaking Experiments." Harvard Business Review 81, no. 4 (April 2003). (Translated into German and reprinted in Harvard Business Manager (July 2003))
      • March 2003 (Revised January 2004)
      • Case

      CDC Capital Partners: December 2002

      By: G. Felda Hardymon, Josh Lerner and Ann Leamon
      Paul Fletcher, CEO of CDC Capital Partners, a private equity group investing in the world's poorest countries, is wrestling with questions raised by the imminent reorganization of the firm. Previously an arm of the United Kingdom's international aid agency, CDC is... View Details
      Keywords: Private Equity; Investment Portfolio; Privatization; Venture Capital; Business and Government Relations; Emerging Markets; Infrastructure; Financial Services Industry; Financial Services Industry; United Kingdom
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      Hardymon, G. Felda, Josh Lerner, and Ann Leamon. "CDC Capital Partners: December 2002." Harvard Business School Case 803-167, March 2003. (Revised January 2004.)
      • March 2003
      • Teaching Note

      Bank of America (A) and (B) TN

      By: Stefan H. Thomke
      Teaching Note for (9-603-022) and (9-603-023). View Details
      Keywords: Service Operations; Banking Industry
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      Thomke, Stefan H. "Bank of America (A) and (B) TN." Harvard Business School Teaching Note 603-086, March 2003.
      • February 2003 (Revised March 2007)
      • Case

      Internet Customer Acquisition Strategy at Bankinter

      By: Francisco de Asis Martinez-Jerez, V.G. Narayanan and Lisa Brem
      Bankinter, a relatively small Spanish bank, has a large presence as an Internet financial services provider. Leading the way to profitability through the Internet will give Bankinter a major competitive advantage over the larger, more established Spanish banks. Ann... View Details
      Keywords: Customer Relationship Management; Internet and the Web; Activity Based Costing and Management; Customer Value and Value Chain; Banks and Banking; Banking Industry; Spain
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      Martinez-Jerez, Francisco de Asis, V.G. Narayanan, and Lisa Brem. "Internet Customer Acquisition Strategy at Bankinter." Harvard Business School Case 103-021, February 2003. (Revised March 2007.)
      • 2003
      • Casebook

      Professional Services: Text and Cases

      By: Thomas J. DeLong and Ashish Nanda
      DeLong and Nanda's Professional Services: Text and Cases is the first casebook to be published on the management of professional service firms (law firms, architecture, financial services, consulting). It includes a comprehensive selection of case studies that... View Details
      Keywords: Professional Service Firms; Management; Cases
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      DeLong, Thomas J., and Ashish Nanda. Professional Services: Text and Cases. New York: McGraw-Hill/Irwin, 2003.
      • February 2003
      • Article

      Which Ties Matter When? The Contingent Effects of Interorganizational Partnerships on IPO Success

      By: Ranjay Gulati and M. Higgins
      This paper investigates the contingent value of interorganizational relationships at the time of a young firm's initial public offering (IPO). We compare the signaling value to young firms of having ties with two types of interorganizational partnerships: endorsement... View Details
      Keywords: Interorganizatonal Relationships; Networks; Venture Capital; Initial Public Offering; Entrepreneurship; Biotechnology Industry
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      Gulati, Ranjay, and M. Higgins. "Which Ties Matter When? The Contingent Effects of Interorganizational Partnerships on IPO Success." Strategic Management Journal 24, no. 2 (February 2003): 127–144.
      • January 2003 (Revised January 2005)
      • Case

      Peter Isenberg at Fischer Stevens (A)

      By: Linda A. Hill and Maria Farkas
      Having made managing director at an elite investment bank, Peter Isenberg struggles to understand his new role in the firm. He feels as though little has changed, although it is clear to him that those around him have new expectations. View Details
      Keywords: Managerial Roles; Jobs and Positions; Management Teams; Banking Industry
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      Hill, Linda A., and Maria Farkas. "Peter Isenberg at Fischer Stevens (A)." Harvard Business School Case 403-127, January 2003. (Revised January 2005.)
      • January 2003 (Revised January 2005)
      • Case

      Peter Isenberg at Fischer Stevens (B)

      By: Linda A. Hill and Maria Farkas
      Supplements the (A) case. View Details
      Keywords: Banking Industry
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      Hill, Linda A., and Maria Farkas. "Peter Isenberg at Fischer Stevens (B)." Harvard Business School Case 403-128, January 2003. (Revised January 2005.)
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